Senoia: Cozy Home Away From Home-Pet Friendly

Thank you so much for your kind review! 😊 We’re really glad to hear that you and your dogs enjoyed the quiet cul-de-sac and the large back deck. It’s great to know the space worked well for your stay. We truly appreciate your kind words and would be happy to host you again anytime you’re back near Senoia!

Thank you for your feedback. We take concerns about cleanliness, safety, and guest experience very seriously, and we regret that your stay did not meet expectations. We were surprised by several of the issues described, as the property is regularly cleaned and inspected prior to each guest’s arrival. That said, we are currently conducting a thorough review with our cleaning and maintenance teams to investigate the concerns you raised, including the condition of appliances, ventilation, and overall cleanliness. If any shortcomings are identified, they will be addressed immediately. Regarding safety features, we want to clarify that the property is equipped with required smoke and carbon monoxide detectors. We will double-check their visibility and functionality to ensure there is no confusion for future guests. We understand that you chose not to stay and that this caused inconvenience. While refund decisions are handled in accordance with platform policies, we are cooperating with the platform to review the case based on the information provided. We strive to provide a safe, comfortable, and accurately represented experience for all guests, and we appreciate feedback that helps us improve.

Thank you for your detailed feedback. We take concerns like these very seriously and appreciate you bringing them to our attention. First and foremost, we sincerely apologize for the issues you encountered during your stay. The absence of a smoke detector and the condition of the ceiling you described are not acceptable, and we understand how concerning that must have been. These matters have since been escalated for immediate inspection and repair to ensure the safety of all future guests. We also regret the cleanliness and maintenance shortcomings you experienced. This is not the standard we aim to provide, and we are addressing these concerns with our cleaning and maintenance teams to ensure more thorough inspections and better quality control moving forward. Regarding your outreach during the stay, we acknowledge that while we responded, we did not follow through with timely corrective action. That is something we are actively working to improve so that guest concerns are handled more effectively in real time. We appreciate your balanced note of the positive aspects, and more importantly, your candid feedback, which helps us identify where we need to improve. We are committed to making the necessary changes to provide a safer and more comfortable experience for future guests.

Thank you Carrie.