Sound Waves - Duck, Carolina Dunes, 150 Yds to Beach, Ocean View, Pool, Hot Tub, Flex Stays

Thank you for sharing your experience! We are so glad to hear that you enjoyed the home and your time in the Outer Banks. We hope to see you again next year for another memorable Outer Banks vacation!

Thank you for your honest feedback Clifton! We are glad you had a nice vacation! We'll see you next time!

Thank you for taking the time to submit a review!I am sorry that we were not able to fix this problem during your stay! I do hope that despite this you had a wonderful time and enjoyed your stay in Duck, NC with us!

Thank you for letting Kitty Hawk Rentals and the owner know that you very pleased with the house. We do apologize that the pool heat did not appear to be operating correctly. Kitty Hawk Rentals called the owner and was told that the pool heater was completely functional when they departed the home just before your arrival. Our pool and spa vendor was called and went out to check the pool heater when you reported it not functionally properly. The pool vendor reported that there was no evidence of the pool heater not functioning to its capacity. But again, Kitty Hawk Rentals is very sorry for your not feeling the pool was not usable during your stay at Sound Waves. Thank you for choosing Kitty Hawk Rentals to assist in your vacation during 2016. We certainly look forward to having your family join us again for future vacations here on the Outer Banks.

Kitty Hawk Rentals certainly apologizes that the house upon arrival did not meet your expectations. Our property services manager has reviewed with inspectors and linen company to be very diligent when checking for linens in a home to make sure they are provided as advertised. The hot tub matter which you report, was unfortunate, but the vendor did make sure the settings were corrected when he arrived and returned to observe the hot tub functioning normally. Our processes are that the house is checked before a guest's arrival and your comments are being used as guidelines for personnel involved with inspecting any property so that these matters do not interrupt and delay any guest from enjoying their entire vacation. We do invite you family to stay with Kitty Hawk Rentals again in the future, so that the opportunity for your family to have a great vacation can occur.

Kitty Hawk Rentals certainly apologizes that the house upon arrival did not meet your expectations. Our property services manager has reviewed with inspectors and linen company to be very diligent when checking for linens in a home to make sure they are provided as advertised. The hot tub matter which you report, was unfortunate, but the vendor did make sure the settings were corrected when he arrived and returned to observe the hot tub functioning normally. Our processes are that the house is checked before a guest's arrival and your comments are being used as guidelines for personnel involved with inspecting any property so that these matters do not interrupt and delay any guest from enjoying their entire vacation. We do invite you family to stay with Kitty Hawk Rentals again in the future, so that the opportunity for your family to have a great vacation can occur.

Thank you, Katherine, for sharing! We are so happy that you and your family had an amazing week! We apologize for the issues with the grill and internet but are happy that we were able to get it addressed quickly for you. The spiders (and midges) are probably the one downside to Duck, such pests. We are so sorry you had to experience them during your stay. We hope to see you back again next year!

Craig, thank you for taking your time to send in your review of Sound Waves! We are thrilled you took a trip up to the 4x4, it is a whole new world up there! We hope to see you soon!

Thank you for your recent review of our property "Sound Waves", I personally remember speaking with you regarding the towels and it makes me very happy they were able to get them out to you so quickly! We are also very happy that you found the property to be comfortable and convenient for your larger group, what great memories you will have for many years to come. Don't forget to give us a call here at Kitty Hawk Rentals next year, we would love to help create more memories in "Sound Waves".

Thank you for submitting a recent review of our property "Sound Waves", we are very happy that you found the property to be enjoyable and accommodating for your group. We will be sure to pass along your suggestion to the owner regarding the gas grill, the salt air is very corrosive down here and often times the gas grills need to be replaced after just a few short months of use in the summer. We would love to invite you and your family back to stay with us again at Kitty Hawk Rentals, the next time you are planning a trip to the Outer Banks don't forget about "Sound Waves".

Kitty Hawk Rentals very much appreciated all your comments of things that needed immediate attention at the property during your stay. Kitty Hawk Rentals always welcomes all comments from our guest, who take the time to let us know from their prospective matters that would interfere with their vacation. Kitty Hawk Rentals would very much enjoy your family coming back to our company for any vacation in the future.

Thank you for your feedback about matters you experienced while at the property and reported on your checkout day. These matters have been have resolved. We look forward to having your family back with us again for vacations in the future.

Thank you for letting Kitty Hawk Rentals and the owner know that your stay in Sound Wave has given your family great vacation memories. Those little critters, you mentioned, are all over and love the tall grasses near the water and hot weather. Among the rocks at the beach if you look very close you will find what is called here on the Outer Banks "beach glass" (beautifully colored objects) which has become a very looked for entity for all kinds of pictures, jewelry and so many other beautiful things, which you will find displayed in most all stores here on the Outer Banks. But as you say, it can be rough when you find yourself coming in close contact with these surfaces while swimming or boarding on the beach. Kitty Hawk Rentals looks forward to having your family return for many vacations to come.