6/10 – Acceptable
Morris C.
26 oct. 2023
Points forts : Arrivée, emplacement
Points faibles : Communication
Not as portrayed in listing
1. Instructions lacking accuracy:
A. Key lockbox: how to open; not close.
B. Upon arrival: trapped in elevator for 1 hour and 15 minutes. Followed instructions provided. Many calls for help. told we were "just the renters". Maintenance came. confirmed instruction inaccurate: lock box and elevator (no blue light).
2. Dishwasher door: Faulty door dropped to floor when open for first time. Broke wife's toe. Her sister(30 year nurse) treated.
3. Upon move-in, dead bugs throughout the house.
4. Upon moving in: dried orange peel in screened porch sink.
5. Gas Grill was nasty and flavor bar is rusted out, dangerous. Asked for help lighting pool grill. Told, HOA responsibility. They could not help. Happened to see HOA maintenance working on the gate. He helped. We had 20 family and friends for a cookout as part of son's wedding. It went off well, no thanks to management company.
6. Shared these concerns with VRBO rep last evening. Told I must talk with Property Manager. I call the number provided. No PM on duty. Received call back this AM. Told not allowed to speak with PM only Res. Mgr. Not available. Will call me. 3 hours later no call.
We will not use a Royal Destinations property again. Condescending, unreliable instructions, dirty property, faulty grill and dishwasher door.
We've used VRBO for years and always satisfied until now.
Morris C.
Séjour de 6 nuits en octobre 2023
