CASA SERENDIPITY - 7BD & 4.5BA - Sleeps 16 - Steps from the Beach! *Dog Friendly*

Philip, thank you for the review. I went back and looked up our Welcome Letters that we send out renters 2 weeks prior to occupancy. You're correct the master bedrm bed is listed as King. No disputing that... But then I remember in the beginning of the summer season renters complaining to us that the bed was a Queen. So we changed it. Now after 8 weeks of weekly rentals coming through this property and no one complaining it was listed as a Queen..... You're stating the bed is a King. That's really strange.... I'm definitely going to look into this. Thanks Again! Carl

Hi Bob, thank you for the review we do appreciate them. I would like to clarify a couple items. We have ALL of our rental properties deep cleaned prior to the summer season. This is my 8th year managing summer rentals and every year I receive a complaint from a renter that expected the property to be deep cleaned every change over. Deep cleanings take 5-6 hours we only have 10AM to 3PM of change over time. In addition, a deep cleaning is twice the price charged to renters. This particular renter did call me about dust on the ceiling fan blades and top of some base trim. No complaints about the bathrooms, kitchen, bedrooms or general areas. I understand the perception from some renters is that the cleaners only take care of one property during change over. That's not realistic. AND yes on occasion the cleaners do miss items they were supposed to hit (they're human). I have no problem reaching out to them to come back. Thank you! Carl

Tracey thank you for the review. I'd like to provide an update on the refrigerator. When Tracey reached out about it not meeting temperature, this is typical complaint we receive. Renters come into a house and PACK the refrigerator full of food & warm drinks etc. I have the same issue and I response back the same every year. The renter needs to allow the frig to catch back up. When you buy a new frig and plug it in for the 1st time it take 12 to 24hrs to meet temperature. In this situation, Tracey stated on Sunday that the frig was still having an issue. I had my local appliance repairman take a look at it on Monday. He couldn't necessarily find an issue with it and recommend I call GE directly. I did that and JUST left the house after meeting GE tech there. This is NOT a cheap refrigerator. It's a GE Cafe series which is one level down from the best. The GE tech plugged his laptop into the frig. WOW I had no idea how detailed the diagnostics GE has on these refrigerators. He pinpointed that the refrigerator doors had opened 60 times on Saturday July 13th. CHANGE OVER DAY. He explained, there’s NOTHING wrong with this refrigerator. The renter packed full of food and then continued to open the doors 60 times. The refrigerator could not catch up. That cost us $325 worth of repair bills just to find out NOTHING was wrong. As I say, “just another day in paradise” LOL!

Samuel, thank you for the review and thank you VRBO for allowing us to respond back to reviews. I've been managing summer rentals for 8 yrs so it's not the first time a renter skewed what actually occurred. 1. WIFI PASSWORD- Samuel texted me on SAT @ 9:59PM about the password. I was asleep and texted him back on SUN @ 7:11AM. Now PLEASE keep in mind everyone. We leave a large house info binder sitting right on the kitchen island. The WIFI password is the 2nd page after the table of contents. Samuel never looked in this house info binder until I texted him the next morning. 2. REFRIGERATOR- The previous renters broke a part of the refrig. I let Samuel know ahead of arriving at the house and during last change over measured it and we're ordered a new one. The refrig was still worked it was something small that was broken but now getting a new one. 3. DRESSER DRAWERS- Things happen throughout a summer season. I have a running list of all the small items that need to be repaired. We opt to do these repairs AFTER the season since they're minor and we don't want to disrupt renters vacation week. 4. BIKES- Yes there are bikes in the house we state VERY clearly (Bold Red Font) on our welcome letters that are sent out 2 weeks prior to the renter's occupancy that we DO NOT GUARANTEE any beach chairs, bikes, toys etc. because renters break them and never tell us. It's an ongoing battle every year. Furthermore, we provide renters in the Welcome letter and the house binder several local rental companies that one can rent items from. I've already spoken to the owners and they're probably going to purchase new bikes after the season. In Summary, I responded right back to all of Samuel's text messages within minutes except for the one sent at10PM. We are replacing the refrigerator and the owners are looking at purchasing new bikes. In most of these cases we have no way of knowing something is damaged or needs repair until a renter lets us know. Last bit of advice for anyone staying in our rental units.... ALWAYS check the house binder first. It's loaded with information about the property especially WIFI passwords....... Have a wonderful day! Carl