2/10 Terrible
Regina H.
31 ene. 2025
Never got to stay
We got to beech mountain about an hour and half early for check in. Roughly 230. We messaged at 3 pm to check about early check in. Was not available which is fine so we went to eat. While paying around 4:16 pm I got an email saying the stay was cancelled due to a broken sewer pipe which I know is completely unexpected except for I messaged them a hour prior and they could have given me a heads up a notice or anything that the house was not available. They set me up with a house that is an hour away and was our only option so we proceeded to go there in 5 minutes before pulling into the house they canceled us again. My family of four after driving 6 hours we're now stranded in beech mountain for the weekend. When I asked the lady on the phone about any other options even if it was just a one bedroom or something. All she just kept saying is well, We issued a refund. I don't care about a refund. I care about my family of four and a town with horrible reception so I couldn't even look at things to try and find somewhere else. We sat in a parking lot for 2 hours calling all around. I understand that this might not reflect on the owners or the house at all, but the management of the house has really got to do better, especially with customer service.
Regina H.
Se hospedó 3 noches en enero de 2025