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Luxury Escape | Heated Pool, Spa, Grill & Games!

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Piscine
Aire de séjour
Aire de séjour
Intérieur
Terrain de l’hébergement

Avis

9,8 sur 10 – 
Exceptionnel
4 chambres3 salles de bain10 personnes

Commodités populaires

  • Piscine
  • Baignoire à remous
  • Cuisine
  • Laveuse
  • Sécheuse
  • Climatisation

Explorez la région

Afficher sur la carte
Fredericksburg, TX
  • Place, Main Street
    ‪10 min à pied‬
  • Place, Église catholique Sainte-Marie
    ‪2 min en voiture‬
  • Place, National Museum of the Pacific War (musée sur la guerre du Pacifique)
    ‪3 min en voiture‬

Chambres et lits

4 chambres (10 personnes)

Chambre à coucher 1

1 très grand lit

Chambre à coucher 2

1 très grand lit

Chambre à coucher 3

1 grand lit et 2 lits 1 place

Chambre à coucher 4

1 très grand lit

3 salles de bain

Salle de bains 1

Toilettes · Douche uniquement

Salle de bains 2

Toilettes · Douche uniquement

Salle de bains 3

Toilettes · Douche uniquement

Espaces supplémentaires

Cuisine
Bureau
Balcon
Jardin

À propos de cet hébergement

Luxury Escape | Heated Pool, Spa, Grill & Games!

Summary:

Welcome to Helene Haus – a luxe modern escape on 1.3 acres just two blocks from downtown. Lounge by the sparkling new pool, unwind in the oversized hot tub, or snap a photo at the colorful social media worthy mural wall. Inside, enjoy a chic vanity room, plush furnishings, a wine fridge, and stylish spaces designed for comfort and connection. Helene Haus delivers upscale vibes with room to relax, play, and indulge.



The Space:

Welcome to Helene Haus, a beautifully renovated Fredericksburg vacation rental just minutes from Main Street. This spacious retreat features a heated pool, a 10-person hot tub, and plenty of indoor and outdoor spaces designed for relaxation, fun, and unforgettable memories.



Set on a peaceful property surrounded by mature oak trees, Helene Haus offers the perfect balance — a private oasis that’s still close to all the local wineries, shops, and restaurants downtown.



"Helene Haus was perfect for our girls trip of seven people. The house was ideally situated within walking distance to Main St. in a peaceful and quiet neighborhood with plenty of private parking. The pool and hot tub are the jewels of the property and the furnishings are well appointed and comfortable - especially the abundance of King/Queen beds for the space. Kitchen is large and open — perfect for cooking meals for a group. Love that the bar and coffee station were in a room just off the kitchen so it kept traffic flow free and easy and kitchen countertops clutter free! The cork wall was a nice touch and a fun photo spot for guests."



Key Features

• Heated Pool (optional fee) & 10-Person Hot Tub/Spa

• Fire Pit with comfortable lounge seating

• 4 Bedrooms + 2 Living Areas — perfect for families or groups

• Fully Equipped Kitchen with stainless steel appliances & butler’s pantry

• Smart Roku TVs – stream your favorites (bring your own logins)

• Games – corn hole, poker, and cards

• Outdoor Dining Area & Grill

• Private Driveway Parking

• High-Speed WiFi and Laptop-Friendly Workspace



• Spacious Living & Dining

The open-concept living areas are ideal for group gatherings. Relax on cozy seating, enjoy game nights, or stream your favorite shows on the Smart TV.

The dining area comfortably seats 8 guests, perfect for shared meals and celebrations.



