Laguna Keyes #908: 1 BR, 1 BA Condominium in North Myrtle Beach, Sleeps 6

Thank you for sharing your feedback! We’re sorry to hear that the condition of the property did not meet your expectations and that you ultimately chose not to stay. Our team strives to provide all guests an exemplary experience and this does not reflect the quality of service we seek to offer. We’re glad to hear that our chat support team was responsive and helpful throughout the process. We take concerns about cleanliness, maintenance, and the condition of our properties seriously, and your feedback was shared with the appropriate management team to be addressed immediately. Please note that upon being notified of the situation, your refund was processed promptly. While we understand the frustration of waiting to see the funds returned, the time it takes for a refund to appear in an account is determined by the guest’s bank or card provider and can take approximately 5–7 business days to reflect. We regret that your experience did not meet the standard we strive to provide and appreciate you bringing these concerns to our attention.