Colonels Rest

Galerie de photos de l’hébergement Colonels Rest

Un balcon avec une table en verre, des chaises et une vue sur la mer.
Un salon moderne avec un canapé, un téléviseur et un coin repas.
Un espace repas moderne avec une table en bois dressée pour six personnes, un coin cuisine avec une table à manger et une grande fenêtre offrant une belle vue.
Une chambre avec un grand lit, une chaise, un miroir et une vue sur un plan d’eau, accessible par une porte coulissante.
Un hôtel de bord de mer au design moderne, doté de balcons et offrant une vue sur une plage de sable fin.

Avis

9,8 sur 10 – 
Exceptionnel

Points forts

  • Vue panoramique sur l’eau
    Détendez-vous et profitez d’une vue sur l’eau bien notée, offrant une expérience pittoresque.
  • Emplacement central
    Grâce à l’emplacement pratique, vous n’êtes jamais loin de l’endroit où vous devez vous rendre.
  • Découvrez des points d’intérêt à proximité
    Tout près : Isle of Wight Zoo
10 personnes5 chambres5 lits

Commodités populaires

  • Stationnement sur place disponible
  • Cuisine
  • Laveuse
  • Balcon
  • Wi-Fi gratuit
  • Sécheuse

Explorez la région

Afficher sur la carte
Sandown, ENG
  • Place, Plage de Sandown
    ‪2 min à pied‬
  • Place, Plage de Yaverland
    ‪2 min à pied‬
  • Place, Isle of Wight Zoo
    ‪7 min à pied‬

Chambres et lits

5 chambres (10 personnes)

Chambre 1

1 très grand lit

Chambre 2

2 lits 1 place

Chambre 3

2 lits 1 place

Chambre 4

1 très grand lit

Chambre 5

1 très grand lit

4 salles de bain

Salle de bain 1

Toilettes · Douche uniquement

Salle de bain 2

Baignoire · Toilettes · Douche uniquement

Salle de bain 3

Toilettes · Douche uniquement

Salle de bain 4

Toilettes · Douche uniquement

Espaces supplémentaires

Cuisine
Balcon
Jardin
Salle à manger

À propos de cet hébergement

Colonels House

The Island Holiday Company invites you to Colonels Rest, a Luxury Beachside Townhouse with Sea Views. Located just moments from the golden sands of Sandown Beach, this beautifully designed four-storey townhouse offers a luxurious coastal base for exploring the Isle of Wight.



Book direct with The Island Holiday Company for the best rates, discounted ferry travel, and exclusive guest benefits.



About the Property



Bright, contemporary interiors combine comfort with style, featuring underfloor heating throughout, high-speed internet, and thoughtfully designed spaces perfect for relaxing after a day by the sea.



The heart of the home is the first-floor open-plan living space, designed for sociable living and entertaining. Floor-to-ceiling patio doors open onto a front-facing balcony with panoramic views across Sandown Bay, where you can enjoy morning coffee while watching ships pass on the horizon.



Inside, the stylish kitchen is fully equipped with modern appliances, a breakfast bar, and plenty of workspace for preparing meals. The adjoining dining area and comfortable lounge seating create the perfect place to gather with family or friends in the evening.



Across the ground and upper floors you’ll find five beautifully furnished bedrooms, each with its own Smart TV. Many of the rooms enjoy private balconies or views across the sea or Brading Downs, giving guests their own peaceful spaces to relax.



The top-floor king-size suite features a private balcony and en-suite shower room, while another king bedroom opens onto a spacious rear terrace with sun loungers and an L-shaped outdoor sofa – an ideal spot to unwind in the afternoon sun.



With private parking for two cars, an EV charging point, and Sandown’s restaurants, cafés, and attractions all within a short stroll, this home offers the perfect blend of comfort, location, and coastal charm.



Whether you're planning a family seaside holiday, a coastal retreat with friends, or a relaxing island escape, this elegant townhouse places you right in the heart of Sandown’s beautiful bay.