• Fully Equipped Kitchen

Cook like a pro in the stylish kitchen with stainless steel appliances, a coffee bar, and a butler’s pantry for extra space. You’ll find everything you need, including:

Coffee maker (Keurig Duo)

Toaster, blender, kettle, and ice maker

Cookware, utensils, and spices

Wine glasses and bar essentials



• Bedrooms & Bathrooms

Each of the four bedrooms offers plush bedding and modern décor:

Bedroom 1: King bed + private en-suite bath

Bedroom 2: King bed

Bedroom 3: Queen bed + twin daybed with trundle

Bedroom 4: King bed



There are three full bathrooms, stocked with essentials like shampoo, conditioner, and body wash.



• Outdoor Oasis

Step outside to your private retreat:

Heated Pool & Spa for year-round relaxation

Outdoor Fire Pit with lounge seating

Dining area and propane grill for BBQ nights

Fenced yard for privacy and safety

Pool toys and ample seating for everyone to enjoy

Pool Freeze Protection Notice: Please be advised that when outdoor temperatures drop below 50°F, the pools will automatically enter freeze mode. During this time, pool heaters will not be operational to protect the equipment from damage.



• Prime Location

Located in a quiet, charming neighborhood near downtown Fredericksburg, you’re just minutes from top attractions:

Pioneer Museum Complex – 0.9 miles (2 min drive)

Fredericksburg Wineries – 1.5 miles (3 min drive)

National Museum of the Pacific War – 1.4 miles (4 min drive)

Main Street – 1.6 miles (5 min drive)

Wildseed Farms – 9.1 miles (15 min drive)

Enchanted Rock State Natural Area – 17.4 miles (21 min drive)



• Guest Favorites

“The pool and hot tub are the jewels of the property! Perfect for our girls’ trip — close to Main Street but peaceful and private.”

“Beautiful home, awesome yard, and pool! The location is perfect — quiet and quaint.”



• Extras & Essentials

We provide a starter supply of essentials, including:

Paper towels, toilet paper, trash bags

Dish soap, laundry detergent, and body wash

Shampoo, conditioner, and hand soap

Clothing storage and drying rack



• No smoking of any kind is permitted anywhere on the property (inside or outside).

Security: For your safety, there’s a front-facing security camera. Please do not tamper with or disconnect it.



"Lots of sitting areas. perfect for a girls get away. Mainstreet attractions are a quick ride away. Nicely furnished and decorated. Would stay again for sure!"



Whether you’re planning a family getaway, girls’ weekend, or wine country retreat, Helene Haus offers the perfect mix of comfort, style, and location. Relax by the heated pool, unwind in the spa, or cozy up by the fire pit — your Fredericksburg escape awaits!



Guest Access:

The entire house, huge yard, back yard, private driveway with tons of parking. We have a small back house with garage that is currently not available for guests..



The Neighborhood:

This is a nice and quiet neighborhood with a ton of charm. Its peaceful and quiet with tons of large trees and houses of different style and character. Enjoy a walk or a jog around the area in between wine tours and walks along Main Street..



Getting Around:

Austin Street, which is connected to the street we are on, runs parallel to Main and is an easy back way to go along the downtown drag without the traffic. You are close enough to walk downtown if you prefer, but its a simple 2 minute drive to everything in the middle of town. Uber and lyft operate in town and there are several outfitters for wine tours, etc that provide transportation as well which will come to you in the manual after booking..



Interaction with Guests:

We provide very consise communication leading up to the stay with digital manuals and information, as well as a "one sheet" of basic instructions and preferred methods of contact once you are in the property. After booking, the best way to communicate with us is through the Airbnb Platform messaging function..

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Règles de l’hébergement

Arrivée après 16 h 00
Âge minimum pour la location : 18 ans
Départ avant 11 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs
1. Guest must sign rental agreement which will be emailed out upon booking. 2 Security deposit of $300 required. Deposit to be processed by host on...

Renseignements importants

À savoir

Nº de l’hébergement : 2439009vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les espèces
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.

