Biglows Bungalow-Walk2Beach-Pool-PetFriendly

Hey Jessica, Thanks so much for staying with us and for taking the time to share such a detailed review. I’m really glad to hear you enjoyed the location, the space for your group, and that communication was easy and the pet‑friendly setup worked well for you. I’m really sorry about the issues you ran into – especially the broken step, the left‑behind swim trunks, and the slow‑draining tub. That’s not the experience we want anyone to have. The step has since been fully repaired, the tub drain has been cleared, and we’ve gone over everything with our cleaning team so that items left behind and “missed spots” don’t slip through the cracks again. We truly appreciate you pointing these things out so we can tighten things up and keep improving the house. I’m happy you were still able to enjoy your trip overall, and I’d love the chance to host you again in the future for a smoother, more dialed‑in stay.

Thanks Andy! Glad you had fun! Best Regards, Emerald Coast Vacation Rentals

We are so happy you enjoyed your stay!!!! We hope to see you all soon.

Thank you, we will look forward to having you back!

I am so very sorry. Had these things been reported we would have rectified them ASAP. They have since been addressed. I do hope you will visit us again!!!! Ther beaches are just beautiful year round.

Thank you Sharon! We will pass those suggestions along to the owner.

Timica, we would like to address your comments, for the other side of the situation. Your initial complaint was not reported until the following morning after your check-in, in which we scheduled the cleaners to come back to redo the unit and provide new linens. The bugs and cleanliness of the unit was unacceptable, as to the refund we issued to you. The bug concern was reviewed by our staff and was believed to not be bed bugs. However, we still attempted to setup professional services to officially confirm whether there were bed bugs or not. Since the occurrence happen on a weekend, those service were not available until Monday, which was your day of departure. Your request to move was not possible, as we did not have another property to move you to. Also, if bed bugs were present, they can be transferred to another unit even if we were capable to accommodate a move. The offer to depart with a refund was an option as we had nowhere to move you and you persisted with your thoughts of a bug issue. You denied that offer and decided to remain in the unit for the full length of stay, knowing that the professional services would not be able to assess the unit until Monday. Another option offered was a full refund if it was deemed to have bed bugs, which again was not believed to be the case. Sure enough, on Monday the professional services reported no bed bugs and saw very little evidence of bugs in general. After this assessment we provided the refund of the cleaning fee and a portion of your first night for the inconveniences encountered during your check-in. The other concerns outside of the dryer being old and looked bad were never reported during your stay. Sorry that you did encounter issues during your stay, is why we did offer any refund. However, we do not take it light heartedly that a guest poorly displays a property in attempts to seek a free stay, mainly because the property was not to their liking. If we could rate you as a guest, we would offer you zero stars, and would not rent to your party again as well.

The grill has been replaced. The a/c vent was leaking due to the thermostat being turned down very low, condensation occurred.