Accommodation



Lower Ground Floor

Entrance: door to property, from the parking space at the rear of the property

Garage: table football

Ground Floor

Bedroom 1: zip and link super king bed (can be made as a twin on request), Smart TV and en-suite

En-suite: shower cubicle, wash basin and toilet

Bedroom 2: zip and link super king bed (can be made as a twin on request) and Smart TV

Bedroom 3: zip and link super king bed (can be made as a twin on request) and Smart TV

Bathroom: bath, shower cubicle, toilet and wash basin



First Floor

Open plan kitchen/ diner & lounge: American-style fridge/freezer, dishwasher, gas hob, electric oven, coffee machine, kettle, toaster, breakfast bar, dining table with chairs and bench seating, 3 sofas, TV and patio doors leading to a balcony, with sea views and exterior furniture

Utility room: washing machine, tumble dryer, vacuum cleaner, iron and board



Second Floor

Bedroom 4: king size bed, Smart TV, balcony and en-suite

En-suite: shower cubicle, toilet, wash basin and heated towel rail

Bedroom 5: king size bed, balcony and en-suite

En-suite: shower cubicle, toilet, wash basin and heated towel rail



Outside

Balconies with outdoor furniture

Private parking for 2 cars at the rear of the property. In addition, some visitor spaces are available, on a first come first served basis.

Electric Vehicle charging point (charges noted below)



Dine In Style with Yhangry



We’ve partnered with Yhangry to bring exceptional private-chef dining directly to Pebble Beach. From arrival meals to celebration dinners, enjoy restaurant-quality cuisine in the comfort of your holiday home.

Prices from £30 per person.



✨ Contact us to plan your getaway menu and experience luxury dining at home.



Perfect for

✔ Family holidays

✔ Group getaways

✔ Coastal walking breaks

✔ Seaside escapes, with Sandown beach, attractions, cafés, and restaurants all within easy walking distance.



Guest Benefits (Book Direct)

When you book direct through The Island Holiday Company, you’ll receive:

Exclusive discounted ferry travel to the Isle of Wight

Best Rate Guarantee

Priority early check-in / late check-out requests

Personal local assistance from our Ryde-based team



Also available on Airbnb and Booking.com, but guests who book direct enjoy the best rates and full access to our exclusive perks

👉 Book Colonels House Direct Now



Key Features



• Prime Sandown beach location – seconds from the seafront

• Sleeps up to 10 guests (max 8 adults)

• 5 bedrooms and 4 bathrooms

• Sea views across Sandown Bay

• Multiple private balconies and outdoor seating areas

• Spacious open-plan kitchen, dining and living area

• Underfloor heating throughout

• Smart TVs in every bedroom

• High-speed broadband

• Private parking for 2 cars

• Electric vehicle charging point available

• Family attractions, cafés, restaurants and shops within walking distance



Location



The property sits just steps from Sandown Bay, one of the Isle of Wight’s most popular sandy beaches. The sweeping bay stretches from Culver Down’s dramatic chalk cliffs to the traditional seaside town of Shanklin, creating miles of golden sand perfect for swimming, sunbathing, and coastal walks.



Across the road you’ll find Sandham Gardens, a fantastic family attraction featuring crazy golf, go-karts, climbing nets, and a children’s play area.



A short stroll along the seafront leads to Yaverland Beach and the Wildheart Animal Sanctuary, home to rescued lions and tigers.



Sandown’s lively seafront offers traditional seaside fun, including cafés, restaurants, amusements, and the pier, while the surrounding bay is a popular destination for paddleboarding, sailing, windsurfing, surfing, and kite surfing.



The coastal path continues along the revetment to nearby Shanklin, where you can explore the charming Old Village and picturesque Shanklin Chine.







Guest Essentials & Important Information





Guests can choose to pay a non-refundable damage waiver (£75) or provide a pre-authorised security deposit (£500) before check-in. (The deposit is only charged if damage is reported within 7 days after departure.)



There is a charger for an electric car at the property. Should you wish to use this during your stay there will be an additional £40 charge per stay, per week. Please do make us aware at the time of booking / in advance of your stay if you require this service, so we can arrange to take payment.



No stag or hen parties.

No smoking or vaping indoors.

Linens and towels provided (please bring beach towels and cot linen).

Please respect the property and neighbours during your stay. A breach of these rules may result in forfeiture of your security deposit.



📘 Caretaker details:



The Island Holiday Company manages this property in full. Should you need assistance during your stay, our local Ryde-based team is available Monday–Friday, 9am–5pm, with an out-of-hours emergency service at weekends. Full details are provided in your property brochure on arrival.

