Three Bedroom Venetian Bay Townhome - VB008

Thank you Marque, we are glad you had a wonderful stay, please come back and visit us again soon

Thank you for taking the time to review our home. We note that you had particular issues with checking in that other guests have not experienced and got into a major argument with security at the resort including cursing at them and being rude to our operations manager. We will look into your concerns

Thank you for your review. Just a note that all of the beds have been replaced in the last couple of weeks, no squeaks!

Thank you for taking the time to review our home Yarimar. As you noted, we immediately called in professional exterminators to treat the home when we were advised of the issue with pests. The home is treated on a regularly scheduled basis and we can bring them back in if an issue arises. We would note that you retained all of the garbage from your 7 night stay in the home so this may very well have contributed to the pest issue. We would encourage you in future rentals to take garbage out on a daily basis so as to avoid attracting pests. We did not hear from you during your stay about the issue with the tub, however, when we checked it after your departure, it seemed to be working. We would have been happy to help you get it working if you had let us know. Venetian Bay does supervise the pools to make sure that all activities are safe. If people want to behave in an unsafe manner, they should find another location for their stay. We responded to you multiple times during your stay requesting additional information and discussing the issue of the pests, however, did not receive responses in a timely manner. We were able to finalize our decision in regard to your demand for compensation after your departure.

Thank you Ana, for taking the time to post your review of our home. As you know, when you complained about roaches on the first day of your stay, we our operations manager come out to assist you. Although she did not find any roaches, she did put in bait traps for you. Upon your departure, we also inspected the property and traps and found no roaches. All of the homes we manage are treated on a regular basis and we can recall the pest control company if a problem is found. You spoke to the manager for the resort about this, not the property manager and they did not say any of the things that you have said they said to you. I expect that you will also recall that as soon as you told us about the leaking showerhead, we replaced it. There is a stain on the ceiling of one of the bedrooms. This is the result of a roof leak caused by the hurricanes last year. The roof has been repaired, so there is no current leak and we are waiting on the contractor to repaint this ceiling. On the last day of your stay, we did receive the picture of the bed that you had disconnected from the headboard. We also received your numerous complaints in regard to the beds, starting with the first day of your stay. On that day, we offered to obtain foam toppers for the beds for you, however, you refused, saying that they were not good enough. Given your concerns, we also offered to let you leave and we would refund the balance of your stay. You chose to stay. You never mentioned the pots with black stains to us, which is odd, considering how many times we attended the home to assist with your concerns. I am surprised that you never mentioned your concerns with a lack of curtains in the home. Perhaps it is because you realized that we never listed having curtains in our listing or in the pictures? I am also surprised that you did not mention the microwave, which you called us out for 3 times. First because it wasn't working, then because it burnt your popcorn and finally because it wasn't working (again). Maybe you didn't mention this because each time we came out, we found that the microwave was working properly? Finally, I did receive your written demand for compensation on the last day of your stay (although you had already vocally demanded compensation every day of your stay). Following the check out inspection, I responded to your email and provided partial compensation for you.

Thank you for reviewing your stay Tabitha. You are correct, despite our terms and conditions that are very clear that bookings cannot be postponed or cancelled without the loss of deposits, we did make exceptions for guests and postponed your stay not once, not twice, but three times, without penalty (and we did not charge a penalty). We also very clearly let you know that changing your booking from low season to the week of Christmas would cost extra. There is no option to call this extra charge a change of season charge so we had to classify it as a late arrival. We also explained all of this to you when you postponed to the Christmas season. All of the explanations were given to you in writing before we changed the dates for you, I am surprised that anyone would expect to pay for low season and be able to stay at Christmas for the same price.

Thank you for taking the time to write a review of our home. We are glad that you enjoyed your stay.

Thank you for taking the time to review your stay. I am happy to read that you enjoyed the community and that your overall stay was good, even though this is one of our more basic homes. We will review the carpet with regard to whether it needs further cleaning, thank you for noting this for us.

Guest received pictures and details of the exact unit that they booked before they booked it, then complained about items that were evident in the pictures, such as the type of TVs. We offered to give them their money back if they did not want to stay and offered to let them upgrade to a less basic home when it became available and they chose to do neither. They stayed for the full length of their stay and demanded to be reimbursed for two nights of their stay or they would write a bad review. We do have a variety of home from the most basic such as this guest stayed in, with perfectly adequate items and accessories, to much more extravagantly furnished homes, with numerous flat screen TVs, top notch cookware, and new furnishings, flooring and finishes.