À propos du quartier

Fredericksburg

À Fredericksburg, cette maison de vacances vous promet de passer un séjour exceptionnel. Si les mordus de shopping craqueront pour les incontournables Main Street et Das Peach Haus, les amateurs de grands espaces leur préfèreront peut-être les magnifiques Marktplatz von Fredericksburg et Japanese Garden of Peace. Les agréables Enchanted Rock Fissure et Attraction touristique Wildseed Farms méritent aussi une visite. Envie de faire le plein d'aventures ? La région a pile ce qu'il vous faut ! Profitez de votre séjour pour vous adonner à des activités telles que les balades en vélo.
Carte
Fredericksburg, TX

À proximité

  • Main Street - 10 min à pied - 0.9 km
  • Pioneer Museum (musée d'histoire) - 17 min à pied - 1.5 km
  • Église catholique Sainte-Marie - 2 min en voiture - 1.6 km
  • Fredericksburg Winery - 2 min en voiture - 1.6 km
  • National Museum of the Pacific War (musée sur la guerre du Pacifique) - 3 min en voiture - 2.3 km

Transport

  • Aéroport international de San Antonio (SAT) - 76 min en voiture

Restaurants

  • ‪H-E-B Deli - ‬4 min en voiture
  • ‪Los Tios - ‬4 min en voiture
  • ‪Hill & Vine - ‬3 min en voiture
  • ‪Texas Sunrise - ‬3 min en voiture
  • ‪Fredericksburg Brewing Company - ‬3 min en voiture

Foire aux questions

Luxury Escape | Heated Pool, Spa, Grill & Games! possède-t-il une piscine?

Oui, cet établissement propose une piscine.

Combien cela coûte-t-il de séjourner à Luxury Escape | Heated Pool, Spa, Grill & Games!?

En date du 10 mai 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Luxury Escape | Heated Pool, Spa, Grill & Games! le 24 juin 2026 commencent à 732 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Luxury Escape | Heated Pool, Spa, Grill & Games! accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien coûte le stationnement à Luxury Escape | Heated Pool, Spa, Grill & Games!?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à Luxury Escape | Heated Pool, Spa, Grill & Games!?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à Luxury Escape | Heated Pool, Spa, Grill & Games!?

Le départ est à 11 h.

Où se situe Luxury Escape | Heated Pool, Spa, Grill & Games!?

Propriété de vacances de Fredericksburg se trouve à moins de 2 km des sites suivants : Main Street, Pioneer Museum (musée d'histoire) et Galerie d'art Artisans At Rocky Hill. Fredericksburg Winery et Good Art Company Art Gallery (galerie de peinture) se trouvent également à moins de 2 km.

Avis

9,8

Exceptionnel

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 55 avis sur 58.
Note de 8 – Bien, d’après 1 avis sur 58.
Note de 6 – Acceptable, d’après 0 avis sur 58.
Note de 4 – Médiocre, d’après 1 avis sur 58.
Note de 2 – Terrible, d’après 1 avis sur 58.

10/10

Propreté

10/10

Arrivée

9,8/10

Communication

9,8/10

Emplacement

9,8/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Judy C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
This house was absolutely perfect for 7 ladies celebrating a milestone birthday. The house was immaculate. The layout & size couldn’t have been better. The jacuzzi was wonderful. We thoroughly enjoyed it. And the outdoor firepit made for such a nice evening. The host was the best. They responded to our questions immediately. And the location is great!!!! We couldn’t have asked for a better experience. We wouldn’t stay anywhere else now. We will definitely be back.
Séjour de 2 nuits en mars 2026
Avis vérifié

10/10 – Excellent

Beverly C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Perfect get away retreat - beautiful and relaxing home and property with everything you need
Séjour de 2 nuits en août 2025
Avis vérifié

10/10 – Excellent

Rebecca P.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Perfect place to relax and have close proximity to fun

All around amazing stay
Séjour de 4 nuits en juin 2023
Avis vérifié

10/10 – Excellent

Ray B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

The Place to Stay in Fredericksburg

The house was everything we expected. The bedrooms were extremely comfortable and the pool and spa were awesome. We were very happy with our stay. We did run out of propane for the grill but our host quickly had it replaced by the next day. Would definitely stay at again.
Séjour de 5 nuits en juin 2025
Avis vérifié

