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2/10 Terrible
Sasha K.
2 nov. 2024
Not as pictured at all , poor response from management company
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We booked this unit specifically for the outdoor space. We like to cook outside and soak up every part of the beach when staying on the beach. We checked in and found the porch missing the grill in the listings and all of the furniture. In its place was a flimsy indoor card table, an indoor ottoman and a cheap love seat missing its cushions. Hardly the comfortable outdoor furniture mentioned in the listing or the BBQ grill also mentioned in the listing. We contacted Blue Swell immediately Saturday at checkin. Got a reply of sometimes furniture breaks. We continued to text,email and call over the course of 3 days because we rented the unit 2 days before coming down (so an updated listing would be expected opposed to 6 months in advance). We finally got a call returned Tuesday (4 days after check in). They dropped off a new grill and assumed that would be enough. We told them it wasn’t and we were told we were on the list for a partial refund. We’ve been home a week and haven’t heard anything. I do not recommend this unit or the rental company. The king bed in the primary is completely slanted(huge dip in one side) and uncomfortable. There were no bedside lamps which seems nitpicky but it’s just something pictured and expected. There are no tvs in the guest rooms( that’s my fault for not specifically checking, it was just an expectation I had).. The location is amazing but there is also construction in the condos on both sides of this one ( another thing they didn’t mention). I get it things have to be updated but they have their own cleaning van and crews so I have to assume someone from Blue Swell knows what is happening with the properties they manage. Overall I wouldn’t ever rent a property from this management company again and I wouldn’t rent this unit. If you like to be comfortable or spend time on the porch this is not the place for you. If you like a responsive management company this is not the place fo