Cozy & Inviting 2BR Apartment

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and understand how frustrating this must have been. We would like to clarify that the listing photos accurately represent the unit and are not edited to mislead. That said, we take presentation concerns seriously and will continue reviewing the listing to ensure clarity. Cleanliness issues and missing starter supplies are not reflective of our standards and have been addressed with our cleaning team to prevent a recurrence. Regarding temperature differences between rooms, this can occur in older buildings, but we appreciate you bringing it to our attention so adjustments can be made. We also regret that the air freshener scent was overwhelming and caused discomfort—this feedback has been noted and corrected. Maintenance items such as blinds, décor, shelving, and flooring have been flagged and reviewed. Communication and verification steps, including secure payment processing through an authorized third-party system, are part of our standard procedures to ensure guest and property safety. We’re sorry if this felt unclear or uncomfortable. We also acknowledge the confusion caused by multiple addresses and check-in instructions due to location pinning and access logistics, and these details have since been corrected for clarity. While we’re disappointed that this stay fell short for you, we appreciate you sharing such detailed feedback, as it helps us identify areas that require improvement.