Slopeside Lookout - Steamboat Springs

Thank you for your review Bill, and we sincerely apologize for the issues you faced during your stay. We reached out to you multiple times but unfortunately did not receive a response. Regarding the Bat Bugs, many complexes, including ours, in Steamboat experienced an influx of these pests due to a large increase in the bat population this year. Pests can be difficult to avoid in mountain areas, but our HOA was proactive in addressing the issue by treating the window seals to prevent further entry of Bat Bugs. They accidentally left the AC units disconnected from the windows after treatment which we apologize for. We should have inspected the unit before your check-in instead of taking their word that the AC units were re-connected. The complex is currently being treated externally instead of internally, as Bat Bugs typically migrate from areas where bats roost. Also during this period, our maid service lost several experienced staff members, and the unit regrettably was not cleaned and stocked to our usual standards. Because of this, we have since switched to a new maid service and have not had any further complaints regarding cleanliness. As for the unit, the pictures provided in the listing are accurate and were taken in September of last year following the completion of remodeling. Again, we apologize for the inconveniences you encountered and hope to have the opportunity to make it up to you in the future.