Ajoutez des dates pour connaître les prix

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Règles de l’hébergement

Arrivée après 16 h 00
Âge minimum pour la location : 18 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 3 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs
Checkin 16:00-23:45

Renseignements importants

À savoir

Nº de l’hébergement : 10872464
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
Les chambres insonorisées ne sont pas garanties
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée

À propos du quartier

Sandown

Ce chalet vous donne rendez-vous à Sandown, plus précisément près de parcs de loisirs, au bord de l'eau. Profitez de votre séjour dans la région pour visiter les célèbres Shanklin Old Village et Voie ferrée du train à vapeur de l'Île de Wight, ou vous en mettre plein la vue aux emblématiques Isle of Wight Zoo et Amazon World Zoo Park. Les agréables Isle of Wight Donkey Sanctuary et Garlic Farm méritent aussi une visite.
Carte
Sandown, Isle of Wight

À proximité

  • Plage de Sandown - 2 min à pied - 0.2 km
  • Plage de Yaverland - 2 min à pied - 0.2 km
  • Dinosaur Isle - 6 min à pied - 0.5 km
  • Isle of Wight Zoo - 7 min à pied - 0.7 km
  • Jetée de Sandown - 10 min à pied - 0.9 km

Transport

  • Gare de Sandown - 15 min à pied
  • Aéroport de Southampton (SOU) - 109 min en voiture

Restaurants

  • ‪Castle Inn - ‬11 min à pied
  • ‪The Falcon - ‬6 min en voiture
  • ‪The Coffee Bubble - ‬12 min à pied
  • ‪KFC - ‬4 min en voiture
  • ‪Adgestone Vineyard - ‬4 min en voiture

Foire aux questions

Colonels Rest accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien cela coûte-t-il de séjourner à Colonels Rest?

En date du 15 août 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Colonels Rest le 9 oct. 2026 commencent à 2 080 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Combien coûte le stationnement à Colonels Rest?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à Colonels Rest?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à Colonels Rest?

Le départ est à 10 h.

Où se situe Colonels Rest?

Chalet se trouve au bord de l’eau, à moins de 10 minutes de marche des sites suivants : Plage de Sandown, Dinosaur Isle et Plage de Yaverland. Jetée de Sandown et Isle of Wight Zoo se trouvent également à moins de 15 minutes de marche. Gare de Sandown est à 15 minutes de marche et Gare de Lake est à 25 minutes.

Avis

9,8

Exceptionnel

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 30 avis sur 33.
Note de 8 – Bien, d’après 2 avis sur 33.
Note de 6 – Acceptable, d’après 1 avis sur 33.
Note de 4 – Médiocre, d’après 0 avis sur 33.
Note de 2 – Terrible, d’après 0 avis sur 33.

10/10

Propreté

10/10

Arrivée

10/10

Communication

10/10

Emplacement

10/10

Exactitude de l’annonce

Avis

Avis provenant d’un site partenaire

10/10 – Excellent

Nicki

Great family break in a lovely house

Living space and decor.. also clean throughout, and great location
Avis provenant d’un site partenaire

10/10 – Excellent

Craig

We had a wonderful relaxing time, thank you very much.

Great location with stunning views situated very close to Sandown town.
Avis provenant d’un site partenaire

10/10 – Excellent

Thank you for a wonderful stay

Thank you for a wonderful stay. The house was beautiful and such a great location. We had a fabulous time spending time with our family
Avis provenant d’un site partenaire

10/10 – Excellent

Sandra

Wonderful stay

Spotless and extremely well equipped home. It felt very spacious and, of course, those spectacular views. Loved it and hope for a return visit.
VrboOwner a répondu le 23 juill. 2024
Dear Sandra, Thank you for you lovely review and feedback. We hope to see you again on your next visit to the Isle of Wight. The Island Holiday Company
Avis provenant d’un site partenaire

10/10 – Excellent

Melanie

We’ll be back!

Spacious house for 8 adults, enough cutlery and condiments to dine in. Loved the proximity to the sea and comfortable beds. Plenty to do in Sandown and the beach was lovely. The biggest shame for us was the privacy glass. We chose this house for the views as my mother had an operation and needed to rest while we had fun. She couldn’t see the sea at all unless she stood up-other properties in the same block had clear glass. There was everything you needed except oven gloves and a hand towel, you wouldn’t think to bring these.
VrboOwner a répondu le 19 févr. 2026
Thank you for your feedback, we’re delighted you enjoyed the spacious house, comfortable beds, and fantastic location near the sea and Sandown’s attractions. We’re sorry the privacy glass affected your ability to enjoy the view. This feature is part of the building’s planning requirements when the property was built. Thank you for noting the missing oven gloves and hand towel, we will ensure these are provided for future guests. We hope to welcome you back again. The Island Holiday Company
Avis provenant d’un site partenaire

