2/10 – Terrible
Jenny C.
12 mai 2024
Points forts : Emplacement
Points faibles : Propreté, arrivée, communication et exactitude de l’annonce.
**TERRIBLE EXPERIENCE - AVOID AT ALL COST - MOLD**
We spend at least a week in this area of Florida every year for the past 10 years and this was hands down, the worst experience I have had on 30a and with this host.
* the pool/hot tub were green, disgusting, and the pool pump was off and looked like it had been off for at least a week.
* all of the shower curtains were covered with mildew. In my sons words "what are the little black dots all over the inside of my shower?"
* MOLD GROWING THROUGH THE BEDROOM CEILING/WALL
*all of the patio furniture was covered in mildew stains. I wish they had put together the full patio set that, according to the packing label on the box, had been in the garage for almost 6 months.
Within 2 hours of checking in for our 7 day stay we had documented the issues and tried reaching out to the property manager who insisted that they "didnt offer refunds due to cleanliness" (ignore the fact that they have a several hundred $ cleaning fee added). I informed them that my daughter has asthma and I cant let my kids sleep here and was told they would have someone out in a day or two to resolve the issues.
The next day we received a message that all of the issues had been resolved and went to investigate. The pool was turned on and they slapped a coat of pain over the mildew, but you could still see it.
I sent pictures to VRBO customer care and they have escalated it to their HEALTH AND SAFETY DEPARTMENT and still no refund
Avoid this house and ANY property associated with Unwind Luxury Vacations
Jenny C.
Séjour de 7 nuits en avril 2024