My family and I had a 10 day cruise through Europe and then flew with several layovers and long flights, about 18 hours total. I reached out to Chris about the possibility of checking in sooner than usual or at least dropping off our luggage so we could use the space if our rental to enjoy the first full day in Colorado. He quickly replied and got his team to get us taken care of! The house is beautiful, but the location overall could be better. The street it is on, is pretty fair and being updated with current construction with a nice family park, but the neighborhood, as a whole, was not the greatest. It did t effevt our experience in any way. The neighbors and even few construction workers down the street were all respectful and gave a simple,but polite wave in passing. It's a 10min drive from almost everything you would need as far as groceries, food, downtown life and within an hour from almost any hiking and tourist items. Beautiful views all around Colorado and we would book again here fir exceptional customer service being the biggest part.