10/10 – Excellent

I recently had the pleasure of staying in Colonels House along with my family

I recently had the pleasure of staying in Colonels House along with my family. It was amazing. The best accommodation on the Island by far. Clean, comfortable, lots of room and great view of the beach. Ideal location for families. Thanks for such a fantastic holiday home
Avis provenant d’un site partenaire

10/10 – Excellent

Samantha

Fantastic Location

The 3 storey town house enjoyed a superb location 100 yards from Sandown beach . Off road parking to rear , additional space on the development . The layout of the property provided several balconies to sit out and enjoy views over the sea . Great kitchen for cooking , TVs in most rooms , several flights of stairs so not suitable for those who would struggle . We slept with the sounds of waves breaking on the beach at night which was amazing . Some feed back about the town house complained about the balcony modest screens being opaque and spoiling the view ! We found them a perfect height as tour buses go past on the road outside , the screens provide some privacy plus obvious safety . If you have cycles ! The garage is secure storage . Opposite on the beach is a funky bar and grill ! Doesn’t stay open late in the evening so it’s great for a drink and meal . Plenty of Restaurants and bars a short walk into the town along the beach front . Pitch and Putt also along the front in walking distance . A great time for us and our friends, we will definitely come back to the Island for longer next visit . It was a really good experience and can’t think of anything that could be improved upon .
VrboOwner a répondu le 22 juill. 2026
Thank you for your fantastic review. We’re delighted to hear you enjoyed the superb location, sea views, balconies, and the many features of the townhouse. It’s great to know you appreciated the well-equipped kitchen, secure storage, parking, and the convenience of being so close to the beach, restaurants, and local attractions. We’re also pleased that you found the balcony screens provided both privacy and safety while still allowing you to enjoy the views. Thank you for your kind recommendation, and we look forward to welcoming you and your friends back to the Island again in the future. The Island Holiday Company
Avis provenant d’un site partenaire

10/10 – Excellent

Marion

Fantastic Accommodation

Its spacious, luxurious, well located with every household amenity included - well worth the money. Looking forward to a return visit. Possible aerial installed in lounge rather than streaming only.
VrboOwner a répondu le 24 oct. 2024
Thank you very much for your review, we're really glad you enjoyed your stay.
Avis provenant d’un site partenaire

10/10 – Excellent

Clare

Excellent house in Sandown

Well appointed house, ideal for a group or large family holiday. A cafetière would be a welcome addition to the kitchen and a couple of the bedrooms would benefit from privacy blinds as they are overlooked. Also we appreciate that this is a deliberate design feature, but the wonderful balconies having opaque glass means you can’t see the views unless standing up or on a high chair.
VrboOwner a répondu le 14 oct. 2025
Thank you for your feedback! We’re delighted to hear you found the house well appointed and ideal for a groupfamily holiday. We appreciate your helpful suggestions regarding the cafetière, privacy blinds, and balcony design — we’ll share these comments with the owner for future consideration. We’re so glad you enjoyed your stay overall and hope to welcome you back to the Island again soon. The Island Holiday Company
Avis provenant d’un site partenaire

10/10 – Excellent

Thanks a lot

Thanks a lot. Really enjoyed our stay. Great house and the nstructions are all set up really well.
Avis provenant d’un site partenaire

10/10 – Excellent

David

Excellent

A very spacious house. The standard of furniture and fittings is very high and it was exceptionally clean. I was also impressed with the quality and professionalism of staff at Island Holiday Company. The beach is so close and that was a real bonus.
Avis provenant d’un site partenaire

10/10 – Excellent

Emma

Beautiful house.

Loved the house, plenty of space ,modern and comfortable.Company was very good to deal with, helpful and friendly. Great to be right opposite a lovely beach. Empty the dishwasher before new guests arrive and make sure things are clean before they are put away ( we found 2 filthy pans)
VrboOwner a répondu le 24 oct. 2024
Thank you for your review, We're glad you enjoyed your stay in the house, we do appreciate all feedback and have spoken with the cleaning team about the situation with the pans, it is regretful that the previous guest had not left the pans in the greatest condition before they departed, and where your own stay following theirs was a back to back booking, it left the cleaning team a short window in order to get the town house fully changed over. Any crockery cutlery etc that was left dirty, had been put in the dishwasher, to ensure that the house could be worked upon, but we appreciate the wash cycle was not fully succesful in removing the dirt from the pans completley, We have this noted and will be working with the team on what can be done to stop this happening in future. We hope it didn't impact to negatively on your stay. and hope that we can welcome you back to the Island again in the future.
Avis provenant d’un site partenaire

