Golden Woods: Private Indoor Pool, Theater, Games

Thank you for your kind review! We are over the moon to hear that you found the cabin beautiful, easy to find, and well-equipped for your stay. Its great to know the location worked well for your visit to Gatlinburg and that our team was just a phone call away when needed. We are especially glad your family enjoyed the experience—thats what its truly all about! We would love to welcome you back to Elk Springs Resort in the future. Remember, as a repeat visitor you will save 10% on future stays. Hurry back!

Thanks for sharing your experience! We are glad your family had plenty of space to relax and enjoy the quiet surroundings. It is great that you found the location convenient and close to stores. We hope to see you again for another great stay! Remember, as a repeat visitor you will save 10% on future stays. We hope to see you soon!

Thank you for your kind review, Alfredo. It is a pleasure to hear that you enjoyed your recent cabin stay, and hope you will make plans to visit us again very soon!

As always, we love to hear about great experiences with our resort. We enjoyed having you as our guests, and we look forward to working with you again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!

Thank you, Vaughn, for reviewing your recent stay with us. We are glad you enjoyed your time spent in our area. We will certainly inspect the items mentioned and appreciate you letting us know. We hope to see you again in the future. Remember, as a returning customer, you will receive 10% on future stays! Thank you!

Thank you so much for being a loyal guest and for taking the time to share your thoughtful feedback. We’re delighted to hear that you enjoyed the peaceful mountain views and the overall setting that keeps you coming back to Elk Springs Resort. We sincerely apologize that the cabin was not stocked with the basic essentials you expected. While our cabins are typically supplied with a starter set of paper products and soaps, we understand how this can be inconvenient during a longer stay. Your comments are extremely helpful, and we’ll be sure to review our supply policies to ensure our guests have everything they need for a comfortable and relaxing visit. We truly appreciate your continued trust in Elk Springs Resort and hope to have the pleasure of welcoming you back soon for another memorable getaway. Please don't forget that our returning guest get a 10% discount! Warm regards,

Thank you so much for your amazing review! We're thrilled to hear that your first family trip was a success and that the cabin was a perfect fit for you. We're also glad our team could quickly take care of the minor issue you experienced. We’d love to welcome you back anytime — whether for another family getaway or a fun couples’ weekend! We look forward to seeing you again at Elk Springs Resort!

Thank you for sharing your experience with us, Ronnie.  It is a pleasure to hear you enjoyed your overall visit with us.  We appreciate your feedback regarding the TV and propane tank.  Please do not hesitate to contact us during your stay if you have any concerns.  We offer 24/7 staff assistance, and we love helping our guests.  It would be a pleasure to serve you again in the near future.  Remember as returning visitors you will receive 10% off your next booking!

Thank you for your kind review, Irshad. It is a pleasure to hear that you and your family had such a wonderful cabin stay. Indoor Pool Beauty is a gorgeous cabin with lots of great amenities for everyone to enjoy. It was our pleasure to provide you with prompt and friendly service during your stay. We also appreciate your feedback as it helps to ensure we are always improving. We really enjoyed having you as our guests and we would consider it an honor to serve you again in the future. We encourage guests to book direct and save up to 15% on your booking. Hurry back, a new adventure awaits!

Thank you for your feedback. We are glad to hear you enjoyed the pool and hot tub, and that the theater room was a nice feature. We apologize that the layout and storage did not meet your expectations. Your comments regarding the bathroom access and storage are appreciated and will be shared with our team for future improvements. We hope you were able to enjoy your time spent in our beautiful area.

Thank you for your feedback! We are very glad to hear you found the cabin spacious and well-furnished, and that our management team was responsive during your stay. We apologize for the cleaning issues on the third level and will address this with our cleaning team to ensure better attention to detail moving forward. While the location may have been farther from Gatlinburg and Pigeon Forge than expected, we hope the peaceful surroundings and charm of the cabin made up for it. We appreciate your input and hope to welcome you back for an even better stay in the future! Remember, as a repeat visitor you will save 10% on future stays. Hurry back, new memories are awaiting to be made!

Thank you for your honest review, Carl. We certainly appreciate your feedback, as it helps to ensure we are constantly improving. It appears as though a member of your party has reported these concerns to our team and the issues are being addressed. We are happy to address anything that is not up to par during your say. We hope you will give us another change to show you a true 5 star experience.

Thank you for sharing your review with us, Nijah. We are sorry to hear you experienced these issues during your stay. We do see that the housekeeping issues reported were resolved. The issue regarding the thermostat was not reported. We will have a technician check it to ensure it is working properly. Please do not hesitate to contact us should an issue like this happen in the future. As you experienced first-hand, we provide 24/7 guest assistance to ensure any issue can be resolved quickly. Don't suffer, call us. We love assisting our guests. We sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our area.

