2/10 – Terrible
Pamela s.
26 févr. 2024
Points forts : Propreté, arrivée et emplacement.
Points faibles : Communication, exactitude de l’annonce
Nondisclosure of Construction Next Door is Fraud
The Very Good: The home, facilities, grounds and views are spectacular - exactly as described. The beach is visible from the home - just a short walk through a palm grove. The staff is superb. All of this accounts for the steep price charged - which I gladly committed to pay.
The Unforgivably Bad: WE WERE NOT TOLD that the property next door, literally abutting this house, is under construction. From 9 to 5 on 4 of the 5 days we were there, we heard NONSTOP, LOUD banging, clanging, power saws, worker chatter, etc. On one day a 4-inch nail fell onto the property, right next to my daughter who was sitting at the pool! The construction workers were working on the side abutting our house, above us, looking directly into our grounds, denying us any privacy. We had to walk 50 yards down the beach to get away from the constant invasive noise.
When contacted, the owner insisted the situation was out of her control. To assuage our rage, she offered free massages (a few accepted) and an excursion far away from the very place we came to be at (no thanks).
Simply put, the owner accepted no genuine accountability for what happened to us. It was incumbent on her to tell us BEFORE WE ARRIVED that what she sold us - a peaceful stay in a bucolic setting - was simply not available during this week, and then to offer us a refund or credit for another week. She did neither.
From my perspective, we were subjected to bad business practices, if not plain fraud.
Pam Sloan
NYC
Pamela s.
Séjour de 5 nuits en février 2024
