We were never told what unit we would be in. I had no idea what to do when we got to the property. I was only told keys would be in the room & door would be unlocked (by vrbo). Stopped by the office, nobody at the front desk. Eventually the elderly owner of the property caught my attention (from her personal apartment) & told me I was in Starboard, we got all situated & then they said there was 3 Amys that were checking in, that’s why the confusion. we got moved to Bell Tower room (the room I actually reserved), more space which was great. We were never given the wi-fi or password, but we were rarely at the resort. Unfortunately the shower was not even useable bc it’s so low in the tub & the slant of the roof meant we had to squat/sit in the tub to take a shower. This was our biggest complaint!! The owner said there’s AC, but there’s not. It was cool enough to open windows, which made the nights nice. We never had disposable coffee cups, but we did have a keurig. The lumpy futon was impossible for even kids to sleep on, they slept in the sofa bed which was basically springs. The stay was fine, like I said we were not there much, but they could definiately use an upgraded shower & upgrade to the sofa bed & futon.