My Turn #207 - Oceanfront Duplex in Surf City with Pool & Direct Beach Access

Thank you for sharing your feedback. We’re glad you enjoyed the location, pool, and our team’s attentiveness. We also appreciate you noting that the home’s condition and updates are ultimately the owner’s responsibility, and we’ll be sure to share your comments with them. For clarity, the beach’s no-alcohol policy is noted in the Guest Details for the property so guests can be aware of this restriction prior to arrival. We appreciate you staying with us and are glad you had a great overall visit.

Thank you for taking the time to share your feedback. We are glad your group enjoyed the pool. Landmark Vacation Rentals is identified as the host on the VRBO listing, and prior to arrival guests receive a text message with our contact information, check-in details, and home information. Our team is always available by phone or text should questions arise. Our pre-arrival information explains that we provide a starter supply of essentials, including toilet paper, paper towels, and trash bags. Guests are responsible for additional supplies needed during their stay. We appreciate you bringing your concerns to our attention. While our housekeeping team thoroughly cleans between stays, we do not inventory owner-provided items such as dishes, utensils, and cookware after every departure. Unless guests notify us of missing or damaged items, we are not aware of those issues. We appreciate you letting us know so they can be reviewed. The carpet wear and staining noted is consistent with normal use in a vacation rental, and we have discussed the condition with the homeowners. We have also shared your feedback regarding the dishwasher, sliding doors, and other maintenance items for review. Information about the coffee maker and home amenities is provided in the digital Guest Guide sent prior to arrival. Beach chairs, boards, and other beach equipment are not provided by the homeowners as detailed in the listing