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3BR, sleeps 14, hot tub, close to Dollywood!

Galerie de photos de l’hébergement 3BR, sleeps 14, hot tub, close to Dollywood!

Extérieur
Aire de séjour
Aire de séjour
Salle de jeux
Baignoire à remous extérieure

Avis

8,0 sur 10 – 
Très bien
3 chambres3 salles de bain14 personnes

Commodités populaires

  • Piscine commune
  • Baignoire à remous sur place
  • Stationnement sur place disponible
  • Animaux de compagnie acceptés
  • Cuisine
  • Laveuse

Chambres et lits

3 chambres (14 personnes)

Chambre 1

1 très grand lit

Chambre 2

1 canapé-lit (double)

Chambre 3

2 grands lits

Chambre 4

2 lits superposés (1 place)

Chambre 5

1 grand lit

3 salles de bain

Salle de bain 1

Salle de bain 2

Salle de bain 3

Espaces supplémentaires

Terrasse en bois ou patio
Cuisine

À propos de cet hébergement

La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique.

La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique. Situé littéralement en face de Dollywood et Splash Country, ce parc comme le cadre a toutes les commodités sans tous les tracas de la circulation intense et de la congestion.

Décoré simplement, vous trouverez tout le confort des créatures de la maison et cela deviendra bientôt votre refuge contre les soucis et les soucis du monde. L'atmosphère de retraite est presque comme le sentiment que vous aviez quand vous étiez jeune et l'excitation d'une visite de camp était tout ce à quoi vous pouviez penser. Des nuits tranquilles par un bon feu réfléchissant à la bonté de notre Créateur vous mettront dans le bon état d'esprit. Des petites fêtes de seulement deux personnes aux très grandes de plusieurs centaines, ce village est équipé pour répondre à tous vos besoins. Si vous prévoyez simplement de passer du temps avec votre partenaire ou si vous avez besoin d'un lieu avec suffisamment d'espace pour une grande foule, cela conviendra à tous vos besoins.

Que ce soit un événement d'entreprise de réunion de famille de mariage de retraite d'église ou une escapade pour vous deux, nos planificateurs de vacances sont prêts à vous aider à planifier la visite parfaite dans les Great Smoky Mountains de l'Est du Tennessee. Appelez aujourd'hui!!

Ajoutez des dates pour connaître les prix

Hébergements similaires

Extérieur
3BR condo minutes from Dollywood. Hot tub!
Pigeon Forge
  • Baignoire à remous
  • Cuisine
  • Laveuse
  • Sécheuse
9.4 sur 10, Exceptionnel, (62 avis)
3BR condo minutes from Dollywood. Hot tub!

Règles de l’hébergement

Arrivée après 16 h 00

Âge minimum pour la location : 21 ans

Départ avant 10 h 00

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Enfants

Enfants autorisés : de 0 à 17 ans

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Événements

Événements non autorisés

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Animaux de compagnie

Animaux de compagnie autorisés

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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Renseignements importants

À savoir

Nº de l’hébergement : 624838vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur

À propos du quartier

Pigeon Forge

L'hébergement cet appartement en copropriété vous attend pour un séjour exceptionnel à Pigeon Forge, plus précisément près de parcs de loisirs, à la montagne. Si les célèbres Titanic Museum (musée sur le thème du Titanic) et Dîner-spectacle Dolly Parton's Stampede sont des hauts lieux culturels, les non moins sympathiques Dollywood (parc à thème) et Dollywood's Splash Country comptent parmi les attractions les plus populaires des environs. Lors de votre séjour, ne manquez pas les incontournables Parc aquatique couvert de Wild Bear Falls et Hôtel Wilderness at the Smokies. Les points d'eau de la région vous permettront de vous adonner à différentes activités telles que la pêche, tandis que ses écrins de nature offrent le décor idéal à tous ceux qui rêvent de tester la randonnée à pied ou à vélo.
Carte
Sevierville, TN

