2/10 Terrible
Mary M.
11 ago. 2025
Bugs on property and refused refund-many communications with hosts and VBRO
Sabrina and Chad, we are finally home from our trip. I am upset at the condition of the rental. We had roach like bugs in the rental 4 of the 5 days/nights. The most disturbing was the one that jumped out of the cabinet when my son opened the spice /salt/pepper/sugar cabinet to the left of the stove. We had been using the salt and pepper!) They exited from behind the stove, under the couch and other areas that we could not find where they were coming in. The doors were never left open. They were under the couches that someone was supposed to sleep on. The kids put down their own clothes and sweatshirts down on the floor by the doors to block the bugs from coming into their rooms. I washed the floors several times to get rid of any egg residue and now we are trying to wash all of the luggage that had to be on the floor as we are not aware of exposure. They were also largely present in the laundry room/game room. You confirmed that they were present and were aware of it and sprayed two days before we came. I have communication that you were aware of it and if large roaches are going to come out after spraying as you said, you should not rent the house for a week after. Also, you said you would reimburse the second last day we were there and the last, and yet I shared I was unable to secure a place to stay for the 1.5 days left. I still asked for the reimbursement as you were aware of the problem and still no resolution from you. I have waited to rate you out of courtesy until
Mary M.
Se hospedó 4 noches en junio de 2025