Serene Studio Retreat / Steps to Town, Miles from Stress

Thank you for your kind words! It was a pleasure having you here! I hope to see you again... Best, Michael

Kyle, It was a pleasure having you here! Thank you. Best, Michael

Thank you, Katherine, for your thoughtful review. It was a pleasure hosting you and your husband. Anyone listing a property would be lucky to have you as guests. Your kind words and positive feedback truly mean a lot to me. I strive to provide exceptional hospitality, and knowing that we met your expectations Thank you, Katherine, for your thoughtful review. It was a pleasure hosting you and your husband. Anyone listing a property would be lucky to have you as guests. Your kind words and positive feedback truly mean a lot to us. We strive to provide exceptional hospitality, and knowing that I met your expectations brings me great joy. Thank you for choosing my property, and I look forward to hosting you on your next visit.

David and his partner were wonderful guests. I look forward to hosting you in th future!

In all the years as a VRBO host, I have never received a negative review. I pride myself on my follow-through and being available to ensure each guests’ comfort, privacy and needs are met. There was tension from the start when the guest booked her reservation. She was upset over a fee that appeared on her credit card. I had no idea what it was for since the booking is handled through VRBO. I asked the guest to reach out to VRBO so they may explain their charges. The guest messaged me back. I sensed her frustration and worked with her to make it right. I contacted VRBO on her behalf, to resolve the matter. I explained she needed to cancel her reservation and rebook. The day the guest arrived, I asked my cleaner to leave the door unlocked and to turn the porch light on. Unfortunately, that didn’t happen and I apologized for the oversight. I had been recovering from surgery that week and wasn’t readily available. I relied on my cleaner to prepare for the guests arrival. The guest was irate and made it clear she was not happy. I met with the guest the next morning to apologized again. I provided her with my cell phone and asked she text or call with any questions or concerns. The guest commented in her review that it took two days to receive a response regarding a question about the rental. The guest left one message on VRBO’s messaging system requesting an air mattress for her guest. To be clear, I provided with my cell number the morning after she arrived and specifically asked her to call or text me with any questions or concerns. I also live on the property so I can be easily reached. I use VRBOs messaging App to communicate with guests prior to check in. At no point did I receive a call, text or even a knock on my door. I understand the guest’s initial frustration. What happened upon her arrival shouldn’t have happened. I take responsibility for that. However, I do not appreciate her representation of me beyond the moment of her arrival. Had the guest contacted me by text, or called me as I requested, she would have received an immediate answer.