Sea La Vie | Oceanfront + Community Pool!

Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced during your stay, as this is not the level of cleanliness, responsiveness, or service we strive to provide. While we’re glad you enjoyed the home’s location and your time on Topsail, we sincerely apologize for the condition of the property upon arrival, including the cleanliness concerns, ants, maintenance issues, and the lawn not being properly maintained. We also regret the delays in maintenance response and the communication challenges you experienced. Having to spend your vacation time addressing these matters yourself is not acceptable. Since your stay, we have put a new management team in place that has directly addressed these concerns. We have implemented improved housekeeping standards, maintenance response procedures, and communication protocols with the goal of providing a much better experience for our guests moving forward. We truly value feedback like yours, as it helps us improve. While we regret that your stay did not meet expectations, we hope you would consider giving us another opportunity in the future so we can provide the level of service and care our guests deserve.