Amanda, we appreciate you letting us know that you enjoyed an excellent stay in the three-bed, two-bath Beachwood Villas C12, which was just a short walk to the beach and easily accessible to all that 30A has to offer. Thank you for choosing Real Joy.
Natalia, Thank you for the 5-star review. We're glad to hear you had a good time and enjoyed the comfort and proximity of our condo to the beach. We hope to welcome you back soon for another enjoyable stay. Thank you for choosing RealJoy.
Points faibles : Communication, exactitude de lâannonce
The property is small and the floors are chipped and in poor condition. This unit is on the second floor and you can hear those above you all the time. The constant noise from above all hours of the day and night is horrible. The bed frame falls apart in the master bedroom. Very slow communication follow up with RealJoy the local property manager. There are no blankets on the beds, just a dust cover. Minimal hand and bath towels.
Thank you for your feedbackâweâre sorry this stay fell short.
We already addressed the flooring with the owner. The bed frame was also addressed with maintenance. We appreciate your feedback on the linens and communication. Your feedback ensures a better experience moving forward. We appreciate you bringing this to our attention.
Melanie, Thank you for letting us know that your girls trip was great! We're glad everything was as you expected and you enjoyed the location. Thank you for choosing RealJoy.
This place was great. We had 5 persons and it was comfortable and clean and everything was in great working order so it was perfect. Would definitely recommend it.
Bill, Thank you for the 5-star review. We're glad to hear you and your group had a comfortable and enjoyable stay. We hope you'll join us again soon. Thank you for choosing RealJoy.
Home was nice, not very clean and several items were damaged or broken. However, we notified management and I am sure they are taking care of those items very soon. Overall the home worked well for what we needed.
Tasha, thank you so much for taking the time to leave us a review of your stay at Beachwood Villas 12C. We hope you enjoyed your stay and had a relaxing visit. Thank you again for notifying our team regarding the areas where this units cleaners had missed the mark and we apologize for any distress their misses may have caused. It's helpful guests like you that allow us to make sure we able to provide the best experience to our guests and owners. Thank you for choosing RealJoy.
We enjoyed our stay overall. We would rent in this complex again, but not this unit. Every mattress in the condo was horrible. Very uncomfortable and most of the beds were squeaky. Itâs been two weeks and my back is still hurting. The furniture in the living room is worn out as well, but the beds were the issue.
We arrived to the property at 4:30 and the beds were unmade, dirty towels on the floors, crumbs etc on table and counters. I called all numbers listed with no answer but did get a response by text. The response came fairly quickly. We left to go get supplies at the store and while out I received a text that the unit would be clean by 5:45. That text came at 5:25 which seemed like a pretty quick turnaround. We arrived back at the unit about 5:40 and no one was there nor had it been cleaned. We had supper reservations at 6 so we quickly left. The unit was clean when we returned about 8. There was sand in one of the bigger beds. Unsure if those sheets had been washed and got sand from the floor or decorative pillows, or if the beds were just made without fresh sheets. We washed them either way. The location is handy to beach and Seaside. Personally I wouldnât rent from this property management team again. They tell you many times you canât check in early and must check out by 10 so they have time to clean and yet we walked into a dirty unit with no notice.
Megan, Thank you for the feedback regarding your stay. We apologize for any inconvenience caused by a dirty unit. We have identified what went wrong and taken measures so that it doesn't happen again. We are glad you found the location handy to the beach and hope you enjoyed the rest of your stay.
We had a great stay. The place was very clean. Check in and out was very easy. We loved the location. Walked to Seaside several times but out of the chaos of that area. It was fun!
Great location- pictures are very accurate. Itâs a short walk to the beach which was so nice! It was even manageable with coolers and gear in the hot August sun. The place was well laid out and equipped with everything you would need. Very easy process to check in and out! We will definitely be back!
Jennifer, we appreciate you taking the time to provide us with some feedback regarding your stay in this well-located three-bed, two-bath condo in Seagrove Beach. We are happy to know that this well-equipped unit met your expectations, it was very easy to check-in and check-out, and you would definitely rent this condo again. Thank you for choosing RealJoy.
We had a great trip and enjoyed the condo with no issues. Location is a short walk across 30a to the beach. Plenty of parking and a nice view of the pool.
Nothing like the picture, filthy & needs major updating. No essentials provided. Completely dissatisfied by this particular place & lack of upkeep & broken items & doors. Would not recommend!
