6/10 – Acceptable
Sue C.
7 juill. 2023
Points forts : Propreté, emplacement
Points faibles : Communication
Large home, good location, but needs updating
Our experience at this property was mixed. There were some aspects of our stay that were positive, but there was sort of a negative cloud over the entire rental due to a few issues. The first and perhaps most unexpected piece of information was that the house did not come equipped with sheets or towels. We were only informed about this the day before our arrival. The owner offered to provide them for an additional $200 fee. Since we had already arrived in town there was really no other feasible option. Our family has stayed in dozens of rental homes across the US and no one had EVER experienced this before! While linens were not listed as an amenity, neither were light bulbs and we assumed basic necessities would be present. In addition, only 2 half rolls of toilet paper and 1 half roll of paper towels were provided for our 12 family members for a 6 day rental. Lastly, the house is fitted with window air conditioning units which unfortunately were not able to cope with the summer heat and humidity. Overall, while the property has potential, it needs updating and we believe the listing needs to be more transparent about what is provided and what is not. While we appreciated the opportunity to have stayed at this property, we feel there is room for improvement to ensure a more comfortable and hassle-free experience for future guests. We hope this feedback is received in the spirit it is given - to enhance the rental experience at this property for future guests.
Sue C.
Séjour de 5 nuits en juin 2023
