Amelia Island Plantation Spectacular ocean front

Thanks so much for your kind review. I hope your family had a nice beach trip

Thanks very much for your nice review of your Labor Day weekend beach trip. Glad you enjoyed your trip

Thank you for staying again. I'm so happy that you enjoyed the beach

The fact that the unit has several levels and steps connecting the different levels is all over the 345814 site. The photos at the description show the steps. There are numerous reviews that discuss the stairs going back to 2011. Some guests like the floor plan others don't. My response to guests who wanted a single level unit has always been that they should not book my unit if any of their party has mobility issues. All of the beachwalker condos at the Omni have the same multi level floor plan. If the guest is complaining about the floor plan she needs to acknowledge her failure to read the description of the unit and previous guest reviews. I di email the guest a couple days after check in and asked how it was going and if she had any questions or problems. The guest never responded and I was unaware of her door issue no guest wants me coming to their vacation until to personally check on them so I have to relay on the guest to notify me of a problem before I can fix it. Thanks for coming

Thanks for your nice review Lisa. I enjoyed working with you and hope your group had a great great beach vacation

Thank you for your very nice review. I hope your family enjoyed their week at Amelia. I truly enjoyed meeting you and talking with you about your stay

Thank you so much Joseph. Loved your comments. I hope you come back when you can.

Sorry you missed the discussion well noted on the booking site. All of the condominiums in the beachwalker community have the same multiple level design. Some guests like the design because it gives them privacy and separation from other guests in their group. Other guests like yourself apparently don't want to bother with any stairs. The design of the condo is well documented in the reviews. Guests who instant book have the obligation to check prior reviews and the owners description of the condo prior to booking. I'm happy that you were satisfied with the aspects of the condo that I could control. Thanks for your feedback

Thank you for the review. Please come back anytime!

This is an issue addressed numerous times at the 345814 site. Some guests like the privacy that is afforded by multi level living spaces. Other guests prefer a single level living area. I don't really control the selection. If a guest fails to read the description of the unit and the previous reviews and selects an accommodation that doesn't fit their desired booking then they bear the responsibility of making a choice that they regret. The design of this unit is well described on the vrbo website. The unit design is satisfactory to most who book it.

Thank you Stephen for your very kind review. I'm happy that your family enjoyed their beach trip

Thank you for your wonderful review. Very happy that you and your family enjoyed your beach trip.

Happy your family enjoyed their beach vacation. Thank you very much for the nice review

I'm happy that your family enjoyed their beach vacation. It was a pleasure to have you stay. Thanks for your very kind review

This guest rented three nights, including Thanksgiving, 2024. She requested an early check in which I was able to provide, allowing her to check in on Wednesday at Noon, rather than the regular check in at 4:00 pm. Although I had previously sent her the keypad code, she called to get the door code as she arrived at the property. Later that evening at approximately 6:00 o'clock pm she called to report that the upper air conditioning unit which services the living, dining and kitchen area wasn't working. The other unit on the lower level that services the 3 bedrooms was working fine. In late September, the upper air unit began to have condensation in the drain pan. I had the units serviced on October 4, 2024, by a licensed a/c provider, and they flushed the drain line for the upper unit. Both units continued to work properly until this guest reported the problem upon her check in. I immediately thought of the problem I had in September and told her to check the drain pan to see if there was water in the pan. She reported that there was water in the pan and I instructed her to remove the water from the drain pan and that the air should start working again. I informed her that as this was a holiday and that my a/c service provider would not be able to attend to this problem until after she checked out. She seemed to understand this situation and told me that she would let me know if she had any other problem and I never heard back from her. As far as I knew she had no complaint and the a/c unit continued to cool while she was there. This conversation all took place around 6:00 o'clock pm Wednesday, the day before Thanksgiving. I called my a/c service person and they came out as soon as they reopened after the holiday. They have reported that the issue has been remedied at this time. I would like to point out that included in my check in check out information which is provided to all guests, there is a paragraph which clearly states that "should you have any questions or complaints regarding the cleanliness of the unit upon check in that they should contact me immediately". I have a cleaning service and I am unable to inspect each cleaning upon one persons check out and the next guests check in. I never heard back from this renter until she posted this review. I have used the same cleaning service for over 10 years and have never had any complaints in the past. They would have remedied any complaints had they been made aware. Regarding the issue of the television remote batteries, as this situation is impossible to predict I provide extra batteries in the condo so that the renter may replace any batteries when necessary. The dining room seat cushions are regularly cleaned and are inspected by the cleaners. I have had no previous complaints regarding the cushions. The only thing I can say regarding the issue of the shower head needing adjusting is that all showerheads are adjustable to suit the preference of the user. I don't know how to address the issue of the microwave not working all the time. If the microwave is plugged in it should work. I have never heard of a microwave working on and off. The issue of the sheets smelling sour should have been brought to my attention and this could have been remedied if it was indeed a problem. Finally, the complaint regarding the roaches in the condo. The condo is regularly serviced by a pesticide service provided through the homeowners association. My cleaners know to spray insecticide if any insects are observed. Spray pesticides are provided in the condo for use by the guests. I have checked my VRBO inbox, my email and my texts and I never received a request for a refund from this guest. However, in view of the fact that my home is rented pretty much on a regular basis with turn around renters much of the time and I have never received any of these complaints in the past, I would question the validity of this guests complaints and therefore would not consider refunding any portion of her payment.

Thanks for the nice review Larry. Glad you were able to push the dogs to a win at the end of the game! Go Dogs!

So glad you and your family enjoyed your beach trip to Amelia island. Thank you so much for visiting and for your nice comments.

n for your nice review. So happy that you enjoyed your visit

Thank you for your very generous comments. I'm happy that you and your family enjoy your vacation