C’est l’un des rares hébergements avec une table de billard sur place.
6 chambres5 salles de bain16 personnes
Commodités populaires
Massages au spa
Baignoire à remous sur place
Piscine privée
Accès au parc aquatique
Centre d’entraînement physique sur place
Climatisation
Explorez la région
Davenport, FL
Posner Village
Place, Posner Village
5 min en voiture
Parcours de golf Reunion Resort
Place, Parcours de golf Reunion Resort
6 min en voiture
ChampionsGate Golf Club
Place, ChampionsGate Golf Club
6 min en voiture
Orlando, Floride (MCO-Aéroport international d'Orlando)
Airport, Orlando, Floride (MCO-Aéroport international d'Orlando)
37 min en voiture
Chambres et lits
6 chambres (16 personnes)
Chambre 1
1 très grand lit
Chambre 2
2 lits 1 place
Chambre 3
1 très grand lit
Chambre 4
1 grand lit
Chambre 5
4 lits doubles
Chambre 6
2 lits 1 place
5 salles de bain
Salle de bain 1
Salle de bain 2
Salle de bain 3
Salle de bain 4
Salle de bain 5
Espaces supplémentaires
Cuisine
Salle à manger
À propos de cet hébergement
Piscine et spa orientés sud - Équipements du resort
Bienvenue au « Perennial Paradise » du Solterra Resort.<br>Parmi les particularités de cette maison, on peut citer : <br><br>6 chambres, pouvant accueillir jusqu’à 16 personnes<br>3 629 pieds carrés <br>Un spa ! <br>Une piscine orientée sud avec vue sur l’eau <br><br>La moquette de la maison doit être remplacée et les murs repeints dès la prochaine période hors saison. Certains éléments du mobilier du salon présentent des signes d’usure ou un décollement du similicuir. Les voyageurs doivent s’attendre à ce que les murs présentent des traces d’usure, ainsi qu’à quelques marques sur certaines zones de la moquette qui, bien que nettoyée régulièrement, comporte des taches à plusieurs endroits. L’état général de la maison se reflète dans le prix compétitif de ce bien. <br><br>Chambres <br>Rez-de-chaussée <br>Chambre 1 - Lit king-size, télévision privée 40 pouces <br>Chambre 2 - Deux lits jumeaux sur le thème des chats, télévision privée 40 pouces <br><br>Étage <br>Chambre 3 - Chambre parentale avec lit king-size, salle de bains attenante, télévision privée 40 pouces, caractéristiques futon <br>Chambre 4 - lit queen, télévision privée de 40", accès privé à la salle de bains du couloir <br>Chambre 5 - Lits superposés intégrés de taille (double), 2 téléviseurs de 40 pouces – chacun situé en face d’un lit superposé, salle de bains privative avec douche/baignoire combinées, WC et lavabo simple <br>Chambre 6 - Deux lits jumeaux sur le thème de Mickey, télévision privée de 40 pouces, salle de bains privative avec baignoire-douche combinée <br><br>Tout le linge de maison est fourni <br><br>Salles de bains <br>Salle de bains 1 - Salle de bains commune avec douche à l'italienne, lavabo simple et WC (au rez-de-chaussée) <br>Salle de bains 2 - Salle de bains attenante à la chambre n° 3, avec deux lavabos séparés, une douche à l'italienne, une baignoire de jardin et des toilettes <br>Salle de bains n° 3 - Salle de bains dans le couloir avec accès privé depuis la chambre avec lit queen-size. Combinaison douche/baignoire. <br>Salle de bains n° 4 - Salle de bains privative attenante à la chambre avec lits superposés, comprenant une douche/baignoire combinée, des toilettes et un lavabo simple (à l'étage) <br>Salle de bains n° 5 - Salle de bains privative attenante à la chambre à lits jumeaux « Mickey », comprenant une douche/baignoire combinée, des toilettes et un lavabo simple. <br><br><br>Salle à manger et cuisine <br><br>Dès votre entrée dans la maison, vous découvrirez un salon équipé d’une table de jeu pour 4 personnes (avec un jeu de poker), d’un canapé et d’une Smart TV de 50 pouces. Sur la gauche, vous accéderez à la salle de jeux qui ne manquera pas d’impressionner tout le monde (voir la description complète ci-dessous) ! Au-delà de l’entrée, vous trouverez la cuisine sur votre droite, entièrement équipée de tout ce dont vous pourriez avoir besoin pour préparer un en-cas rapide ou un repas gastronomique ! L’îlot de cuisine est équipé d’un coin bar pouvant accueillir quatre personnes, ainsi que d’une table à manger formelle pour 8 personnes donnant sur votre piscine privée ! <br><br>Salon<br><br>Depuis la cuisine, vous donnez sur le salon moderne, doté d’un grand canapé d’angle en cuir et de deux fauteuils en cuir (présentant des traces d’usure). Profitez de vos émissions préférées sur la grande Smart TV à écran plat de 55 pouces installée
