1/5 – Serious Safety Concerns & Unresponsive HostWe use Vrbo 3–6 times a year, and this is the FIRST property we’ve ever had issues with. Unfortunately, this experience was extremely disappointing!Upon arrival, we discovered a completely missing smoke detector with exposed wires hanging from the ceiling and another smoke/carbon monoxide detector that appeared to be malfunctioning. We contacted the host immediately and received NO response for over 15 hours. Even Vrbo attempted to contact the host multiple times without success! Someone was eventually sent out, but the missing detector was NEVER replaced.The property was also poorly maintained. An outdoor chair was destroyed, carpets were stained, and there was literally a hole in the bathroom wall stuffed with toilet paper!Dealing with Vrbo has also been an absolute NIGHTMARE. We’ve spent HOURS on hold, been transferred between representatives, and wasted countless hours trying to get these safety concerns addressed. Vrbo even offered to cover a hotel relocation because of the situation.Instead of enjoying our vacation, we lost sleep and spent our time worrying about safety and dealing with customer service.As frequent Vrbo travelers, we’ve never experienced anything like this. The lack of basic safety measures, poor maintenance, and complete lack of communication from the host are unacceptable. I would NOT recommend this property!