10/10 – Excellent

Lindsay L.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Weekend getaway

The house was great, location is great and host was very responsive.
Séjour de 3 nuits en septembre 2023
VrboOwner a répondu le 2 oct. 2023
We are so glad you had a great stay at the house, welcome back anytime!
Avis vérifié

10/10 – Excellent

Bernardette B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Birthday getaway

Had a great time again. We have stayed here before. Great pool, quiet neighborhood.
Séjour de 7 nuits en mai 2024
VrboOwner a répondu le 2 mars 2025
We're so happy to have you back! Glad you enjoyed the pool and the peaceful neighborhood. Hope to host you again soon!
Avis vérifié

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

The perfect place to stay in Fredrickburg

This house was perfect! Very clean, great location, enough room and privacy for everyone, the hot tub and fire pit both worked perfect! Can’t wait to stay here again!
Séjour de 3 nuits en décembre 2023
Avis vérifié

10/10 – Excellent

Jessica N.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great stay

We enjoyed Fredricksburg. Great shopping. Great food. House was close enough to walk to town.
Séjour de 2 nuits en mars 2023
VrboOwner a répondu le 28 juin 2023
We are so glad you had a great stay at the house, welcome back anytime!
Avis vérifié

10/10 – Excellent

Darlene T.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fredericksburg Pool & Hot Tub House

The house was very comfortable and open. The beds were so good, everyone said they slept well. The grounds were beautiful and spacious with a pool and a hot tub that added to our stay. We will definitely be going back!
Séjour de 3 nuits en novembre 2024
VrboOwner a répondu le 27 févr. 2025
Thank you for your wonderful review! We're so happy to hear that everyone slept well and found the house comfortable and inviting. It’s great to know you enjoyed the beautiful outdoor space, pool, and hot tub—those little extras really do make a stay special! We’d love to host you again and look forward to welcoming you back!
Avis vérifié

10/10 – Excellent

Natalie D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Amazing Girls Trip Getaway — Perfect Location and Great Host!

We had the best girls trip staying at this property! The location was absolutely perfect — just five minutes from town and super easy to Uber anywhere we wanted. The house was incredibly clean, beautifully decorated, and had such a fun, aesthetic vibe. The hot tub was a huge highlight — it worked perfectly and the host even provided YouTube videos to make operating it super easy. Communication with the host was fantastic from start to finish. Overall, an amazing stay — we would definitely come back!
Séjour de 2 nuits en avril 2025
Avis vérifié

10/10 – Excellent

Dan G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Family Weekend

Beautiful property in a quiet neighborhood very close to downtown. We were very comfortable. The house was wonderfully decorated and the pool was perfect for a summer getaway!
Séjour de 4 nuits en août 2024
VrboOwner a répondu le 27 févr. 2025
Thank you for your kind review! We're so happy you enjoyed the beautiful property, peaceful neighborhood, and convenient location. It’s great to hear the décor and pool made your summer getaway even better. We’d love to host you again!
Avis vérifié

10/10 – Excellent

Joanne S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Lovely home

Great house, lovely decor and pool. Fully stocked with everything we needed with plenty of room for everyone.
Séjour de 4 nuits en juin 2024
VrboOwner a répondu le 2 mars 2025
Glad you loved the house! Sounds like it was a great fit for your group. We'd love to host you again!
Avis vérifié

10/10 – Excellent

Kristie O.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Perfect for friends parent get away!

