Cozy bedroom in Edinburgh city

Dear Ms Fox,Thank you for sharing your feedback regarding your recent stay with us. We take all guest comments seriously and would like to clarify the details of your booking and the events that took place.Booking Details: Your reservation was made for a non-refundable room with a shared bathroom and toilet during our peak high season. When you requested a date change due to your tour schedule, we advised you to contact your booking agent directly to process the amendment, which we understand was not actioned.Medical Assistance: Our team's primary concern during your stay was your health and well-being when you became unwell. Out of an abundance of caution and care, we remained on standby overnight, contacted an emergency doctor on your behalf, and offered to arrange hospital transport, both of which you declined. We also provided a specialised shower seat to assist you during your stay.Cleanliness and Key Return: We maintain strict cleanliness standards, and the facilities were dedicated to your use at that time. Additionally, we require all keys to be returned promptly upon check-out, and we appreciate your cooperation in returning ours after departure.We always strive to accommodate our guests' needs; however, we highly recommend informing hosts of any specific accessibility or medical requirements prior to arrival so that proper arrangements can be made.We wish you all the best in your future travels.