Mazunte, revitalize and rest!

Dear Carlos, First and foremost, we appreciate your visit and truly value your feedback, as we are always open to listening to our guests’ suggestions. However, we would like to address a few points from your review: 1. Extra cleaning fee:The additional charge was necessary due to not only vomit but also feces on sheets, mattress protectors, comforters, and towels used for cleaning (we have photo evidence). Although this happened twice, we only charged for one day of cleaning as a courtesy. 2. Unfortunately, someone in your party broke a black clay lamp and didn't have the courtesy to inform us about it, which would have been the fair and honorable approach. 3. Amenities quality: Regarding your comments about the glasses, mattresses, and linens, we respectfully disagree. We believe the property’s price fairly reflects the amenities provided, and we have never misrepresented the accommodation’s conditions in our listing. 4. Ventilation in common areas: While the central areas do not have air conditioning, they are equipped with fans that—according to feedback from other guests—provide a comfortable environment. 5. Walking distance to the beach: We appreciate your feedback about the walking time to the beach. We’ll definitely consider adding a few extra minutes to the estimate… for those who consider a 20-minute stroll an extreme sport, perhaps we would recommend a taxi for the particularly athletically challenged.