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
À propos du quartier
Davenport
Dans le quartier Complexe Solterra à Davenport, vous trouverez cette villa en zone rurale, près de parcs de loisirs. Les célèbres ChampionsGate Golf Club et Parcours de golf Reunion Resort valent le détour si un minimum d'action est à l'ordre du jour. Vous préférez partir en mission shopping ? Les non moins emblématiques Vieille ville et Disney Springs® attendent votre visite ! Lors de votre séjour, ne manquez pas les incontournables Complexe de loisirs Walt Disney World® Resort et Parc à thème Disney's Animal Kingdom®. Les environs débordent d'activités à pratiquer dans ou au bord de l'eau, comme les promenades en bateau à moteur et la natation.
USA Water Ski & Wake Sports Foundation Hall of Fame Museum - 5 min en voiture - 7.4 km
Parcours de golf Reunion Resort - 6 min en voiture - 6.4 km
ChampionsGate Golf Club - 6 min en voiture - 6.4 km
Providence Golf Club - 7 min en voiture - 10.5 km
Transport
Gare de Kissimmee - 21 min en voiture
Aéroport de Kissimmee Gateway (ISM) - 25 min en voiture
Restaurants
Wawa - 4 min en voiture
McDonald's - 5 min en voiture
Dutch Bros Coffee - 5 min en voiture
McDonald's - 4 min en voiture
7-Eleven - 5 min en voiture
Foire aux questions
South Facing Pool and Spa - Resort Amenities possède-t-il une piscine?
Oui, cet établissement propose une piscine.
Combien cela coûte-t-il de séjourner à South Facing Pool and Spa - Resort Amenities?
En date du 22 oct. 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement South Facing Pool and Spa - Resort Amenities le 25 oct. 2026 commencent à 275 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.
South Facing Pool and Spa - Resort Amenities accepte-t-il les animaux de compagnie?
Non, l’établissement n’accepte pas les animaux de compagnie.
Combien coûte le stationnement à South Facing Pool and Spa - Resort Amenities?
L’hébergement dispose d’un stationnement sur place.
À quelle heure est-il possible d'arriver à South Facing Pool and Spa - Resort Amenities?
L’arrivée est possible à partir de 16 h.
À quelle heure doit s'effectuer le départ à South Facing Pool and Spa - Resort Amenities?
Le départ est à 10 h.
Où se situe South Facing Pool and Spa - Resort Amenities?
Solterra Resort - villa se trouve à 4,6 km de Parcours Jack Nicklaus et à moins de 10 km de ChampionsGate Golf Club et Posner Village. Les points d'intérêt suivants sont également à moins de 10 km : USA Water Ski & Wake Sports Foundation Hall of Fame Museum et Providence Golf Club.
Avis
7,2
Bien
Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Love the house my family loved it too... well keep property lots of space for a big family... will stay here again for the future...
Séjour de 7 nuits en août 2026
VrboOwner a répondu le 19 sept. 2026
Thank you so much for the lovely review! We’re so happy to hear that you and your family enjoyed the home and appreciated all the space. It was a absolute pleasure hosting your group, and we would be thrilled to welcome you all back for another stay in the future!
Avis vérifié
8/10 – Bien
Marcus M.
15 sept. 2026
Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Rooms were clean. I could see serious effort to restore property. New carpet. Game room pool table functionaI. Would have preferred more direct contact with host. Pool and spa were not reasonable to heat. Overall my family's had a great time for the price.
