Entire Home! San Antonio/Universal City (Near Randolph AFB-JBSA)
A True Winner! Just a few blocks (walking distance) from Randolph AFB and minutes from all the San Antonio attractions. Close to restaurants, shopping, groceries stores. This beautiful and convenient home creates an open, relaxing setting that has rave reviews. The home features one King bed, two queen beds, and couch that becomes a full bed. Calm and peaceful back yard and a game room.
We had no hot water and no response from the host for 15 hours. We had to call 911 due to gas in the house. The host did not respond to app messaging, texting, calling or VRBO associate communication attempts. My messages were obviously frantic due to situation. When host did finally contact me, the host questioned whether I even called 911 and had the verify it with the fire department before even attempting to solving the no hot water situation. Due to the delay in communication, we had to prepare for a family wedding with cold showers. Every communication I received from the host was short and included curt comment that I found disrespectful. The house was nice but need some attention to the outside. The issues are with the host.
Home was in a quiet neighborhood. Home was also clean and easy to find. Downtown was roughly a 20 minute drive. Communication with the property owner was excellent. That we appreciated. Very good stay! Two thumbs up!!
Could not get in the door. Code provided was only for the security alarm, not the for the front door lock. Neither VRBO nor I could reach owner/property manager for help. VRBO cancelled our booking, but we were stuck looking for a hotel room ourselves at 10:00 pm on a Saturday night. Whole experience was negative.
House was the perfect size for our family. The kitchen was lacking a little. No sink stopper, silverware was not ideal and cooking utensils were flimsy. Beds were SUPER comfortable and the bedding was so soft. Water got extremely hot and I would absolutely recommend adjusting the hot water heater. Overall great stay!