Comfort & Accessibility to Everything in Waikīkī! 2 Queen Beds, Pool & Parking!

Aloha and Mahalo for your stay, Andrew -- We hope you return, again! -The Hawaii Americana Realty Team

aloha Bethany - sorry you experienced some issues during your stay, you feedback has been noted and addressed - respectfully, Mark G.H.

Thank you for taking the time to share your thoughts. I’ll address your points plainly. Our listing photos and description accurately show the kitchenette setup — a compact fridge, microwave, and coffee maker, with no stove or kitchen sink. We make sure those amenities are clearly disclosed so guests know exactly what to expect before booking. Regarding the bathroom, we’ll add a note about a rubber mat for those who want extra traction. The remote battery has since been swapped out, and parking instructions do include the garage location and permit process, though I agree adding the exact stall number upfront is a useful improvement. As for housekeeping, condo-hotel units booked through private owners don’t include daily service — that’s reflected in the pricing and outlined in the listing. Booking a hotel direct you would be paying an extras $50 / day plus 18% taxes, signifgntly more than this budget apartment. Mahalo for the feedback. It helps us tighten up details for the next guest.

Aloha, The unit is older — that’s never hidden — but it’s kept clean and maintained, and there’s nothing in our regular inspections indicating any mold issue before your stay. The unit had been closed up for several days prior to your arrival however aired out quickly once the AC is running. You reported a pillow with discoloration a couple of days into your visit, and we replaced the pillow and linens immediately. That was the first time anything like that had been noted in this unit. The mini-fridge was left pulled forward by the prior guest; housekeeping should have caught that, and that’s on us — it has since been corrected. The faucet is a higher-arc style, exactly as shown in the listing photos, but I understand not everyone likes that design. You elected to leave early, and while the unit was fully functional and serviced, I respect that it wasn’t the right fit for you. Mahalo for giving us the chance to address the one issue you raised during the stay.

I would just like to clarify, the guests are NOT covid patients - these are guest who are about to be repatriated to their homes in the Pacific Islands and therefore have to quarantine prior to travel - this includes ABSOLUTELY no contact with the outside world - thus meal deliveries and daily testing for these guests to ensure that they are covid free and able to gain entry back to the islands.

Aloha, I’ll lay out the facts so future guests have a clear picture. You reported the toilet issue shortly after check-in, and we responded the same afternoon. Our on-call maintenance tech did go out, but it was an after-hours situation and he could only do an emergency clearing until a full repair could be scheduled. The unit’s plumbing line needed more than a simple plunge, and we didn’t want you stuck relying on a partial fix. That’s why we offered an immediate checkout with a full refund, which you accepted. As for the comments about mold or cigarette odor, nothing in the unit’s inspection before your arrival indicated either, and housekeeping did not report any smell or visible mold. Still, we take that kind of concern seriously and had the unit re-cleaned and re-checked afterward. I know the stay didn’t work out, and that’s unfortunate, but we did address the issue promptly and made sure you weren’t charged for unused nights.