Séjour de 4 nuits en septembre 2026
VrboOwner a répondu le 16 sept. 2026
Thank you for your review and feedback! We’re delighted to hear your family had a great time, enjoyed the renovated spaces, new carpet, game room, and clean rooms.
We appreciate your notes regarding host communication and the pool heating costs—we are always looking for ways to improve our guest experience and keep things clear and accessible. It was a pleasure hosting your group, and we hope to welcome you all back again!
Avis vérifié
2/10 – Terrible
Joanna F.
18 mai 2026
Points faibles : Propreté, arrivée et exactitude de l’annonce.
The area was nice… The house
Séjour de 3 nuits en avril 2026
VrboOwner a répondu le 7 juin 2026
Thank you for starting to share your experience with us! We are glad you found the area nice, and we hope the rest of your stay in the house was just as wonderful. It was a true pleasure hosting you, and we would love to welcome you back anytime!
Avis vérifié
10/10 – Excellent
Drew A.
2 févr. 2026
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Beautiful place
Séjour de 3 nuits en janvier 2026
VrboOwner a répondu le 22 févr. 2026
Thank you so much! We’re glad you enjoyed the place and hope to welcome you back soon!
Avis vérifié
6/10 – Acceptable
Sarah B.
8 juill. 2026
Points forts : Arrivée, communication
Points faibles : Propreté, exactitude de l’annonce
The house was not as clean as expected when we arrived. There was hair and dirt build up on all the baseboards and the walls had severals scuffs and even holes in the dry wall. There were patio blinds that were broken and laying on the kitchen floor and absolutely nothing in the game room worked. Even the pool table didn't have pool cues. Big bust.
Séjour de 7 nuits en juin 2026
VrboOwner a répondu le 25 juill. 2026
We are sincerely sorry to hear about your experience. We pride ourselves on delivering a clean, fully equipped, and comfortable stay, and we deeply apologize that we did not meet those standards during your visit. Please be assured that we are working directly with our cleaning and maintenance teams to fix these issues immediately. Thank you for sharing your feedback so we can prevent this from happening again.
Avis vérifié
8/10 – Bien
Yehudice B.
23 avr. 2026
Points forts : Propreté, arrivée et emplacement.
Everything about the house was as it was portrayed online, however I wish there was more clarity on the heating situation with the pool and sauna
Séjour de 13 nuits en mars 2026
VrboOwner a répondu le 10 mai 2026
Thank you for staying with us! We are so glad to hear the home was exactly as you expected from our online photos. We truly appreciate your feedback regarding the pool and spa heating. While we include these details in our listing description, we will review our instructions to ensure the settings are as clear as possible for our future guests. We hope to host you again soon!
Avis vérifié
10/10 – Excellent
latasha s.
26 déc. 2025
Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
yes it was perfect
Séjour de 11 nuits en décembre 2025
VrboOwner a répondu le 13 janv. 2026
It was a pleasure hosting you, and we hope to welcome you back again soon!
Avis vérifié
2/10 – Terrible
j Ian w.
11 juill. 2026
Points forts : Arrivée
Points faibles : Propreté, communication, emplacement et exactitude de l’annonce.
Pool and pool area a mess of leaves and dirt that we had to clean when we arrived. Pool heater did not work as promised it would and hosts would not respond to calls and messages for 3 days, then told us it was broken though they said the people before us used it but the pool was freezing when we got there,furniture was not the same in pictures or the outside area, we we very disappointed in this stay and later found out it was for sale so I think they just didn’t care. We will never go back to this area or somewhere Shine Villas is looking after
Séjour de 7 nuits en mars 2026
VrboOwner a répondu le 26 juill. 2026
Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations.
While our team strives to provide prompt communication and well-maintained homes, we regret any frustration regarding the pool heater and the condition of the pool upon your check-in. Pool heaters can occasionally experience unexpected mechanical faults between stays, but we apologize for any delay in clear communication while our team investigated the issue. Outdoor furniture is periodically updated to maintain functionality, though we understand consistency with photos is important.
Please rest assured that regardless of a property's market status, maintaining guest comfort and high service standards is always our top priority. We appreciate your feedback as it helps us improve, and we wish you all the best in your future travels.
Avis vérifié
10/10 – Excellent
Brian L.
