1 BR / Sleeps 4 Condo in Kihei Across fm Kamaole II Beach - KKN125 - HOTEL Zone

Thank you Addison for your lovely review. We were delighted to host you during this strange and unprecedented period, caused by the COVID 19 Virus Pandemic. Thank you for putting your trust in us and thank you for taking good care of our condo. We look forward to hosting you again! Liz & Chuck Voigt

Aloha Cory, Thank you for your kind review. We are glad you enjoyed your stay in our condo 125 at the Kihei Kai Nani. We hope to host you again in the future.

Thank you Al and Gene for choosing our condo for your stay. We very much enjoyed having you as our guests. We hope to host you again on future visits to Maui!

Thank you Dave. We are delighted we could help make your vacation enjoyable. Mahalo!

Thank you for your kind review. We look forward to hosting you again!

It is truly amazing how one person can have such a divergently different opinion from so many others. On this site alone, we have several visitors who have rated our condo highly and on competing listing sites we have several more very positive reviews for the same time period when this guest stayed here. As to specific complaints listed: The Sliding screen door does not lock - no it does not. The lock was problematic to guests and a screen door affords no security anyway, one can easily bust through it, if that is their intent, so the lock was no value add, and we removed it to avoid problems. The Exterior sliding door does lock as does the front door. Iron was dirty - An iron is made available to our guests for their use. Apparently, very few guests choose to use it and hence it needed cleaning. Not surprising, most people don't bother ironing their shorts and bathing suits when on vacation in Maui. Cleanliness issues mentioned - We encourage guests to contact us during their stay, if they have concerns so that we can remedy the situation while they are there. This guest was there 11 days and never reached out during their visit, giving us no opportunity to address these concerns. Other guests never mentioned these issues. However, to be on the safe side on this issue we have arranged for the upholstery to be professionally cleaned to address any possible concerns.

Shana, we did not come into your unit without your permission. We never do this. Somebody in your group must have re-entered and forgot to let you know. It simply was not us. We would always let you know if we needed to enter the unit for any reason. Your other complaint is unfounded, since as you yourself said, I voluntarily (without being asked), refunded the cleaning fee premium (for your arrival on not just any holiday, but Christmas day), because of the failure to provide sheets for the Sofa Bed. As you yourself said, in that Christmas timeframe, there were no accommodations available on Maui. You were irritated over the cleaning premium of $125 on Christmas day (which I voluntarily reversed), yet the best alternative was over $1k per night. As a result, you entered this unnecessarily harsh and punitive review.

We have been renting out our condos for 10 years now. During this time we have learned how to manage reservations so as to provide guests with comfortable accommodations and with sufficiently detailed information packages prior to arriving so that they have all they need to find the condo, enter and operate appliances etc. in the unit, without assistance from us upon arrival. This works flawlessly usually and we have approximately 5 renters per month per condo, so over 2,000 reservations thus far and we have satisfied guests regularly and have great ratings. These elderly guests were provided with the information package we provide all other guests. She called me the night of her arrival in a panic because she could not find the condo because she did not print off the instructions and could not access them via a phone. Since she did not print the instructions, and could not access them electronically, she also did not have the code needed to enter the unit. I patiently told her where to park, how to find the condo, provided the code to open the lock box to get the key and then walked her and her husband through the process of opening the lock box and again how to go about closing it. It went downhill from here. The guest had difficulty opening the drapes, they could not figure out how to operate the TV and then she complained about a persistent smell she said was urine. I believed her and went as far as to ask the prior guests if their kids (because they did bring 2 kids) might have had an accident and if so, where so that we may clean it. I believe I offended the prior guest, who advised me that her kids were 7 and 9 (well beyond potty training stage) and they did not detect any such smell during their stay. I had our housekeeping staff come in and wash the floor twice over to help fix the problem. The guest said the problem had improved but the smell was still detectable. I tried setting up a cleaning of the futon but could not get it done during her stay. Although the guest did not ask for one, she was apparently expecting a price adjustment. The thought occurred to me to suggest this, but it was clear to me that this guest simply was not going to be satisfied with anything we did. She is a chronic complainer and frankly not a good traveler. Please read our other reviews for a more realistic review of our properties.

Thank you for your kind review. We hope to host you again on future Maui visits. Mahalo & Aloha!

Thank you for your kind review. We hope to host you again on future Maui visits. Mahalo & Aloha!

Aloha Greg. Thank you for your kind review. We are glad you enjoyed your stay in our condo 125 at the Kihei Kai Nani. We hope to host you again in the future.

Thank you Jenny, We love this review! We aren't a resort going 'foo-foo' family either so it makes sense you would appreciate similar things. Our condos are comfortable, functional, well-equipped and in an excellent location (close to excellent beaches and several restaurants and shops). We are glad we could help make your vacation enjoyable! Mahalo & Aloha!! Liz & Chuck Voigt

Thank you for your review. We are glad you enjoyed your stay in our condo 125 at the Kihei Kai Nani resort. We hope to host you again on future Maui visits. Mahalo & Aloha!

Thank you Tanicia for your lovely review and for putting your confidence in us to trust us with your vacation accommodations. We are delighted that you enjoyed your stay on Maui and at our condo 125 at the Kihei Kai Nani resort. We hope to host you again on future Maui visits. Mahalo & Aloha! Liz & Chuck Voigt

Thank you for your wonderful review Angela. We are delighted that you enjoyed staying in condo 125 at the Kihei Kai Nani resort on your recent visit to Maui and that we could help make your Maui vacation comfortable and memorable. We look forward to hosting you again on future Maui visits. Mahalo & Aloha Liz & Chuck V.

Thank you Steve for choosing our condo 125 at the Kihei Kai Nani resort for your Maui vacation accommodations. We were delighted to have you as our guests. We look forward to hosting you and your lovely wife again on your next Maui vacation. Mahalo & Aloha