10/10 – Excellent

We stayed for 5 nights and had a brilliant time

We stayed for 5 nights and had a brilliant time. The house is so well equipped, is in a perfect position for the beach, playground, amusements and Island attractions. The whole family really loved the house. It is across 4 floors so we are all a little bit fitter now having climbed more stairs than usual. There is also some building works next door but we barely heard anything at all.
Avis vérifié

10/10 – Excellent

Tim R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

BRILLIANT PROPERTY

We stayed for 5 nights and had a brilliant time. The house is so well equipped, is in a perfect position for the beach, playground, amusements and Island attractions. The whole family really loved the house. It is across 4 floors so we are all a little bit fitter now having climbed more stairs than usual. There is also some building works next door but we barely heard anything at all.
Séjour de 5 nuits en avril 2024
VrboOwner a répondu le 25 avr. 2024
Dear Tim, Thank you every so much for taking the time to leave us with your wonderful feedback. We are so pleased to hear you had a wonderful stay and would be more than happy to host you and your family again in the future! Warmest regards, The Island Holiday Company
Avis provenant d’un site partenaire

10/10 – Excellent

Thank you very much for the holiday stay at Colonels House we had a lovely relaxing time, the view a

Thank you very much for the holiday stay at Colonels House we had a lovely relaxing time, the view across the bay are top notch and the accommodation is outstanding, extremely spacious and very quiet even blocking out the road noise from below. I highly recommend to anyone thinking of staying here as it is well worth the price, it is well situated mere footsteps from the beach and only a few minutes walk into Sandown town and attractions themselves. We will definitely be looking at a return visit ourselves. Thank you again for accommodating our stay. Many Thanks Kind Regards Craig and family.
Avis provenant d’un site partenaire

10/10 – Excellent

Nancy R.

Beachfront Condo

This new, four story lodging was good for our group, even though some of the elders didn't like the stairs. The balconies allowed our group to have private time. During our four night stay we needed to buy more toilet paper and paper towels, this was disappointing. I might suggest creative labeling of the cabinets so the hidden doors for the appliances don't break down. Overall, a lovely spot for an Isle of Wight getaway.
Avis provenant d’un site partenaire

10/10 – Excellent

Ruth

Beautiful house in a fabulous location

The house is huge! It’s very nicely decorated and there was plenty of room for everyone. The off-street parking takes the street out of finding a spot and the location meant we could easily walk to all of Sandown’s amenities. We had two kids with us (6 and 3) and it worked well with them as we could put them in a twin room at the back of the house but still have a nice en-suite room next door for the parents. We had such a brilliant week, our third year in a row visiting the island, and will definitely try to book into this house again next year. Honestly, it was just lovely! We were very impressed. If pushed, it would have been nice to have some oven gloves and some plastic/picnic crockery/cups etc that we could use for the kids and possibly for on the balconies.
VrboOwner a répondu le 1 sept. 2025
Thank you for such a lovely review! We're so pleased the house worked so well for your family and that you enjoyed the space, location, and layout — especially with the little ones. It’s great to hear you had another brilliant week on the island! Thank you also for the helpful suggestions — we’ll pass those on to the owner to consider for future guests. We'd love to welcome you back again next year! The Island Holiday Company
Avis provenant d’un site partenaire

10/10 – Excellent

David

Superb accommodation

Almost brand new building in pristine condition. 5 nice bedrooms, 3 with en suite bathroom. Sitting room, dining area and kitchen all in one on the same floor. Kitchen excellent with everything needed. Huge television in sitting room and smaller ones in the bedrooms. A lot of stairs. I don’t think you can.
VrboOwner a répondu le 17 juin 2024
Thank you very much for your review. We're glad you enjoyed your stay.
Avis provenant d’un site partenaire

10/10 – Excellent

Jimmy

Great place, big spacious right on the beach.

