Penny, Thank you for the 5-star review! We're delighted to hear you found the place very nice and enjoyed your stay. We hope to welcome you back soon for another great experience. Thank you for choosing RealJoy.
Verhonda, we appreciate you letting us know that you found this well-located two-bed, two-bath condo at The Palms of Destin Resort to be very nice and comfortable and you were provided with great communication during your stay. Thank you for choosing RealJoy.
Went with my girlfriends for our annual beach trip and it was a great time! The pool and hotel were beautiful! Great to have a coffee and bar/restaurant in case you need to grab anything. Would definitely stay here again!
Paige, Thank you for the 5-star review. We're so glad to know that you and your girlfriends had a great time. We look forward to seeing you again soon. Thank you for choosing RealJoy.
Loved this condo - it was perfect for my family's stay in Destin. The furniture and beds were comfortable, the view and balcony were a highlight, and everything was clean. The resort is starting to feel it's age, but the pools and common areas are maintained well. My only complaint is that there were hardly any consumable items in the apartment. Detergent for one load of laundry, 3 rolls of toilet paper for 4 people on a 6-night stay, no oil or salt or anything basic for cooking. I would have liked to see a few more items stocked in the condo for guests.
Condo was great and had everything we needed for our stay- secondary room is good for the kids. Property has a lot to offer and it in a great location.
Loved everything about this stay and would def stay again. Condo was exactly as pics. Bedding and sheets were cleaned and comfortable. Just could use some detail cleaning of base boards and corners. Otherwise no complaints and awesome layout for a family of 4!
First the master shower issue that you have read on other reviews. Tilt the shower head as low as possible, block the back wall of shower with the shower curtain. Place a towel on outside of tub in that corner and all should be good. Great water pressure for getting all that sand off! The beds are so, so comfortable. My 13 y/o raved about the great internet and âthe Ping was amazingâ! The condo had everything we needed. The pool is huge. It was a wonderful week!
I called to verify that the property we were renting had 2 king beds. After being told yes, we booked. When we arrived we discovered there was only 1 king & the bed in the 2nd room was a full that they called a queen. I called as soon as we checked into the room. They told me they check what could be done and never called back. This was particularly disappointing considering they were calling me 4 times before we even checked in to see if they could schedule a walk through by the new property owner during our stay!
I also had to call for housekeeping immediately because there was what looked like a fresh fecal stain on the couch, pubic hair on the bathroom towel, & also in the bed! They knew all of this and never once got back with me! Not to mention the tub never drained properly and I had to rewash the dishes before we used them because they were dirty in the cabinets.
I will definitely not rent here again!
Joshua, we appreciate you taking the time to provide us with some feedback regarding your vacation rental experience while staying in the two-bed, two-bath Palms Resort #2603 during the 4th of July holiday. Vrbo and Real Joy websites state that the master bedroom features a king-size bed, a queen-size bed is in the guest room, and a sleeper sofa is available in the living room. We apologize for any confusion or miscommunication regarding the bed sizes and for the cleanliness of the couch, towels, and bed. Once we were made aware of the couch and the need for more towels, someone was tasked to clean the stain, which was not fecal matter; and provide more towels. We would have been more than happy to resolve the issues related to the bed, dishes, and tub had we been made aware during your stay. The tub is now draining properly. Thank you for choosing Real Joy.
We loved the decor and the area of the room/resort. Best pool around! Shuttle service was very nice. Only negative we had was that we couldnât shower in the main shower. The shower head sprays the inside wall and all the water runs down the back to the floor and flooded the bathroom floor. Outside of that we had a great time and really enjoyed our stay. We will be back!
Lorraine, we are happy to know that you enjoyed a peaceful vacation rental experience at Palms Resort #2603 and although the weather was not great, you were able to enjoy such on-site amenities as the pool. Thank you for choosing Real Joy.
Well everything is ok just be mad with the towels not enough and need still washer and not coffee and sugar just coffee machine??? Paper towel not enough just one for each bathroom?
Hi Luis, thank you for taking the time to leave us a review of your stay. We hope you enjoyed the awesome lagoon pool and many onsite amenities. We would like to apologize for the inconveniences you experienced here. Once a guest books with us you gain access to the Real Joy portal and in there we have a section labeled FAQ's. In there we list the items we provide starters of and what you will need to buy more of during your stay. We did some checking and couldn't find where you contacted us regarding any of the items listed. We could have sent you more towels if requested. Again, thank you for your feedback.
The overall "resort" was run down and the gym was NASTY! Our shower in the master bath never drained properly and the door to the patio from our bedroom was extremely hard to open.
Hi Elaine, thank you for taking the time to leave us a review of your stay. We hope you enjoyed the awesome lagoon pool and many other amenities. We would like to apologize for the inconveniences you experienced here. We did some checking and couldn't find where you contacted us regarding these items. We have sent your unit concerns to our operations team to address. Again, thank you for your feedback.