À proximité

  • Goldrush Stables - 14 min à pied - 1.2 km
  • Dollywood's Splash Country - 18 min à pied - 1.6 km
  • Terrain de baseball The Ripken Experience - Pigeon Forge - 2 min en voiture - 2.4 km
  • Rocky Top Mountain Coaster - 4 min en voiture - 3.1 km
  • Patriot Park - 5 min en voiture - 4.4 km

Transport

  • Aéroport de Knoxville McGhee Tyson (TYS) - 57 min en voiture

Restaurants

  • ‪Spotlight Bakery - ‬11 min en voiture
  • ‪The Grist Mill Cinnamon Bread - ‬9 min en voiture
  • ‪Azul - ‬8 min en voiture
  • ‪Aunt Granny's - ‬9 min en voiture
  • ‪JT Hannah's Kitchen - ‬7 min en voiture

Foire aux questions

3BR, sleeps 14, hot tub, close to Dollywood! accepte-t-il les animaux de compagnie?

Oui, cet hébergement accepte les animaux de compagnie.

Combien cela coûte-t-il de séjourner à 3BR, sleeps 14, hot tub, close to Dollywood!?

En date du 18 mai 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement 3BR, sleeps 14, hot tub, close to Dollywood! le 19 mai 2026 commencent à 178 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Combien coûte le stationnement à 3BR, sleeps 14, hot tub, close to Dollywood!?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à 3BR, sleeps 14, hot tub, close to Dollywood!?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à 3BR, sleeps 14, hot tub, close to Dollywood!?

Le départ est à 10 h.

Où se situe 3BR, sleeps 14, hot tub, close to Dollywood!?

Condo se trouve dans les montagnes, 0,9 mi (1,5 km) de Dollywood's Splash Country et 2,7 mi (4,4 km) de Dollywood (parc à thème). Rocky Top Mountain Coaster et Patriot Park se trouvent également à moins de 5 km.

Avis

8,0

Très bien

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 29 avis sur 61.
Note de 8 – Bien, d’après 15 avis sur 61.
Note de 6 – Acceptable, d’après 7 avis sur 61.
Note de 4 – Médiocre, d’après 6 avis sur 61.
Note de 2 – Terrible, d’après 4 avis sur 61.

8,4/10

Propreté

2,0/10

Commodités

8,0/10

État et installations de l’hébergement

9,8/10

Arrivée

8,8/10

Communication

9,0/10

Emplacement

8,8/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Alison W.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great little getaway

We had a great time and it was close to everything!
Séjour de 3 nuits en novembre 2022
VrboOwner a répondu le 7 déc. 2022
Thank you for taking the time to let us know you had a great time. Hope to see you again soon!!
Avis vérifié

10/10 – Excellent

Debra G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Cozy 13F

Great location to Pigeon Forge and Gatlinburg!! Peaceful and private yet close to everything. Would definitely stay again.
Séjour de 4 nuits en juillet 2023
VrboOwner a répondu le 25 août 2023
We appreciate you taking the time to share your guest experience with us. It is a gift that we do not take for granted, as it is the only way for us to grow and improve. Our staff works hard to ensure every guest experience is a great one. We look forward to seeing you again soon!
Avis vérifié

10/10 – Excellent

Sergio G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Review

This place is so nice and it looks bigger in person. Will for sure stay here again.
Séjour de 6 nuits en juillet 2022
VrboOwner a répondu le 30 août 2022
Thank you for taking the time to share your guest experience. Our staff strive hard to make all of our guests' vacation experiences a great one. We look forward to welcoming you in the future.
Avis vérifié

10/10 – Excellent

Luz R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Family Vacay 2021

It was awesome! Place was perfect for my 10+ people 😁 Will definitely choose this place for a next time
Séjour de 6 nuits en août 2021
VrboOwner a répondu le 10 sept. 2021
Luz: We are so glad to hear that you enjoyed your stay with us. Our staff strives hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Avis vérifié

