Close to Old Town - golf next door, heated pool, gym; dogs ok

Thank you for taking the time to review our condo John. As we have documented in our listing and in the paperwork that you received, check in is at 4:00 p.m. That is when your code works, not 2 hours prior. We certainly do offer early check-in when we can as long as we know ahead of time. (We are only 15 minutes from the airport.) My apologies for the issues that occurred during your stay. As you know from being a rental owner, unexpected things happen and I think we responded to them in an appropriate time and manner. The password for the Wi-Fi is on the refrigerator. I certainly hope you were able to enjoy your time in spite of the challenges that you had.

Thank you for your nice review Emiko. Thanks for taking great care of the condo during your stay. Hope you can visit again.

Thank you for your feedback Stephen. Happy to hear you enjoyed your stay in Scottsdale. Please let us know if there is anything that you think we could do to make your stay more enjoyable. Hope to see you again!

Thank you for your feedback John. We are happy to hear that you enjoyed your stay at the condo. Sounds like you took advantage of the great things to do in the sun! Hope to see you again.

Hello Julie & Marie - I appreciate you taking the time to provide us feedback. We do take our customer feedback seriously. Much of this we have discussed with you while you were in Arizona but I will note it here again. Internet - we changed our provider a week prior to your arrival. We were told that the service would be set up within 5 days which would have been the day you arrived in Scottsdale. Unfortunately, they did not deliver what they promised to us. Cable was set up immediately and we had no reason to think that the internet would not be delivered as promised. Again, we apologize for that. We are not advertising something that we don't offer. Oven - yes, the burner pans need to be replaced. We asked our cleaner to buy new ones before you arrived. She was not able to find the correct ones so she covered them with foil. We had a renter in prior to the holiday season and they left them in terrible condition. They were in new condition prior to their stay. The oven should have been cleaned. As you may also recall, check in time was 4:00pm. I believe your call to us reporting that the condo was not clean came at approximately 2:30pm, one and a half hours prior to your scheduled check in as was noted on your invoice, confirmation and rental agreement. As you can imagine, when guests arrive early, it creates a lot of stress on the cleaning crew. I am not making excuses for the cleaners missing the oven, but when a guest comes in early, they try hard to get the condo ready as soon as possible. We have talked with our cleaners to let them know that they should focus on cleaning properly rather than allow early access to the condo when it is not possible. As a courtesy, we did leave a message for you the day of your arrival to check what time you were arriving in Scottsdale so that we could remind you that the condo would not be ready until the standard check in. Clothes washer - unfortunately, the stack able washer & dryer came with the condo. I agree, very poor design. We do leave a flashlight on the washer so that you can see the buttons. The washer/dryer function properly. Photos - thank you for the photos that you sent. I believe given adequate time to clean, these things will not be overlooked again. Threshold - we will address this one. I believe the new tile is slightly higher than the bathroom floor. I don't believe we we are at all less than what we advertise. We have many happy guests that have returned for another stay.