This was my first experience with VRBO. I was apprehensive conducting business via internet and not speaking directly to anyone (being of a certain age) but found that all my questions were answered in a timely fashion and the instructions were very helpful in understanding how the property functioned and my responsibilities as the tenant. We knew what was supplied and what to bring. We knew how to access the unit and how to leave it. Shopping was close by and the Bus just at the corner made it so easy to get to the National Mall for our touring adventure.
The only thing we discovered not accurate in the instructions were that there no longer is locker storage for luggage at Union Station. Also, upon arriving, when we exited at the Potomac Ave Metro Station from Reagan, we were confused with the direction to the property, so could have used a bit more instruction there (our phone GPS wasn't helpful), but fortunately found a friendly person who pointed us in the right direction.
Our party was 2 adults sleeping separately. One of us was on the sleeper, so it accommodated one, but we could not figure if it could be converted to a double as advertised?
Also, directions for TV "looked" adequate, but we found it puzzling to get functioning and had difficulty accessing a station guide.
I have 2 furnished rentals (not VRBO) in Arizona, and the following comments are made from my personal experience and bias.
Unit could use: a floor lamp next to sofa
a safety bar in shower
labeling lighting switches (3-way) and adding dimmers
shelving and or receptacle for luggage (rack?) in bedroom
better linens and additional blankets
Thank you for a great first VRBO experience, though! We loved Washington, had a blast, learned a lot!!