6/10 – Acceptable
Izabela P.
22 oct. 2022
Points forts : Propreté
Points faibles : Communication, exactitude de l’annonce
Description of property was misleading
This was supposed to be 1 night stay. When we were booking this property the title of the listing was "Unity House South," the description did not mention "unit," and it popped up when we filtered our search by "house." I had to call a day before to confirm check in instructions as we have not received them 24 hours in advance as expected. A lovely lady figured it out for us and we got the check in info. She also said she was the one that cleans the property. When we arrived we expexted to stay at a house by ourselves, with our dog, and not an appartment. There was another person in another section of the house and a car parked by the grill/fire pit area. We did not stay for the night as it was not what we expected and felt uncomfortable sharing property with a stranger. When we called the property manager she said they could accomodate another space at their lodge but would not wave $50 pet fee because they did not see our situation as inconvenient. We found a lovely hotel room somewhere else, with no pet fee. We contacted Vrbo for a refund and since then it looks like they added the word "unit" to the description but the title still includes the word "house" and still pops up in the search when filtered by "house." The unit was clean and very spacious, we just didn't expect to share it. Unfortunate miscommunication situation.
Izabela P.
Séjour de 1 nuit en octobre 2022
