Villa Dolce Vita Pet Friendly, Luxury, Pool & Spa

We strive to provide excellent customer service and go above and beyond to ensure guests satisfaction. The one thing we ask from guests is to be notified about any issues, questions or concerns during a guests stay. At no time during your stay was it reported to us that there was no hot water. A guest has never had an issue with not having hot water and has never reported an issue with it either. Our properties are inspected before check-in and at arrival our property managers meet with guests to do a walk-thru of the property as well. At that time they inform guests to let them know if they have any questions or need help with anything at anytime during their stay to let us know. No one was notified about there not being hot water. Customer service is very important to us. If it was brought to our attention, we would’ve immediately had it looked into especially since no one before your stay or guests that have stayed in the property even after your stay has had any problem with hot water. Regarding none of the bathrooms having doors, we are upfront with guests, the bathroom in the master and the bathroom with the two full beds are photographed. No where in the photo does it show a door and is photographed where it is visible there is no door separating the bathroom from the room. Additionally the powder room bathroom does have a door. In the future, I suggest communicating with your host and their staff if you run into issues during your stay so they have an opportunity to fix the issue to ensure an amazing guest experience!

Hi Greg, we are happy to hear you had a comfortable time. As mentioned when you asked about rates for next year, the landscaping is on our radar, getting approvals from the parties to make the changes happen as we have an HOA is a hurdle but we are working on it =) Can't wait to host you again next year!

This review is false, misleading, and leaving out material information. Your message claims that covering the exterior perimeter of a personal home is illegal. That is substantially false. No CA civil code prohibits the use of a camera on a private residence of the home's exterior. You failed to read the listing description when the home was booked. The listing description states explicitly, "**This property does have security cameras on the exterior." This statement is general and does not insinuate any coverage limitations that would be out of scope when viewing the exterior. Further, there was no attempt to conceal the cameras on the property. Furthermore, when our on-site property manager conducted a walk-through with you, they were also pointed out to you. You did not discover it "later on." The cameras are not used to spy on the activity of guests. It ensures our pool vendors show up on the required service dates, maintenance, and gardening, and also protects guests/hosts from complaints lodged by the city or HOA. As for VRBO, please note, on the night of your check-in, the VRBO rep did reach out, and we discussed the circumstances of the camera. We informed the rep, as we informed you, to vacate the property. You choose to stay for the entire duration of the reservation. VRBO never helped you move out, as you stayed for the entire reservation duration. This individual attempted a chargeback as well, which failed. To any future guest, please ignore this review as it's substantially false, and we can provide all communication as evidence.