30 sept. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Accurate description.CleanOwners aren’t harassing you throughout your stay.Great location no complaints
Séjour de 2 nuits en septembre 2025
VrboOwner a répondu le 14 oct. 2025
Thank you so much for your kind words, Brian! We’re happy to hear you found the home just as described and enjoyed a comfortable, hassle-free stay in a great location. We’d be glad to host you again anytime!
Avis vérifié
6/10 – Acceptable
Abram H.
7 mars 2026
Points forts : Arrivée, emplacement
The house is in need of work. Furniture is worn out, main level floor ac did not work. Pool heat did not work so we could not enjoy the pool with the kids. I would not recommend the house untill they fix all the issues.
Séjour de 10 nuits en février 2026
Avis vérifié
8/10 – Bien
Warren A.
7 nov. 2024
Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Great location, does the job
Lets go positive first
Listing was mostly as advertised
Séjour de 14 nuits en septembre 2024
VrboOwner a répondu le 12 mars 2025
Thank you for your feedback, Warren! We’re glad you found the location great and that the listing met your expectations. We'd love to host you again in the future.
Avis vérifié
10/10 – Excellent
NERO.
4 sept. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
I loved everything about this property. . Clean, welcoming and convenient. I wish I could have stayed a little longer. My son stayed in the pool every chance he could get. I absolutely loved lounging in the pool and looking out at the pond. I definitely would recommend this property.!!!!!! Its a 10/10 for me!!!!!
Séjour de 5 nuits en août 2025
VrboOwner a répondu le 26 sept. 2025
Thank you so much for your wonderful review! We’re so glad to hear that you and your son enjoyed the pool and relaxing by the pond. It means a lot that you found our home clean, welcoming, and convenient, and we truly appreciate your 10/10 recommendation. It was a pleasure hosting you and we’d be delighted to host you again whenever you’re back in the area.
Avis vérifié
8/10 – Bien
James W.
3 août 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Family vacation
The property was pretty much as described. We ran into a few hiccups and I had questions and messaged the host and they replied promptly. Would recommend to others. The pool was clean and warm, and all amenities worked as promised. Will stay again.
Séjour de 7 nuits en juillet 2024
VrboOwner a répondu le 15 août 2024
Thank you so much for your kind words! We are glad to hear that you enjoyed your stay and that the property met your expectations. We appreciate your understanding with the few hiccups, and we are happy we could assist you promptly. It means a lot that you'd recommend the property to others. Looking forward to hosting you again in the future!
Avis vérifié
10/10 – Excellent
Debbie E.
12 août 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Family Friendly excellent customer care
Our extra large family enjoyed the home. It was clean, smelled fresh, pool was the highlight for our kids. TVs and bathrooms everywhere 😂😂😂. Excellent service from staff. Love it!!!
Séjour de 6 nuits en août 2023
VrboOwner a répondu le 21 sept. 2023
Debbie was fantastic. Excellent at communicating and adhering to house rules. Although we'd love for Debbie to return, we also heartily endorse Debbie for any host.
Avis vérifié
8/10 – Bien
Gilda G.
17 nov. 2025
Points forts : Propreté, arrivée, communication et exactitude de l’annonce.
their was no coffee or cream or sugar. No condiments what so every
Séjour de 2 nuits en novembre 2025
VrboOwner a répondu le 5 déc. 2025
Hi Gilda,
Thank you for your review. Please note that the house is not advertised to include coffee, cream, sugar, or any condiments. For safety and hygiene reasons, we don’t provide consumable items.
Thank you for understanding.
Avis vérifié
6/10 – Acceptable
Laevonna C.
15 déc. 2024
Points forts : Arrivée, emplacement et exactitude de l’annonce.
Nice Roomy house
Needs updated and A lot broken there!
Séjour de 9 nuits en décembre 2024
Avis vérifié
2/10 – Terrible
Quentin F.
4 août 2025
Points forts : Emplacement
Points faibles : Propreté, communication et exactitude de l’annonce.
Unsanitary, moldy, and ceiling stains from prior leaks.
Séjour de 4 nuits en juillet 2025
Avis vérifié
4/10 – Médiocre
Leliana G.
5 juill. 2026
Points forts : Arrivée
Points faibles : Propreté, communication, emplacement et exactitude de l’annonce.
