Romantic 2BR Quincy Retreat • Pet-Friendly • Wollaston Beach & Red Line 74R

Hi, thank you for taking the time to leave us a review. We truly appreciate your feedback, and I’d also like to clarify a few points to help avoid any misunderstanding for future guests. First, all the entry codes and instructions are clearly provided in the check-in instructions. Having separate codes is an important part of maintaining the security and privacy of our guests. Regarding the bedroom code, I replied to your message within a few seconds and resent the information several times, but unfortunately, it seems you were not receiving my messages. I’m very sorry for the inconvenience and understand how frustrating that must have been. Regarding the flies, we sincerely apologize for the issue. The area has since been thoroughly cleaned and taken care of. We only wish we had been notified during your stay so we could have addressed it immediately and made things more comfortable for you. As for the bed arrangement and the layout of the home, these details are clearly described and shown in the listing before booking, so guests can review the setup in advance. Thank you again for your feedback, and we’re glad we were able to bring you a new coffee maker during your stay. We truly appreciate your understanding and hope this clarification helps future guests know what to expect.

The guest is extremely friendly, always keeps the house clean and follows the house rules very well. Highly recommended and look forward to hosting Mike again in the future.🥰🥰

Thank you for your feedback. We’re sorry to hear that some aspects of your stay did not meet your expectations. Regarding the locked bedroom, sometimes during the cleaning process a door may accidentally be locked without the team realizing it. In those situations we are always happy to provide the access code immediately once we are notified. Unfortunately, we did not receive a message about this during your stay, so we were not aware that you needed assistance at the time. We sincerely apologize for the inconvenience and will remind our cleaning team to pay extra attention to rooms with keypad locks. In terms of the noise monitor, this is a NoiseAware device, which is commonly used in many short-term rentals to help prevent excessive noise and maintain a comfortable environment for neighbors. As noted in the listing, the device only measures sound levels and does not record audio. Many guests appreciate this system as it helps ensure a peaceful stay for everyone. Thank you as well for the note regarding bedding. We appreciate the suggestion and will review our supplies to ensure we offer additional blanket options so guests with different comfort preferences can feel more comfortable, especially during the winter months. Lastly, we apologize if our communication felt intrusive. Our intention when asking about arrival or departure times is simply to help coordinate cleaning schedules or accommodate early check-in or late check-out requests when possible. However, we’re sorry if it came across differently and appreciate the feedback. We always aim to provide a comfortable stay and will continue improving based on guest feedback.

Thank you very much for taking the time to share your valuable feedback with us. I truly wish you had informed me of these issues during your stay so I could have addressed them right away. In fact, you mentioned to me that you had booked the place because you were receiving treatment in Boston, and you checked out 3 days earlier because you were discharged sooner than expected. You also requested a refund for the remaining nights. Regarding the locked bedroom, I immediately provided you with the code within just one minute of you reporting the issue. As soon as I was informed about the ants, I quickly called the cleaning team to bring over an ant spray. I sincerely apologize for not realizing that this could affect your health condition. Right after your checkout, I also had pest control come in to treat the issue. About the small bedroom, I’m sorry if there was any misunderstanding. It is not a converted closet but a proper bedroom. The room size and pictures are clearly shown on the listing. As for the air vent, chipped glasses, and gutters, my maintenance and cleaning team has already repaired and replaced them also. Once again, I sincerely apologize and thank you for your comments, Kathi.

Unfortunately, this guest was not transparent about the number of people in his party. He only booked for 2 guests but repeatedly denied providing the actual group size from the beginning, which led to serious misunderstandings. Our listing clearly states that the standard rate covers up to 4 guests, with an additional $25 per night charged from the 5th guest onward. While the home can accommodate up to 9 people, the base price is only for 4, simply to keep things fair for both small and large groups. This policy is clearly displayed on the listing and was never hidden. Despite the situation, we still provided full access to all rooms and did our best to accommodate. We were never aggressive, nor did we threaten eviction. We only reminded the guest—politely and in line with house rules and local law—in order to protect them from possible neighbor complaints. There are no surveillance cameras inside the home; we simply informed the guest that there are cameras outside at the front and back entrances for security purposes. Regarding the raccoon incident, we truly wish we had been informed right away so we could help. This was an unfortunate, isolated, and uncontrollable situation, and we sincerely apologize for the inconvenience. We acted in good faith and even offered compensation, but the guest demanded a full refund despite completing his entire stay. Sadly, based on this experience, we would not recommend this guest.