10/10 – Excellent

Loyce S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Very quiet and pleasant

They supplied everything that was needed.
Séjour de 2 nuits en mai 2024
VrboOwner a répondu le 17 mai 2024
We're thrilled to hear that you found everything you needed during your stay! Providing our guests with all the essentials is important to us, and we're glad we could meet your expectations. We look forward to hosting you again!
Avis vérifié

10/10 – Excellent

ANITA M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Spring Getaway

The process was easy. The property was nice, clean, and a good location from attractions around. The only downfall was parking. We can't wait to go back.
Séjour de 2 nuits en mars 2023
VrboOwner a répondu le 19 avr. 2023
Thank you for taking the time to leave a review.Hope to see you again soon!
Avis ancien

10/10 – Excellent

Gary w.

Great place will be staying here again

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was perfect for our needs we were a small church group and we had plenty of room and it was very comfortable
VrboOwner a répondu le 2 avr. 2020
Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
Avis vérifié

8/10 – Bien

Vouthy H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Mr

Good for family gatherings, only complaints I have is insects such as millipedes and centipedes we saw.
Séjour de 1 nuit en juillet 2024
VrboOwner a répondu le 16 juill. 2024
Thank you for your feedback. We're glad the property was suitable for your family gatherings. We apologize for the inconvenience caused by insects during your stay. We'll make sure to address this issue to ensure a more comfortable experience for our guests in the future.
Avis ancien

10/10 – Excellent

Youth Trip

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was another great experience with Eden Crest, looking forward to my next stay.
VrboOwner a répondu le 2 avr. 2020
Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We love our repeat guests and can't wait to see you again!
Avis vérifié

10/10 – Excellent

Leana P.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Vacation

We had 7 grandchildren and their parents with us, for vacation. Everyone had a bed and it was big enough to spread out. The hot tub was a great bonus when we came in for the night and needed to soak. We also liked the location and being away from the congestion. We will stay again. And recommend it to everyone.
Séjour de 5 nuits en juillet 2022
VrboOwner a répondu le 30 août 2022
We are happy to hear the cabin was large enough to accommodate your family. Hope to see you again soon!!
Avis vérifié

10/10 – Excellent

David S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Very nice place and clean

The first night they were putting the bunk beds back in the condo beside us after painting at 12 at night it was very noisy and hard to get kids asleep was a little frustrating
Séjour de 4 nuits en juin 2023
VrboOwner a répondu le 11 juill. 2023
Thank you for taking the time to leave a review. We hate to see the contractors was noisy and working late. We will get it addressed for the future!
Avis vérifié

8/10 – Bien

Melissa R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Dollywood Trip

We came to Pigeon Forge with a group of 12 and we wanted a place to all stay and be in close proximity to Dollywood! This location did not disappoint! It was so great to be basically across the street. Plenty of room for us all to fit comfortably. Easy check in process. The washing machine was not usable though due to needing a really good cleaning so that was a downside but other than that, it was great. Definitely would stay again.
Séjour de 3 nuits en juillet 2023
VrboOwner a répondu le 13 sept. 2023
Thank you for taking the time to leave a review. Hope to see you again soon!
Avis provenant d’un site partenaire

10/10 – Excellent

Ginny N.

Eden Crest is wonderful!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Professional, responsive company with excellent customer service! Great value! Perfect location convenient to Dollywood and Pigeon Forge! Clean comfortable unit! I will definitely use them again and recommend them to everyone!
VrboOwner a répondu le 2 avr. 2020
We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Avis vérifié

10/10 – Excellent

Frank G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

FALL VACATION

Although the leaves didn't quite cooperate. The rental was fantastic. The price, cleanliness, and friendliness of the staff were as advertised. The Unit itself was great actually more than we needed. The unit could use a few upgrades, but everything worked fine. If returning to Pigeon Forge in the future, I would definitely, try to book this unit again.
Séjour de 3 nuits en octobre 2021
VrboOwner a répondu le 25 oct. 2021
Frank: We are so glad to hear that you enjoyed your stay! We always love to hear positive and constructive feedback. It is a gift that we do not take for granted. It’s the only way to grow and improve and that’s an important focus of ours. We work hard to make sure that all of our guest have a wonderful vacation experience. We hope to see you back soon!
Avis vérifié

8/10 – Bien

Carmesha W.

