Smoky Mtn Views,Fire Pit & Bear Sightings-Oh My!

Mandi, thank you so much for the feedback, wish you would have brought these items up during your stay, we would have had them sent up right away! We have ordered all of the low supplies and have them brought up for the next guests. Thanks again for the insight, super appreciated!

Dear Don, I'd like to address some of the points you raised in your review with a bit more clarity: Cable TV and Streaming Services: We don't offer cable TV, and our property is not advertised as such. It's essential for guests to review the provided amenities before booking to ensure they meet their preferences. Cleanliness: We take cleanliness seriously, and we are disappointed to hear that you found the unit lacking in this regard. We will investigate this matter promptly and hold our cleaning staff accountable to meet our high standards. Ice Maker: While we don't currently provide an ice maker in the fridge, we appreciate your feedback and will consider adding this feature or alternative ice options for the convenience of our guests. However, please read the listing details, one is not advertised in the cabin. Maintenance Issues: We apologize for any inconveniences caused by the cabinet door handle being loose. We will address these issues immediately to maintain the quality of our property. For the game systems those were indeed purchased from Costco and that has no relevance to a poor stay. Arcade 1 Up (the manufacturer of the games) is considered the premier home arcade systems in the industry. Sorry if you felt they were beneath your standards. Bathroom Accessibility: We acknowledge that our property was not advertised as handicap accessible, and we encourage all guests to review our property details thoroughly before booking to ensure their specific needs are met. We make no claims that the property is handicap accessible, apologies the listing was not reviewed and you made assumptions based on a ramp on the porch. We value your feedback, as it helps us make improvements for future guests. While we strive for excellence, there may be instances where expectations don't align with the actual offerings of our property. We appreciate your understanding regarding the reimbursement for your stay and the challenges you faced when dealing with VRBO. If you have any further comments or concerns, please don't hesitate to reach out directly. We are committed to enhancing our guests' experience and will take your feedback into account for future improvements. Thank you for your two star review, and we hope that you will consider looking into details of a property more closely before booking and providing a scathing review, most of which is due to inability to look into property amenities. Regards,