Free Pool Heat & Spacious Pool Deck | Themed Bedrooms | Near Disney

Thank you for your feedback and for noting the cleanliness of the home itself — we’re glad that aspect met your expectations. We’re sorry to hear that the pool and spa experience did not feel satisfactory during your stay. When concerns about the pool heat were first raised on December 29, 2 days post-arrival, we responded promptly and had our pool technician out multiple times to inspect the system. At each visit, the pool was holding at approximately 86 degrees and the spa reached its set temperature of 104 degrees, with no issues reported regarding the pump or jets at the time of inspection. Regarding the pool deck and enclosure, we appreciate you bringing that to our attention later in the stay. While those concerns were not reported until January 3, they were still taken seriously. Our intent was never to dismiss your experience, but rather to understand the full scope of the concerns so we could address them appropriately. The earlier these concerns are reported, the quicker we can respond and assist with a solution to make your stay more comfortable. We truly regret if our communication came across as anything other than respectful and attentive — that is never our goal. Guest comfort and experience are very important to us, and we value all feedback as it helps us continue to improve. Thank you again for staying with us and for sharing your perspective.