Welcoming Ground-Floor Condo At Waterscape Playground, 2 Hot Tubs

We're so happy to hear that you found our condo to be the perfect spot for your family, Lindsie! Being right across from the splash pad is such a bonus for little ones, and we're glad it made your stay even more enjoyable. It's wonderful to know that you appreciated the cleanliness and the friendliness of our team. We strive to provide everything our guests need for a comfortable stay, and it sounds like we hit the mark for you. We hope to welcome you back for more family fun in the future!

Thank you, Kyle, for sharing your experience with us. We're delighted to hear that you found everything you needed during your stay and enjoyed the quiet atmosphere of our ground-floor condo at Waterscape. We appreciate your suggestion about adding a bench for luggage; it's always helpful to get feedback that can enhance our guests' comfort. While we understand that some units may offer beach equipment, we’re glad it didn’t impact your stay. Our focus is on providing a relaxing and hassle-free experience, and we’re thrilled that you felt at home. We hope to welcome you back for another stay in the future!

Jason, we truly appreciate you taking the time to share your experience with us. It sounds like your stay had some challenges, and we’re genuinely sorry to hear about the issues with the A/C and cleanliness upon your arrival. We understand how important it is to have a comfortable environment, especially with little ones in tow. We’re glad to hear that you were able to find a temporary solution with the batteries, but it’s concerning that our maintenance team didn’t follow up as promised. That’s not the level of service we strive for, and we will be addressing this internally to ensure better communication in the future. It’s great to know that you enjoyed the pool, lazy river, and splash pad. Those amenities are definitely highlights of the property. We want every aspect of your stay to be enjoyable, and we’re sorry that the condition of the unit didn’t meet your expectations. Your feedback about the kitchen sink, dishwasher, and bathroom door is invaluable, and we will make sure these issues are addressed promptly. Thank you for your insights, and we hope you might consider giving us another chance in the future. Your comfort and satisfaction are our top priorities.

Jill, we are so happy to hear you enjoyed your stay at Waterscape! Your guest experience is our top priority. Thank you for taking the time to write a review about your vacation after you returned home. We hope you are able visit again soon.

Gail, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your feedback to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Hi Vanessa, we appreciate your visit. We are sorry to hear that there were some elements that were less than satisfactory. We appreciate that you reached out so that we could assist. We are available 24 hours a day. We are working with our housekeeping manager to ensure that future cleans are completed to our standards. The HOA is doing its best to keep the grounds clean and updated with limited staff available. Although the pools and restaurant are out of our control we understand your frustration. We hope to have the opportunity to impress you in the future.