Great location, really good customer care from the team when we rang them. Good bedrooms. Kitchen had nice big fridges, balconies and bathrooms also great and lots of hot water. Blinds are rubbish and don't black out the light at all in most rooms. Fine this time of year, but in the height of summer is will be very difficult to get the kids to sleep with. Also it is a big place so great for families but lacking some children's amenities, specifically some plastic cutlery knives and forks for kids.
Avis provenant d’un site partenaire

6/10 – Acceptable

Lovely house, but building work unbearable

The location of Colonel’s House is perfect and the house itself was lovely, it was also clean and comfortable, the fixtures and fittings were all good quality and had everything we needed. The building/construction site is right next to Colonel’s House, our cars were blocked in the drive on numerous occasions by builders vans, which meant us constantly having to get there attention on site to get them to move their vehicles. There was not “some noise”, there was noise all day, we were woken up every morning between 7.20am and 7.50am when the crane started up and the builders started work, this noise continued through the day without a break until 4.40pm/5.00pm when the builders went home. The noise was so loud if you sat on the balcony you couldn’t hear the person sitting next to you talking. We all lead busy hectic lives and came on holiday for some rest and relaxation which unfortunately we didn’t get at Colonel’s House.
Avis provenant d’un site partenaire

10/10 – Excellent

Another excellent stay

This is a perfect holiday location. The only thing that lets this house down is one set of keys. There were 3 groups staying so we had to use lockbox which isn’t ideal at the back of the house when using the front door! If another set of keys can’t be provided then a second lock box at the front would be a big help. Other that this we had a fantastic break. Thank you.
Avis provenant d’un site partenaire

8/10 – Bien

Location, location

Excellent position. Yards from the beach and sea, good restaurants within short walking distance and a home from home.
Avis vérifié

10/10 – Excellent

Rachel W.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Group holiday

Such an easy process from start to finish. Booking was easy, property was superbly placed and everything that was needed was catered for. I'd definitely use the holiday company again.
Séjour de 7 nuits en août 2022
Avis provenant d’un site partenaire

10/10 – Excellent

A lovely week with a view

Fantastic week stay. Views and location are just perfect. The house is beautiful. Please be aware the accommodation is over 4 floors and it’s a long way from the bottom to the top! This was not a problem for us and the views from the top balconies are beautiful. The house is very well kitted out. The only thing that let it didn’t for us was the beds. They are all very firm so no one slept that well. We’d definitely come back again though and hope to! Thanks for having us.
Avis provenant d’un site partenaire

8/10 – Bien

Elizabeth S.

A mixed experience

Colonels rest is a beautiful property, right on the seafront. Ten of us stayed for a week, four adults six children. When we arrived something was wrong with the heating. It's a very complicated system where every four feet has a different thermostat. The first night we couldn't get bedrooms above 16/17. The showers were also scalding hot and couldn't be turned down. I alerted the holiday company the next day, they responded very quickly and the heating issue was resolved centrally I assume via an app. However, the hot water problem wasn't resolved until day five of the trip - and I believe time was wasted sending an unskilled worker when I had confirmed it wasn't a quick fix of turning down the boiler. By the time the plumber came and fixed it, we had four days of only a single usable shower for 10 people. Hopefully these issues were bad luck on our part, but there are also some strange quirks about the property. No master bedroom with an ensuite and a sea view, so you need to choose between one or the other. Not enough plug points in the kitchen - one over the draining board! Kitchen and living room two floors up from car parking so for carrying shopping/cases it's a pain. Only one toilet that isn't connected to a bedroom in the whole place. Complicated system for washing machine and oven. It was very reasonably priced (off season) but in the summer it was listed for about 5 times the price, and I would have been dissatisfied. Having said that - it's directly on the beach, spotlessly clean, and the company did respond quickly every time I messaged them. So, a mixed bag!
VrboOwner a répondu le 11 mai 2022
Dear Elizabeth Thank you for your review, We do appreciate and acknowledge that there were a few difficulties with the property during your recent stay. You arrived on the evening of Sunday the 13th February and first contacted ourselves by email on the evening of Monday the 14th at 7.34pm outside of our usual working hours to notify ourselves of the issues you were experiencing, we responded within an hour that same evening to resolve the heating issue. You are correct the following morning the hot water issue was still unresolved, we did send a member of staff out to see if he could quickly resolve the issue for you. We appreciate this did not yield the result we hoped for, we then immediately contacted our plumber who was at their earliest, able to get to you on the Thursday. We did try to get someone sooner but as it was not classed an emergency situation, this was under the circumstances the earliest, we could have them arrive, our apologies. We do agree it was bad luck, you had these issues during your stay, but we're glad you acknowledge we did, at all times, look to do, what we could, to get the property functioning as soon as we could, based on your own communication with ourselves. The layout of the property is as advertised for a town house, we shall pass your comments on to the owner though. The welcome folder inside the property should contain all the information relevant for all appliances and how they work. we will double check that these are still, all in place for future guests. We’re glad, despite the slight issues you found the property spotlessly clean. Thank you for your feedback. The Island Holiday Company

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Hôte : The Island Holiday Company

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