2/10 â Terrible
Connor H.
26 oct. 2025
MICE AND MICE DROPPINGS. Vacasa was of absolutely no help - never using them again. They said they would send somebody from the local team to âcheck it outâ but we never heard from them. And what were they going to âcheck outâ? There was a mouse running around and droppings throughout the unit - completely unacceptable. Vacasa never reached out to try and make it right, they would only respond when we contacted them. Never heard from the âlocal teamâ. Had to find our own accommodations as Vacasa was of no help. The National vacasa help desk offered to have the local team find alternate accommodations, but it had been *hours* since we first told them about the issue and hadnât heard from them and it was getting late, so we were not optimistic theyâd actually be of any help and found our accommodations. Vacasa will say they offered to find alternate accommodations - but they never actually did. We NEVER heard from anybody but the national help desk who gave generic, canned responses. Vacasa is absolutely awful - would not recommend to anybody. Terrible customer service. No communication unless we initiated.
Connor H.
Séjour de 3 nuits en octobre 2025




































