Estrella Del Mar Superb Beach Home Las Conchas

Hello Mindy, Thank you so much for taking the time to share your experience with Casago Reservations. We take pride in knowing our guests are happy with their Vacation experience. Best regards

Hello Christopher, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team

Dear Primitivo, Thank you for taking the time to share your feedback. I am truly sorry to hear that your recent stay in Puerto Peñasco did not meet your expectations, especially given your positive experiences in the past. I apologize for the issues you encountered with the A/C, stove, showers, and overall kitchen setup. I’m glad to hear that replacing the fridge helped improve your stay, and I appreciate your kind words about our Casago staff. Still, I understand how frustrating it must have been to deal with so many problems, and I regret that these impacted your stay so much that you wouldn’t consider returning to this particular home. Your feedback is incredibly valuable to us, and we are taking immediate action to address the issues you experienced. Our team is already working to fix these problems to prevent them from happening again in the future. We would love the opportunity to provide you with a better experience in one of our other properties next time. If you decide to return, please let me know directly, and I will personally ensure everything is perfect for your stay. Thank you again for your honest feedback.

Hi Amber, Thank you for sharing your experience. We sincerely regret any inconvenience this has caused you. Your feedback is extremely valuable to us. On your next visit, it will be a pleasure to welcome you back. Best Regards, Casago Team

Good afternoon Jeff, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I noticed that you rated low stars. Thank you for your comments. I am interested in hearing your comments so that we can improve our service and make your next vacation even better, we are taking your comments into account, we value your feedback and will look to improve in any way we can, I do apologize for the inconvenience, that you had with the bad smell in the house I will send maintenance to check the drain lines, for future references we provide are numbers to all of our guest, because if our guest has an issue we can send maintenance ASAP. Please feel free to contact me in case if you would like me to assist you with any future needs; I will be more than glad to help you! Have a great weekend, Best Regards Edgar Arias Beach Homes Manager

Hello Dalila, Thank you for taking the time to write a review. We’re sorry to hear you had so many problems during your visit. We will look into these issues; your feedback is extremely valuable to us. We look forward to seeing you again soon! Best Regards, 
Casago Team

Hi Kimberly! Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Dear Tom, I hope you are doing well. Thank you very much for taking the time to complete this review, we are open to any suggestions that help us improve our service to you and our guests. Please receive my apologies for the maintenance not coming on time I appreciate your opinion, your comments are very useful to take the necessary actions and improve our service in your future visits On behalf of the management, and all Casago staff, we are at your service to solve any problem so that your next visit will be more pleasant. Thank you very much and I look forward to your comments Best regards Best regards, Gabriel Martinez Beach Homes Manager

Hi Kaitlin, Thank you for taking the time to write a review. We’re sorry to hear you had so many problems during your visit. We will look into these issues; your feedback is extremely valuable to us. We look forward to seeing you again soon! Best Regards, Casago Team

Hello Catherine, Thank you for taking a time of your day to leave us a review, I have forward all your comments to the corresponding department to have this issues resolved ASAP. Thank you for letting us know about this, we take reviews very seriously, we would love to get a second chance and prove how important we take guests comments. Best regards, Casago Reservations

Hello Chris, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that your rating was 1 star. I am interested in hearing your comments so that we can improve and make your next vacation even better, we are taking your comments into account we value your feedback and will look to improve in any way we can, I do apologize for all the inconvenience that you went through during your stay, we do have maintenance available to help fix any issues you may find when checking in to the house, that is the reason we provide the contact information for the office and a number for any emergencies. Regarding the water issues, there is water scarcity in Rocky Point, more so in areas a little further from town, since the houses are provided water through the city pipes if there is less water than normal flowing into the Las Conchas area the cisterns have a difficult time remaining or being filled up. We did try to provide water as soon as possible after having it reported, unfortunately, the city water that provides water to the water trucks does not open on Sunday, but luckily, we could get water delivered Monday morning and had maintenance on hand to restart the water pump as soon as water was available. We will look into getting all the fans mentioned fixed or repaired. Again, we apologize for the inconvenience and ask that if you have any further comments do not hesitate to contact us again. Thank you and have a blessed day, and as I mentioned we like to assist our guests the best we can since we see you all as part of Casago family. Thank you again for your response to our survey we hope to see you again and that you give us the opportunity to serve you as you deserve. Please feel free to contact me in case you would like me to assist you with any future needs; I will be more than glad to help you! Best Regards,

Hi Joe, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. We sincerely regret any inconvenience this has caused you. Your feedback is extremely valuable to us. We look forward to seeing you again soon! Best Regards, Casago Team

Thank you for sharing your experience. We sincerely regret any inconvenience this has caused you. Your feedback is extremely valuable to us. On your next visit, it will be a pleasure to welcome you back. Best Regards, Casago Team

Hello Francisco, Thank you for taking a time of your day to leave us a review. I am very sorry to hear your vacation didn't go as planned. I will forward your comments to the corresponding department to get this problems fixes as soon as possible. We would love a second chance to prove we take all our guests reviews in consideration. Have a great day.

Hi! Josh, we extremely apologized for lacking but rest assured this will not gonna happen for your future visit and from another guest. We believed that there's a possibility that the staff shortly forgot to provide your needs. We guarantee you that we fixed and changed the issues you've mentioned. Thank you for staying with us and we're hoping for your next visit!