Telluride Condo -Hot Tub w/ a View -Etta Place Too

Thank you for your feedback. We’re truly sorry your stay didn’t begin as smoothly as it should have. Cleanliness and guest comfort are very important to us, and we understand how disappointing it can be when something feels off. We do want to clarify the timeline. We received your message around 10 p.m., and before we had any opportunity to respond or resolve the concerns, you had already checked out and requested a full refund. We would have immediately sent our team to re‑clean, replace linens, or address anything that didn’t meet your expectations. This is our standard process to ensure guests receive prompt assistance. Regarding the items mentioned: • The damp towel was due to a drying cycle that didn’t fully finish, not prior use. • The hairs were from static cling, which can occasionally occur even with freshly laundered linens. • A few housekeeping details were missed, and we sincerely apologize. Our team works hard and is usually very thorough, but occasional oversights can happen. We correct them immediately when notified. We take pride in being highly rated hosts who consistently provide clean, comfortable stays. These isolated issues are not representative of the experience we strive to deliver. In the future, we kindly ask that guests notify us right away so we can resolve any concerns promptly. We wish you the best in your future travels.