Movie Colony Oasis | Pool, Spa & Mountain Views | Near Downtown Palm Springs

Hi Ofelia, thank you for taking the time to share your experience! We are so glad you enjoyed your stay. It means a lot to the whole team. We hope to see you again soon!

Thank you so much for taking the time to share your kind review. We're delighted to hear that you found the property clean, convenient, and comfortable for your stay. We appreciate you letting us know about the garage door opener issue and your thoughtful solution of purchasing batteries for the next guest, that’s truly considerate of you. It’s wonderful to know you were overall satisfied with your experience, and we hope to have the pleasure of hosting you again in the future.

Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found the location convenient, the home clean, and the kitchen well supplied. It's also great to know you appreciated the recently updated bathrooms and enjoyed the pool. We appreciate your honest comments regarding the driveway access, the dated aspects of the home and furniture, as well as the landscaping and patio furniture. Your insights are valuable and will be shared with our local team to help guide future improvements. We understand that having pool access only through the master bedroom may not be ideal for all guests, especially in shared stays, and we will take this into consideration as we continue to enhance the guest experience. Thank you again for choosing to stay with us and for helping us improve. We hope to have the opportunity to host you again in the future.

Thank you for sharing your feedback with us! We are glad to hear that the home had everything you needed and that you enjoyed the private backyard, comfortable beds, and convenient location. It’s great to know you found the master restroom nicely done and appreciated the board games and books for all ages. We also appreciate your note about the access through the main bedroom and the TV sizes—your insights help us understand what matters most to our guests. We truly value your feedback as an opportunity to improve and hope to have the pleasure of hosting you again in the future.

Lawrence, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We aim to make the price of our rentals as completely transparent as possible and provide a breakdown of each cost you pay towards the rental before, and throughout the booking process, including all fees and taxes. We hope to have the opportunity to better impress you in the future!

Thank you for taking the time to share your detailed feedback. We appreciate you letting us know about your experience, as it helps us identify areas where we can improve. Unfortunately, the home is located on a busy street, and the pool equipment is positioned near one of the guest bedrooms. The equipment runs continuously when pool heat is added. Had we been contacted during your stay, our local office could have easily adjusted the timer to better suit your preference, and we regret not having the opportunity to assist at the time. We have not previously received concerns regarding the living room furniture, front door electronic lock, or kitchen amenities. That said, we do appreciate your feedback and will review each of these items carefully, including the check-in instructions, to see where improvements can be made. We understand how receiving multiple versions of directions and experiencing difficulty with entry can be frustrating. Thank you again for sharing your experience. Your comments are valuable, and we will use them to continue refining the guest experience.

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you for your feedback. We sincerely apologize for the issues you have encountered during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Thank you for your feedback. We’re glad you enjoyed the heated pool and hot tub. We apologize if the check-in process and communication were confusing; the city of Palm Springs requires a virtual check-in to review short-term rental rules, and our team schedules this ahead of arrival to help make your check-in smoother. We appreciate your input and hope to host you again.

Thank you for taking the time to share your feedback with us. We are glad to hear that you felt safe during your stay and enjoyed the outdoor area and proximity to downtown Palm Springs. It’s also great to know that our local team was able to resolve the pool heating issue quickly. We appreciate your comments regarding the pool heating not being included in the price, and we will ensure that this is addressed for future guests. Your suggestions about the kitchen flatware and grilling utensils are valuable, and we will pass them along to our local team for review. We are sorry to hear about the street noise and the issues with the doorknob and lamps. We will make sure to notify our maintenance team to look into these matters. Additionally, we appreciate you bringing the condition of the pool cleaning net to our attention; we’ll work on getting that replaced. Thank you again for your insights, and we hope to have the opportunity to host you again in the future.