We appreciate your feedback as it helps to ensure we are constantly improving, Autumn. It appears as though these items were brought to our attention upon your checkout and during your visit. We certainly apologize that you experienced issues during your visit but we are pleased that our friendly and professional staff was able to assist you during your stay. I have reported your other concerns and I can assure you our team will inspect and address them as needed. Please know this is not indicative of a typical stay with us. We have lots of great cabins to choose from, and I'm sure one of our experiences Reservation Specialist will be happy to help you find the perfect one for you. Please know it was not our intention to disappoint you. Thank you for sharing your thoughts with us.

Thank you for taking the time to share your experience with us, Danielle. Your review certainly concerns us, however, after looking into this information we would like to clarify the details. We did contact you prior to your arrival to make you aware of an unfamiliar situation we were faced with. We left a voicemail letting you know the previous guest refused to leave and sheriff's department had to be contacted. Now we know this is not your fault, but please keep in mind we have never had a situation quite like this one. We are very sorry that you cut your foot and it is regrettable that we were not made aware of this until now. We have 24/7 staff assistance and we are happy to address anything that is not up to par. While we can understand it may be frustrating, our maintenance technician was dispatched out prior to your check-in to fix the broken toilet that you mentioned. He unfortunately had to retrieve a part and replaced it so you were able to utilize this toilet. We are very sorry if he interrupted your stay, but please bear in mind we had your best interest in mind. Please know it was not our intention to disappoint you and we do offer our sincerest apologies for any inconvenience experienced.

We appreciate your honest review, Noelle. It is regrettable that this was not the cabin for you. However, please keep in mind we offer several luxury cabins with many different layout options. One of our experienced Sales Representatives will be happy to assist you with finding a cabin that will not only meet but exceed your expectations. Also, we would like to remind you that we do offer 24/7 staff assistance and are happy to provide you with services during your stay. We have extra pots and pans in stock available that can be delivered if needed. I am very sorry for the confusion of the beds and we hope this did not put a damper on your visit. I have forwarded this to our IT department for review. We hope you will allow us another opportunity to show you a true 5-star experience in the future.

Thank you for allowing us to be a part of such a special get-away, Kadi! We are excited you enjoyed your stay, however, disheartened you experienced these issues. Indoor Pool Beauty is not advertised as being secluded. There are close neighbors throughout this resort. Please contact one of our experienced Sales Representatives when you are ready to start planning your next get-away. They will be happy to assist you in finding the perfect cabin in a location that is ideal and will give you the privacy you are looking for. We are constantly making improvements in our cabin. The hot tub was moved to the outside, as we found that some of our guests preferred to enjoy some adult time in the hot tub as the kids were enjoying the pool. The location is perfect to enjoy while also being able to closely supervise the kids. We can certainly understand the frustration regarding the pool alarm. They are a bit tricky at first, however, they have to be. These are a safety feature to ensure that you are alerted immediately if a child manages to enter the pool area without adult supervision. The alarms are purposely put out of reach of young children, and in the process can be out of sight for the adults as well. There are directions posted by each of the alarms. We are all parents here at Elk Springs and take the safety of children very seriously, as all parents do. We are in the process of adding custom built log bunk beds in the main level bunk bed room. Once these are installed, we will have the cabin professionally photographed to ensure all details are up to date. While all of the features listed are still there, we understand that sometimes little changes can make a difference to some of our guests and want you to have the best information possible. We sincerely apologize for any inconvenience experienced due to these issues and hope you will consider staying with us again in the future.

Kristina, your review certainly concerns us as nothing was reported during or after your stay. We strive to not only have the best service, but also the best cabins. Our technicians do record photos of the pool once it is clean for our guests arrival and after reviewing them the has nothing floating in it. If there was any cleanliness issues please do not suffer in silence. We have 24/7 guest care to assist you if any issue arises. We sincerely apologize for any experienced issues or bad encounters while with us and hope you enjoyed your time in our area.

We appreciate you taking the time to review your recent cabin stay, Anna. Your feedback helps to ensure we are constantly improving, and I have reported these items again to ensure they are all followed up on. I can assure you that each member of our customer service staff is highly trained to report and address customer complaints. We have someone available 24/7 to address anything that is not up to par. We did issue a refund for some of the issues that our team was unable to promptly resolve. Please know this is not indicative of a typical stay with us. Thank you for sharing your thoughts.

Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the last-minute cabin change and for not meeting your expectations. Your feedback highlights areas where we can improve to better accommodate our guests, especially in unforeseen situations like this. We regret that the replacement cabin did not align with your needs and that the delayed check-in added to the frustration. Please know that we take your concerns seriously and will review our processes to ensure future guests have a smoother experience. We hope to earn the opportunity to provide you with the exceptional stay you deserve.