Brand New Luxury Mountain Scape Swimming Pool Air Hockey Pool Table 3 Fire Place

We’re truly sorry to see your 2-star rating, especially since during your stay you mentioned that the property was clean and that you enjoyed the view and location. Regarding the tree and fence, the tree had fallen several days prior to your check-in due to strong winds, and we informed you of that at the time. We appreciated you bringing it to our attention, but it was not damage caused during your stay. What was not reported during your stay was the damage to the jacuzzi drain plug, which had been removed and pushed inside the drain. This caused a significant issue that required removing the jacuzzi in order to complete repairs. Additionally, the ping pong paddles and coffee table were photographed prior to your check-in and were in good condition. We understand that normal wear and tear happens, and accidents can occur, but we do rely on guests to report any damage when it happens. We did not contact you directly or request additional payment we simply followed the standard procedure through the insurance coverage provided with your booking. We always strive to be fair and transparent with our guests. We encourage all guests to communicate any concerns during their stay so we can address them immediately. We wish you all the best in your future travels.