Mentone “Rest Easy” - Tranquil Serenity & Pet Friendly

Kathryn has visited our home more than once and has been a delight to host. Very polite guest, very conscientious of taking care of the home. We are honored and humbled to be able to have terrific guests who enjoy the home and also take excellent care of it. Thank you Kathryn for choosing, yet again, another stay with us.

Mark was an outstanding guest. Susan, our property manager, our housekeeper and myself are incredibly humbled to have such a great guest a s Mark and his wife. Per Mark's public review, we are looking to purchase a brand new "lower box spring" rather than the standard size one for the 1st floor bedroom mattress (mattress is a brand-new Beauty Rest mattress purchased and installed in the downstairs bedroom in October 2025) to lower the height of the mattress on the bed frame (I am 5'8" and it is even a bit tall for me). Brand-new lower box spring to support the brand-new Beauty Rest mattress should be purchased and installed in the downstairs bedroom within the next 3 weeks.

Leasa was a very nice guest. We were honored and humbled to host her. For guests reviewing this rating, we are simply trying to provide responses to some of the feedback Leasa posted for guests considering renting our home: 1) Regarding the bedding for the additional 2 guests, we have a pull-out queen-size sleeper sofa in the great room of the home. Bedding for the queen size sleeper sofa is in the first floor bedroom dresser and our property manager, Susan, provided this information to Leasa when Leasa inquired about this. 2) In terms of one of the TV's being unplugged, not sure how this happened. Arll the TV's in the home are "Smart TV's" and streaming IS NOT required for guests. We have a monthly subscription with DirecTv, a DirecTv dish to provide satellite service to the home (there is a DirecTv remote located on the stand which has the DirecTv receiver for the home and can be used to turn on and off the large great room sized TV). DirecTv service is available to all TV's in the home via the main "Media Center" receiver in the great room. Guests also can log into their favorite streaming service (Netflix, Amazon Prime, Hulu, HBO Max, Disney , etc.) on any of the Smart TV's in the home. 3.) As far as coffee filters for the fresh brewed coffee maker (We also have a Keurig for guests that prior K-Cup coffee), this is an item which is clearly listed in our "Guest Check-In" email notification, sent to guests 7 days in advance of their stay, which states this is an item we don't supply and they need to purchase this and bring with them for their stay (We don't supply these, although, the home typically has these as prior guests usually leave the ones they purchase as they don't utilize them all). 4.) In terms of the "bunch of chores" Leasa stated she had to perform, as an owner of 2 vacation rental properties along with my family having stayed in countless other properties listed on VRBO and other travel sites, our "Check-Out procedures" are consistent with every other home we have rented and are "standard practice" for what guests have to perform before checking out of the home. Taking trash bags out of bathroom trash cans, bagging up trash accumulated during a guests stay and depositing these into the roadside garbage can for the home; Stripping the comforters, sheets, mattress cover and pillow cases, gathering used towels and placing them on the floor of the laundry room, etc. is "standard check-out procedures" for every home my family, my friends and I have rented and "standard practice" for all vacation rentals. I don't know how else to respond to this feedback about "excessive chores". This is a vacation rental home, not a hotel. I don't know how else to respond to this feedback as what we ask of guests is the same as any other vacation rental home you would visit and their "Check-Out Procedures" list. I hope these responses help future guests reviewing our feedback and this clarifies some of the feedback left by this guest. Overall, this feedback is not negative, however, if Leasa simply called our property manager Susan, to discuss these concerns so Susan could provide her with feedback, this probably would have alleviate the "public feedback". We strive to exceed our guests "Stay Experience", however, there is not much we can do if a guests chooses to not share this feedback until after they check out and leave it in a public review of their stay. WE ALWAYS remain open to answering questions and providing quick responses to our guests as they are the "life blood" of our business. We remain honored and humbled that Leasa chose a stay at our home.