Quaint Appalachian Getaway ~ 2 Mi to Boone!

Hi Dennis, thanks for taking the time to review your stay. After reading your feedback, the homeowner wanted to share the following: We have a mini split heating system in the dining area, which is capable of heating the entire unit. Also, there is a large electric heating fireplace in the living room, another electric heating fireplace in the master bedroom, and a smaller electric heating fireplace in the second bedroom. All heating sources are shown in the listing photos. Thank you for letting us know about your stay.

Hi Kristy, we passed your comments on to the homeowner who would like to share the following: We do our very best to uphold high standards of hospitality for our property and provide all of our guests with an exceptional experience. Thank you for sharing your thoughts on the location and glad to hear you were able to do some hiking! - We strive to be transparent with our guests at every stage of the booking process and do break down all rates and fees before the reservation is confirmed. - The cottage is furnished with two cozy glider rockers and a plush leather love seat. The rockers provide a firm seating option, while the love seat offers a softer and more luxurious feel, allowing guests to choose their preferred level of comfort. For guest use, there is also the queen bed that ensures a comfortable night's sleep tailored to individual preferences. We're sorry to hear that the mattress did not meet your expectations. We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.

Hi Kristy, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - The love seat is plush leather and quite soft and comfortable. The pub table and stools are high since they're pub-style. However, there are other places to sit and enjoy a meal. - While we try to accommodate all guests' comfort, mattress taste is subjective. The Queen bed has a pillow-top mattress and we're sorry the mattress didn't meet your preferences. - The home is located close to hiking and is also just 1.5 miles from restaurants, shopping, grocery stores, and even a large movie theater. - We do include a map on our listing so that guests can see the approximate location of the home before booking, but we apologize that this caught you off guard. - The home is also just 400 yards from a convenience store and since the home is close to the road, this allows access to the home year-round, during inclement weather. We always work with guests when issues arise and wish you had contacted us during your stay. We truly go above and beyond for our guests, and are confident that future guests will have an enjoyable stay!

Hi Haley, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some cleanliness concerns. We passed your feedback onto the homeowners, who would like to share the following: - Guest safety and satisfaction are our top priorities, so we take all feedback seriously and investigate claims right away. - After seeing your review, we visited the house and did not find any cause for concern. - We did not find any bugs, and we confirmed that the house was clean and guest-ready. - We also followed up with our property manager, who did not hear from you during your stay, though they would have been happy to address any concerns.

Hi Joe, we appreciate your feedback and want to clarify a few points:- The home has central heat (mini-split) along with space heaters. Upon inspection, all were running.- The refrigerator was tested at 44°F, with ice still frozen in the freezer.- The unit accommodates three guests with a queen and twin bed; the trundle is for an infant if needed.- Water froze due to extreme cold (7°F) and not following rental guidelines to let faucets run. Despite this, we refunded the remainder of your stay.- We were unaware of the chair issue but will address it.We strive to provide a comfortable stay and appreciate your feedback.

Thank you for sharing your feedback and for highlighting the location, it really is a great spot for commuting to and from ASU. We're always working to make sure every stay meets our 5-star standard, and we appreciate you taking the time to let us know how things went. We hope to keep improving the experience for future guests.