Points forts : Propreté, arrivée, communication et emplacement.

Family Vacation

Stayed here over holiday weekend. Overall the stay was good. We had a group of 12 adults and kids. Layout was not like pictures listed but we made it work. There were two refrigerators but only one worked. Walls are very thin so we could hear the people upstairs walking and talking all night- which was frustrating but not necessarily a deal breaker. Hosts were responsive when called. Location was great- close to the things we wanted to do. Condo was clean and organized. Would stay again.
Séjour de 3 nuits en septembre 2021
VrboOwner a répondu le 29 sept. 2021
Thank you so much for taking the time to send a review regarding your stay. These reviews are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire is to try and provide all our guests with a wonderful vacation experience. We hope to see you again very soon!
Avis vérifié

8/10 – Bien

Cindy E.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Hot water

The place is really nice we enjoyed staying except if you hear through the wall is really bad and water stood outside our door where the hot tub was in the worst thing was that we didn’t have enough hot water for the girls to take a bath after one or two people to go shower it was just cold water and we had 12 girls there so water if you need to look at but overall we had a nice day thank you
Séjour de 3 nuits en juin 2023
VrboOwner a répondu le 27 juill. 2023
Thank you for taking the time to leave a review we hate to see it did not supply enough hot water for everyone. We will have it looked into to make sure it is working properly!
Avis vérifié

10/10 – Excellent

Ashlee M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Cozy

I had unit 13F it was very spacious. Everyone enjoyed themselves my only complaint is I went to do laundry the clothes washed just fine but I went to dry the clothes the dryer didn’t work. It would only heat up but not tumble so I had to hang the clothes over kitchen table chairs. Overall I would bring my family back to this location.
Séjour de 3 nuits en octobre 2023
VrboOwner a répondu le 2 nov. 2023
We hate to see you had a issue with the dryer we will have it looked into. Hope you keep up in mind for next time!
Avis vérifié

6/10 – Acceptable

fatima c.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Bed Bugs

One of the rooms had beg bugs my niece was bitten. They changed us to another suite and that one was missing pots and pans, and cooking utensils, and some of the dishes were dirty. Before the bedbug incident I liked the stay. They need to get encasements for mattresses not those mattress protector that protect nothing.
Séjour de 4 nuits en février 2021
VrboOwner a répondu le 4 mai 2021
We truly regret that your last visit did not exceed all of your hopes. We are very sad to see your review of this condo. We take such claims extremely serious and immediately sent out a professional pest control service to evaluate the cabin and address any possible insect issues. We also provided you with alternative accommodations based on our limited availability. You should also know that the cleanest cabin or 5 star hotel room can have insects brought into a cabin by guests. Cleanliness has nothing to do with how such insects enter a cabin. They are travelers, just like fleas or ticks, which are brought in by an individual or a pet. When any unforeseen issues or maintenance concerns arise we will always move quickly to address them as soon as possible. We were all very happy to hear that the expert opinion on this cabin was that there were no bed bugs found in the cabin during their investigation. We are sorry that you did not fully enjoy your last trip to the Smoky Mountains. We will continue to strive to provide all of our guests with a great vacation experience and know that given the chance your next visit can be one that you truly enjoy.
Avis vérifié

4/10 – Médiocre

Jennie L.

