On Riverwalk/Downtown/King

We’re sorry that your stay was affected by noise and the smoke from a neighboring property. That said, we have not received other reports from guests of late-night drag racing, hourly church bells, or smoke being an issue during their stays. While occasional neighborhood noise or activity can happen, especially when booking a downtown property in any major city, these are not experiences that have been commonly reported by our guests. Regarding parking, our listing provides a clear description of the parking situation and explains that there is no onsite parking, including the available nearby parking options. We encourage guests to carefully review the property description and amenities before booking so they know what to expect.

Thank you. Just to mention, this space is much larger than a standard hotel room that you could book in the area. It comes with a separate living room and a kitchenette which is not included in a typical hotel stay. This property is directly on the Riverwalk and you will not find this much space without paying double or triple the price on the Riverwalk. I have had families of 4 stay in the space quite comfortably

The guest was accommodated with an alternate stay in the same building while the air conditioning in the originally booked unit was being serviced. Our HVAC contractor responded promptly, serviced the system, and restored it to normal operation. After service, the unit was cooling within the normal operating range for residential air conditioning during periods of extreme Texas heat. When the guest first reported the issue, we immediately provided an alternate accommodation at no additional cost to ensure their comfort while the system was being serviced. Unfortunately, the guest was unresponsive and did not provide the information needed for our HVAC technician to fully diagnose the issue during the service visit. Nevertheless, the technician completed the service, and the air conditioning was restored to proper operation. Since this stay, multiple subsequent guests have stayed in the unit without reporting any air conditioning concerns. We are sorry to hear the guest did not feel well during their trip. However, it is not possible to attribute a medical condition to the apartment's temperature, particularly after the air conditioning had been restored and following a full day spent outdoors in extreme summer heat. These additional comments also came as a surprise, as the reservation did not include any children, and our exterior security cameras did not indicate that any children entered the property during the stay. We pride ourselves on responding quickly to maintenance issues, and in this case we acted immediately by arranging prompt HVAC service and providing alternate accommodations while repairs were completed.