Great location! Beautiful home and soooo much space! The owners were so great and friendly when communicating with me and quick too! I can’t recommend this place enough!
Séjour de 4 nuits en janvier 2024
Avis vérifié

10/10 – Excellent

Jaclyn G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

5 Stars

Beautiful home, perfect location. Beds were super comfortable, kitchen was stocked and there was plenty of room for everyone. Great trip!
Séjour de 2 nuits en juin 2022
Avis vérifié

10/10 – Excellent

Bernardette B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great for girlfriend's getaway

Had everything we needed. Beds very comfortable. Conveniently located. Lots of room.
Séjour de 4 nuits en mars 2023
VrboOwner a répondu le 28 juin 2023
Thank you for an honest review of our home, we would love to host you again!
Avis vérifié

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fredericksburg Girl's Weekend

This was a beautiful, updated, spacious home with all the amenities you would want. The beds were very comfortable and cozy and the bathrooms were spotless. We enjoyed the home very much and would absolutely stay here again.
Séjour de 2 nuits en janvier 2023
VrboOwner a répondu le 28 juin 2023
Caryn was a wonderful guest, communicative, responsive, kind, clean, and easy -going. All around, a pleasure to host. Highly recommend Caryn as a guest and would happily welcome Caryn back anytime.
Avis vérifié

10/10 – Excellent

Eric K.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Friends trip to Fredericksburg

We had a great stay in Fredericksburg. The home was beautifully designed, well stocked and had lots of room. We enjoyed the oversized hot tub and location of the home. We are already talking about a trip back!
Séjour de 3 nuits en février 2023
VrboOwner a répondu le 28 juin 2023
Eric was a wonderful guest, communicative, responsive, kind, clean, and easy -going. All around, a pleasure to host. Highly recommend Eric as a guest and would happily welcome Eric back anytime.
Avis vérifié

10/10 – Excellent

Justine D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Birthday Weekend

A great time was had by all of us
Séjour de 4 nuits en août 2023
VrboOwner a répondu le 2 oct. 2023
We are so glad you had a great stay at the house, welcome back anytime!
Avis vérifié

10/10 – Excellent

B L.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Superb home for our Christmas holiday stay!

Beautiful, newly remodeled home in the heart of Fredericksburg. Spotless!Every amenity you could need is supplied for you.Large and comfortable rooms throughout the home.The hot tub in late December was such a huge plus.Bonus was the appearance of two lit Christmas trees that gave such a warmth to the home throughout the holiday.Would definitely recommend this home for a luxury stay!
Séjour de 4 nuits en décembre 2024
VrboOwner a répondu le 25 févr. 2025
Thank you for your wonderful review! I'm so glad you enjoyed the home, especially the festive touches and the hot tub in December—it really is such a great way to unwind! We love making sure our guests have everything they need for a comfortable stay. We'd be thrilled to host you again for another luxury getaway!
Avis vérifié

10/10 – Excellent

Tracy S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Girls Trip

Great house for a Girls trip….plenty of room for everyone! The house is beautiful in the pictures but even more beautiful in person! Hot tub and pool are fantastic! Great location…just off the Main Street and very nice neighborhood….we all enjoyed our morning walks! Would definitely stay there again!!! Also the management company is great….any questions we had were answered right away….thank you for everything!!!
Séjour de 4 nuits en octobre 2024
VrboOwner a répondu le 27 févr. 2025
Thank you for your wonderful review! We're so happy your girls' trip was a success and that you loved the home even more in person. Glad you enjoyed the hot tub, pool, and neighborhood walks! We appreciate your kind words about our team and would love to host you again.
Avis vérifié

10/10 – Excellent

Jennifer D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

San Angelo Friends 50th birthday weekend

This property was amazing! It was so spacious and beautifully decorated. The pictures online don't even do it justice. The furniture/beds were so comfortable and we had plenty of room! We will all definitely recommend to our friends and family. Thank you!
Séjour de 3 nuits en juin 2024
VrboOwner a répondu le 2 mars 2025
Thank you so much! We're thrilled to hear you loved the space and felt comfortable. We’d love to host you again. Come back anytime!
Avis vérifié

10/10 – Excellent

Paula W.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great house with lots of room for everyone!