Points forts : Arrivée, communication et emplacement.
Points faibles : Propreté, exactitude de l’annonce

Not as advertised

Upon checking in we noticed it was not clean. We swept and cleaned up spiderwebs, dusted, swept baseboards, cleaned toilets, and killed bugs. Mold/mildew on bathroom ceilings, lights out in all bathrooms, one bed sink in the middle so 2 people couldn’t sleep in the same bed. IThe upstairs neighbors had kids and you could hear them running constantly. I will not recommend staying here at all. I will say, I was in constant communication with someone from the company but they could only tell me they would pass along my concerns. I’m waiting for a partial refund.
Séjour de 3 nuits en mai 2025
VrboOwner a répondu le 22 mai 2025
Thanks for the honest review Jennie. It's always tough hearing when we didn't live up to our standards and it appears we didn't in this case. You and I have already spoken about this but we will be working to address these items with the appropriate team members and the owner to ensure that these are fixed before it impacts and future guests. Thank you for staying with us and we hope that we will have the opportunity to show you a VIP experience in the future.
Avis vérifié

8/10 – Bien

Jeremy R.

Points forts : Propreté, emplacement et exactitude de l’annonce.

Good Location and Clean Property

Checkin was messed up since i was never sent the code. That jist took a call or two but since it was 10pm and very dark with no lights on porch it was a bumpy start. Outside checkin and poor lighting and communication the unit and location was great. We had a church group above us that rehearsed a River Dance segment around 11pm nightly it seemed and that was loud but prob normal on vacation. The last issue was poor communication on check out procedures. J R
Séjour de 4 nuits en juillet 2023
VrboOwner a répondu le 13 sept. 2023
Thank you for taking the time to leave a review we are pleased to hear you enjoyed your stay! Hope to see you again soon!
Avis vérifié

10/10 – Excellent

Samantha P.

Points forts : Arrivée, communication et exactitude de l’annonce.
Points faibles : Emplacement

Family Vacation in TN #1

This was one of the most amazing vacation experience I’ve ever had with my family. We had so much fun and enough room to sleep in without being overcrowded. I only had 3 issues. 1- when we arrived it seems that water was flooded near the hot tub area. 2- the next morning my nephew noticed the ceiling caved in and it has mold on the ceiling. 3- one guest didn’t seem to be mindful of other gussets when parking. He or she would park sideways so others couldn’t park which is a disadvantage for me. However I did call customer service and they were able to fix all of the issues we had except the inconsiderate guest who didn’t care if we had a parking spot.
Séjour de 3 nuits en juillet 2023
VrboOwner a répondu le 1 août 2023
We are happy to see you enjoyed your stay, and that we fixed the issues right away. Keep us in mind for next time!
Avis vérifié

8/10 – Bien

Jheniyah S.

Points forts : Arrivée, communication et exactitude de l’annonce.

First Booking with Vrbo

This was my first time using Vrbo and it was pretty easy booking with them. Overall, I did enjoy my stay here with my family. However, I wasn't aware at first when booking that they were setup like condos/apartments which wasn't a very big deal because the inside looked pretty nice. What bothered me the most though was that in two of the three bathrooms the shower liners had mold like spots on them. When I called the their help desk the lady was very nice and said she'd put the order in but no one ever came to switch them out. In the contract it said they don't refund for cleanliness because they stand by their work but they dropped the ball this time because it wasn't done the first time and then when I called they weren't switched, and it's unfair to us who stayed because we paid our money to not have everything spotless.
Séjour de 3 nuits en juillet 2022
VrboOwner a répondu le 30 sept. 2022
Thank you for taking the time to leave us a review, I hate you had some cleaning issues that was not addressed. I will get these corrected with housekeeping. I do see the work order stating it was completed.
Avis vérifié

8/10 – Bien

Tiffany W.

Points forts : Propreté, arrivée, communication et emplacement.