Hi Candice, weâre sorry to hear about your experience! After looking into this, we found the following information. We sent the cleaning crew back out to correct the issues within hours, had our property manager speak with you. We apologize for the condition of the condo, that is unacceptable! We are so sorry about this and want you to know that this isnât a common guest experience. We also found that a refund was issued for the inconveniences. We hope you enjoyed the rest of your trip and thank you for your feedback.
Very convenient location to the beach, shops/restaurants, and pool. We liked the layout of the condo and that each bedroom had its own tv. Quiet condo that had everything we needed. Door code made it easy to access for all guests.
Hi Erin, thank you for your feedback on your stay at this lovely condo. We're happy to hear you found the condo to be quiet and that it included everything you needed! We're also glad to hear you enjoyed the great location! We hope you come see us again! Thanks again for your review and for choosing RealJoy!
Each day we would pack our beach buggy and take the short walk to the beach stopping at the convenience store on the way to ice our cooler. The place is close to Seaside for shopping and restaurants. The property management made checking in and out easy and without problems. The fan in the bedroom was broken and within a few short hours after reporting the problem a new fan had been installed. The kids room with a bunk bed and twin worked out well for our kids. I would have liked a larger washer and dryer. Also this is a 3rd floor unit so expect to walk up stairs. The complex is older but well maintained and peaceful.
Hi Lynda, Thank you for letting us know about your stay. We are so pleased you enjoyed Beachwood Villas C12 great location and that the bunk room worked out well for the kids. Thanks for the feedback and for staying with Real Joy.
Nice condo close to the beach. Had everything we needed in kitchen equipment, linens and towels. The unit was dirty when we checked in though and we had to sweep and clean the bathrooms upon arrival.
Hi Kimberly, Thank you for letting us know about your stay. We are pleased to hear you had everything you needed in the condo and that you enjoyed its great location. I'm sorry you experienced cleanliness issues. We will definitely followup with our cleaners about that. Thanks for the feedback and for staying with Real Joy.
Our family stayed here over the weekend. The condo was clean and comfortable. The amenities and beach access were great. There are local restaurants within walking distance. Overall a great trip, would stay again
Hi Jesse, thank you for your feedback on your stay at this lovely condo. Weâre pleased to hear you found the unit clean and comfortable and enjoyed the easy beach access. Thank you again for your feedback and thank you for staying with Real Joy!
We rented this condo for a weekend at one of our favorite beaches to visit! The condo is a short distance from a home we used to rent with our entire family so we knew we would love the area! We requested an early check-in (one or two hours) because we were getting into town earlier than expected but were notified it would be an additional charge. Typically the reason check-in is charged is because the owners are still trying to tidy up the condo from the last guests. The condo simply wasnât clean. My sons toy fell off the bed in one of the rooms and when we reached under the bed we discovered an empty solo cup, sock, and paper wrappers. There were crumbs on the couch and rug in the den, and the tubs were not cleaned (soap scum left behind). I took photos and submitted them the afternoon we were leaving to make sure the owners knew and kindly asked that they send the money back for cleaning, it wasnât clean. I was told that had I emailed sooner they would have fixed the problem. The reason I waited is because once we finally got into the condo we were ready to enjoy. We didnât find the other trash under the bed until Saturday night (check-in was Friday). It is sad that companies arenât choosing to do the right thing for their customers, itâs also sad that VRBO is full of realty companies and youâre not really getting to enjoy the fun of speaking to and working with a personal owner of the condo. Those days were great!! The customer service of Real Joy is poor, they havenât returned my email since I responded to their lengthy âwhat I should have doneâ email. I would not recommend renting from Real Joy.
Hi Hunter, thank you for taking the time to leave us a review of your stay. We hope you enjoyed the easy beach access and corner balcony overlooking the pool. We would like to apologize for the inconvenience you experienced here. This issue should have never occurred. We did some checking and couldnât find where you contacted us until your last day of your stay about the cleanliness of the unit. We would have sent the cleaners back out to correct any issues during your stay, if weâd known. If weâd been able to assess the issues, we could have decided whether a refund of the cleaning fee was warranted. Again, thank you for your feedback.
Hi Sharon, thank you for your feedback on your stay at this lovely condo. Weâre happy to hear you had a nice trip and found the location great and we hope you enjoyed the 2 pools on site. We value your referrals and hope you will come back to visit! Thank you again for your feedback and thank you for staying with Real Joy Vacations!