PLEASE READ. I booked for 16 people. A few families ended up not coming thankfully. Ended up being 4 adults and 8 kids staying. Upon arrival you notice the house has a smell pretty potent when coming from upstairs to down, we walked around and at first glance were satisfied for the most part. The couch has broken wood poking out the back. One of the dining room chairs were not able to be used due to the leg. Numerous beds and pillows smelled of urine. Pillows and blankets had hair on them. There was a wad of hair in the shower. One room the lights kept flickering, most of the pictures on the walls were crooked. One even fell off and broke. the walls were dirty, the sliding glass door was so hard to open and close, we killed numerous spiders and my favorite was the fridge was not cold until our 2nd day so everything we bought went bad I threw away everything. And had to replace it all. Such a inconvenience. The responses regarding the fridge were frustrating. More like Google responses for me to check and see if I can fix it, they said the house was inspected before my arrival. All in all I feel like it wasnt worth the money. House has alot of potential, with upgrades and a new cleaner it could be great but until than I wouldn't waste my money again.
Séjour de 2 nuits en juillet 2026
VrboOwner a répondu le 25 juill. 2026
Thank you for your feedback. We regret that your stay did not meet expectations, as we strive to provide every guest with a great experience.
To clarify the refrigerator issue, the unit was inspected and operating correctly before check-in. When a fridge is stocked with a heavy load of room-temperature items all at once, the cooling process can slow down temporarily, which explains why it was fully cold by the second day. That said, we apologize that our troubleshooting messages felt frustrating rather than helpful. When we didn't hear back after our last message, we believed the situation was resolved, but we regret that you felt unsupported.
We have shared all of your feedback with both our housekeeping leadership and maintenance teams. Thank you again for bringing these matters to our attention.
Avis vérifié
6/10 – Acceptable
Garry R.
27 nov. 2024
Points forts : Communication, emplacement
Points faibles : Propreté
Nice house but not well kept
Great location and house design for large family/group but poorly maintained with need for deep cleaning, appliance replacements and repairs.
Séjour de 8 nuits en novembre 2024
VrboOwner a répondu le 17 mars 2025
Thank you for your feedback, Garry. We're glad you enjoyed the location and layout of the home for your group. We’re sorry to hear that maintenance and cleanliness didn’t meet your expectations. We take guest feedback seriously, and the professional cleaner did a deep cleaning at the house, and we are working on the appliance to improve the experience for future guests. We appreciate your stay and hope to have the opportunity to provide a better experience in the future.
Avis vérifié
10/10 – Excellent
Karen H.
7 juill. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great house for family, we loved the pool area
The house is just as pictured, everything was great. Parking was easy to figure out once communicated by host how to park appropriately. My only critiques were we were told that there would be garage parking but there is no garage at this particular house- the garage is the game room. The other critique was the carpet was very old & dirty but it was vacuumed clean.
Séjour de 3 nuits en juillet 2023
VrboOwner a répondu le 21 sept. 2023
I'm thrilled to hear that your family enjoyed the house and the pool area during your stay. It's always wonderful when a property lives up to its pictures and provides a positive experience. I appreciate you sharing your feedback about the parking instructions and the description of the garage.
I'm sorry to hear about the carpet issue, but I'm glad to know it was cleaned well for your visit. Your insights are valuable.
Thank you for taking the time to share your thoughts on your stay!
Avis vérifié
2/10 – Terrible
Stavros M.
3 janv. 2026
Points forts : Emplacement
Points faibles : Propreté, arrivée, communication et exactitude de l’annonce.
Worst experience. Disgusting beat up house and VERY dirty. Tried calling and sent multiple emails to the rental company from the minute I checked in and never got a response back. I sent them multiple pictures of mold, dead bugs, broken things. I can not express enough to anyone to stay away from this house. I even brought my own sheets and towels and once I left I was billed for stains on their towels and sheets that I never even used. Total scam.
Séjour de 4 nuits en décembre 2025
Avis vérifié
8/10 – Bien
Chad B.
28 mars 2022
Points forts : Arrivée, emplacement et exactitude de l’annonce.