We had 9 adults who stayed from October 15 - 19. Lots of room for everyone and sauna and fire pit were great to use. We weren't able to use the pool as it was to cold during our stay but it wasn't an issue. Would highly recommend staying at this site. If I had a question, just sent a quick text or phone call and they were right on it.
Séjour de 4 nuits en octobre 2024
VrboOwner a répondu le 27 févr. 2025
Thank you for your review! We're glad your group had plenty of space and enjoyed the sauna and fire pit. We appreciate your recommendation and are always happy to help. We'd love to host you again!
Avis vérifié

2/10 – Terrible

Ginger D.

Points forts : Propreté, arrivée
Points faibles : Communication, emplacement et exactitude de l’annonce.
This review is primarily based on learning there is an ENORMOUS and very visible cemetery behind this home. If that proximity is of no concern, disregard this review.We were told the cemetery was visible from "certain angles" and should not affect our stay. Upon arrival, it was obvious the photos do not reflect what you actually see. Shots in the living room, master bed and bathroom are angled, and the pool area images don’t clearly show it. But BELIEVE ME, the cemetery is in plain sight from EVERY back window / door and the entire pool area. NOTE: the fencing is wrought iron with zero privacy.Deciding to make a go of it, we closed all binds. After a miserable first night, however, we decided to leave. The host did ask if they could make things right (we had other minor issues to which they were responsive), but there was no way to “fix” the problem. We hoped the host would agree to some compensatory offer though under no obligation to do so. After MANY attempts to get a response, an insulting offer was made and rejected. On the plus side, we did enjoy the fire pit (view blocked by the outer building). The home was updated albeit with some oddities: no clothes hangers (BYO), fireplaces that don’t work, doors and locks missing from numerous rooms and a rather strange layout.All this said, we saw that 54 former guests raved about their experience there. So take this with a grain of salt and decide if this is the right place for you.
Séjour de 4 nuits en février 2026
Avis vérifié

4/10 – Médiocre

Molly G.

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Points faibles : Communication
Unfortunately, we did not get to stay in the house. It was the weekend of a terrible snow storm and all of the roads were to be iced over. We would have been stuck in the house without the ability to leave and the property managers provided no assurance that the house had a generator or any preparations for the extreme weather. I reached out to ask if they would be willing to allow us to reschedule to a later date but they said no. To give some context, it was unsafe conditions to drive. All of our wineries cancelled our tastings and every activity we booked was also cancelled due to weather. The governor declared a winter weather emergency and urged people not to drive. To the defense of the managers, we did not purchase the insurance and the contract did not have any allowances for weather issues. With that said, it was clearly a safety issue for us to be in the middle of the hill country, unable to leave and iced in. The property managers were robotic without any human decency, continually pointing to the verbiage of the contract. While I completely understand the need to set a precedent with renters, there is such a thing as common sense and compassion. For the record, our rental was supposed to be Friday-Sunday. The roads were closed until the following Wednesday, so we would have been stuck. I’m sure the property is lovely and the amenities are fantastic, but customer service and human empathy is non-existent. Profit over safety is clearly the focus.
Séjour de 2 nuits en janvier 2026
Avis vérifié

10/10 – Excellent

kensley B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Friends getaway

The property was great and very clean, nice neighborhood. Manager was easy to contact. Check in was very simple. The house was well stocked with anything you needed. Only down fall was that the hot water didn’t work in the master bedroom shower. But the manger did try to help. We just couldn’t figure it out. Other than that it was perfect! Would recommend.
Séjour de 3 nuits en février 2025

À propos de l’hôte

Hôte : Scriven & Marilyn

Image de profil de l’hôte

Voici ce qui rend cet hébergement unique

Having a property with this much space, this close to downtown is a rarity. Gigantic hot tub with a volleyball style pool that can be heated for a small fee.

Langue(s) :

Anglais, Espagnol

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