Eden Crest Stay

Our stay went fine, and we enjoyed our time in the Smokey Mountains. I gave the accuracy of the listing a 3 star as I received an email from Eden Crest the morning of our arrival letting us know that the bed situation was different then originally listed. This didn't work for the number of families we had staying so Eden Crest did bring in (2) roll aways for our use so everything worked out. The rest of the condo was clean and as shown in the description. We did have an issue with the refrigerator not working correctly so Eden Crest also brought in a new refrigerator for our use. Overall Eden Crest was very responsive and easy to work with either by phone or text. Our only complaint would be we were on the Lower Level and could hear the people above us walking around all night and our neighbors next to us....the walls are thin. That being said, if we were to stay again we would book a private cabin or a condo on the top floor.
Séjour de 5 nuits en juillet 2021
VrboOwner a répondu le 5 août 2021
Thank you so much for taking the time to send a review regarding your stay. These reviews are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire is to try and provide all our guests with a wonderful vacation experience. We hope to see you again very soon!
Avis vérifié

8/10 – Bien

Deanna S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Overall a good stay but a few items to be noted!

Overall our stay was really nice and relaxing but there were a few problems we did have. The first one-the lighting and parking for the facility are TERRIBLE! We arrived after sunset and there were no street lights or poles and the “parking lot” does not have lines or designated spaces. It was honestly one of the major downfalls of the whole facility. The second issue was the noise level- however we do know this was no fault of the facility itself but if you are going for peace and quiet this may not be the location for you. The last piece of information we would like the share is the cabin is very poorly stocked. You need to bring dishwasher pods and extra toilet paper as no dishwasher pods were left to run the closing cycle and only 5 rolls of toilet paper were in the whole place!! Again we do understand some of this is not the actual facilities fault but we just wanted to share this information for future visitors.
Séjour de 2 nuits en décembre 2020
VrboOwner a répondu le 2 janv. 2021
We are so glad that you enjoyed your recent visit! We truly appreciate the time you took to send your observations as constructive feedback is a gift that we never take for granted. It’s the only way to grow and improve and that’s an important focus of ours. Your feedback is greatly appreciated and will certainly use this as an opportunity to better improve our product and ensure all deficiencies highlighted are looked at. We only provide a starter pack of toilet paper , paper towels, etc. Once the starter pack is depleted it is the guest responsibility to provide those types of things. We really hope to have the opportunity to welcome you in the future.
Avis vérifié

6/10 – Acceptable

Robert H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great location, but there were challenges

We stayed over Thanksgiving weekend in unit 13F. ---The Good: -Fantastic Location. Minutes away from Dollywood! -Check-in and Check-out process were simple with one exception listed below. -Staff called to validate we were able to get into the room. -Overall cleanliness was very good. -Overall communication with staff was great. ---The Bad: -Separate rental agreement required before checking-in and they wanted me to email a copy of my driver's license. This is Personally identifiable information (PII) that needs higher levels of protection. -All Beds were very uncomfortable. One bed was sagging badly from use. ---The Ugly -Walls/floors are thin and you can hear your neighbors talking/moving around. We clearly heard the neighbors above us and they were up past 1AM. -Main bathroom shower, the handle falls off as there is no grub screw to keep it on. The tub backed up immediately as well. This made us question if the tub was actually cleaned. ---Summary -We most likely will not stay at this location again due to the beds and thin walls/floors. We would stay at another Eden Crest property though, if there were none of these issues.
Séjour de 2 nuits en novembre 2024
VrboOwner a répondu le 5 déc. 2024
Thank you for sharing your detailed feedback. We're thrilled you enjoyed our prime location and appreciated our team's efforts in communication and cleanliness. Your concerns about the rental agreement and ID being required for remote check-in are to protect from Identity theft and fraudulent charges and protect both the cabin owners and guests and our process is to ensure guest security. We're sorry for the discomfort caused by the beds and noise. We will share the feedback with the management team and the condo owners. Your willingness to consider another Eden Crest property means a lot to us, and we hope to welcome you back as we have chalets and cabins that would offer a more serene and peaceful stay!

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Hôte : Eden Crest Vacation Rentals

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