More Pro's than Con's
Had a great stay at this place. When we first entered the property we were a little disappointed with the level of cleanliness and general appearance of the place (i.e. dirty carpet in certain spaces, broken drawers/decorations, broken pool cues, several televisions not working, pool light not working) but the amenities this place provided made up for it. The pool was amazing, the view was great, the game room was a blast, the resort pool was nice and the spaciousness of the property was optimal. The property managers were responsive to any issues we had. Overall, we had a great time here but would encourage folks to set the expectations to it being a "rental" where maybe excellence in quality was slightly below expectation for the price.
Séjour de 6 nuits en mars 2022
VrboOwner a répondu le 10 août 2024
Thank you for sharing your detailed feedback. We are glad to hear that you enjoyed the pool, the view, and the game room, and that our team was responsive to your concerns. We apologize for the issues you encountered with cleanliness and maintenance. Your comments are valuable, and we will ensure they are addressed to improve the quality of our property. We appreciate your understanding and hope to have the opportunity to host you again in the future with an enhanced experience.
Avis vérifié
2/10 – Terrible
Joyjastyle M.
29 déc. 2025
Points forts : Arrivée, emplacement
Points faibles : Propreté, exactitude de l’annonce
This is the worst property that I have stayed. The owner has neglected the upkeep of this property. I read reviews about this property's condition last year and thought the owners would have address the issues that were complained about in 2024, but they had not as of December 23 2025. The red stains in the carpet are still there, the broken furniture is still there, the dirty walls are still there. I paid for heated pool upon my arrival that had not been done I asked for my refund since we were not able to use the pool or spa and the owner had not yet tried to compensate me for that. The responses we get seemed to be already prepared with a blanket statement. I recommend contacting this owner before renting and ask if these repairs have been corrected before you rent.
Séjour de 4 nuits en décembre 2025
Avis vérifié
8/10 – Bien
Stephanie S.
8 mai 2023
Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Family get away
House was very much like the pictures. Suited our family well. Only downfall was very few towels for big families. And house was not very well cleaned before hand. Had a sock under the bed, old gummy bears under the bed as well. Carpets were stained In a few spots. Spilled water on the ground and went to clean it up floor was black.. we had kids and a large family so we understand. Would stay again. But think it needs to be more accommodating for as many rooms and beds as it has.
Séjour de 2 nuits en mai 2023
VrboOwner a répondu le 21 sept. 2023
Hi Stephanie,
Thank you for your feedback regarding your recent stay at our house. We appreciate your kind words about the house itself and how it suited your family. We apologize for the inconvenience caused by the limited number of towels and the cleanliness issues you encountered.
We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in this aspect. Your comments regarding the cleanliness have been noted, and we will address these concerns with our cleaning staff to ensure that such oversights are not repeated in the future.
We understand the importance of accommodating larger families like yours, and we will certainly take your suggestions into consideration to improve the facilities and amenities to better cater to the needs of families with multiple rooms and beds.
We appreciate your understanding and willingness to stay with us again despite the issues you encountered. It is our goal to continuously enhance our services, and we look forward to the opportunity to provide you with an improved experience on your next visit.
Regards,
Oli
Avis vérifié
2/10 – Terrible
Betzy B.
21 oct. 2024
Points forts : Emplacement
Points faibles : Propreté, arrivée, communication et exactitude de l’annonce.
Very disappointed
What I saw online and what was supposed to be a nice vacation turned into a terrible experience. The house has numerous issues with its facilities and is infested with cockroaches.
The money was charged immediately, and I received a call to remind me that I had to check out by 10 a.m. with my family, but no one responded when I wrote to you every day about the issues we were facing. I hope you can compensate me for what happened.
Séjour de 6 nuits en octobre 2024
VrboOwner a répondu le 12 mars 2025
Thank you so much for sharing your feedback, Betzy. We’re truly sorry to hear that your experience did not meet expectations. Guest satisfaction is extremely important to us, and we take concerns like these very seriously.
Regarding the issues mentioned, we have addressed all your concerns during your stay. As for the cleanliness and maintenance concerns, we work closely with a professional cleaning and pest control team to ensure our home is in top condition before guests arrive. And we immediately sent a pest control team the moment we received your concerns regarding roaches.
As for the reminder call you received, the standard check-out time is at 10 a.m., and we didn't receive any request from you that you will be having a late check-out.